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October 2023 by Laurie
So disappointed, I’ve been going here off and on forever, even when Nancy used to do my nails. Jenny is my go to, after leaving several voicemails, I went in this morning. Jenny wasn’t there, I wanted a manicure and my nails painted. Wasn’t interested in no chip because I didn’t want the up keep and only needed them done for an event tomorrow. Thought I’d be safe. The manicure was subpar at best and I pointed to places where my cuticles were missed. IHad to pay $20.00 before she started painting. After she painted them, she got paint on my skin, she tried to remove it and messed up my polish, THREE TIMES!! Finally I had her remove all the polish and left. I called and spoke to Jenny, who was in by now. Her response was that this wouldn’t have happened if I had no chip. Then suggested I come back in, pay another 15.00 for no chip. I politely declined. Rather than offering to make it right, this was her response. Won’t go back!!
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September 2023 by Hope Walkowiak
Absolutely love this place!Today my mom and I went for some relaxation, and I tell you what it was one of the best experiences that I have had at a nail salon (I’ve had a hard time going to get my nails and toes done after I had an incident at a different salon) I had the older gentleman today who did both of my services, and he did a fantastic job on both. He asked me multiple times what I wanted and throughout both services he was checking in with me to make sure that everything was the way that I wanted! I haven’t gotten my nails done in about 3 years and this was a very pleasant experience, which leads me to come back when I need my fill !Services: Acrylic nails
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September 2023 by Lisa “Lil Lisa” Moreno
I've been going to spa nails for a little while now. This last time they did dip powder and the other day my nail popped off and I noticed my nail had some green fungal underneath it, was so grossed out I went back to complain and had them take off my other nails and two other finger nails had it to. I am not going back due to they don't clean after every use I had to make sure they cleaned the tools when they took these off. I'm not going back. Just from my experience.
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August 2023 by Amanda Dalente
Love getting my nails done here! always great service. Jenny is so talented and has great attention to details.Services: Pedicure
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July 2023 by Rebecca Loslo
Nice enough people but seriously dirty. Watched the nail tech put tools she had just used on someone else back into the plastic sanitization pouch and try to use them on me.
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July 2023 by Mary R Kennedy
4 days after Dip nails 5 are pealing. Not happy. Ensure you get at least 4 layers. I got 2 with no questions as to how many I wanted or needed.Service: Manicure
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July 2023 by Gina Kaplan
Worst mani and pedi ever experienced! Was in with my 2daughters and little granddaughter our nails were chipping by evening. We quickly left cause another unhappy customer was arguing with a male tech and I did not want my 4yr old granddaughter to see that. I must say your advertisement is false!
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May 2023 by Samantha Vandergriff
I had Jenny today. Today was my first time at that salon after reading all the reviews I was a little concerned, however, very friendly staff get you in a timely manner Jenny fixed the issue with my nails that another salon had messed up. Most definitely will go back.Services: Nail repair
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May 2023 by Cocoa Noir
UPDATE 5/16 this my response to the owner who responded to my original review posted below on 5/13: You were there. You saw what was happening as I was the only African American woman in Shop and you did nothing. You only are responding now because I have publicly pointed out the racism I experienced in your nail shop, by your staff. There is no need for me to call you. Instead, use this as an opportunity to train your staff that they should provide a quality, courteous experience to everyone regardless of the color of their skin. We are all human and God’s children. If not that, at least for that fact I spent $75 in your establishment for a pedicure. If i had felt welcome I would have stayed to have my hands done as well. Went to Dyer and got finger nails done there. DAY AND Night experience to how I was treated in your shop.Original Review Posted 5/13: Disappointing. This place came highly recommended by non-African American friends. I was treated low to no priority despite the amount of money I spent and my very patient and friendly demeanor. I try to give the benefit of the the doubt but as the only African American In the place I can’t help but see the disparity. After waiting almost 40 minutes in cold pedicure water which I admit they were kind enough to warm up the water twice while I was awaiting an available nail tech; however I shouldn’t have had to wait that long because a non-African American woman enters with her two girls and two nail techs, who I had seen-do pedicures in the 40 minutes I sat waiting quickly descended on them to do their hands and feet. It felt like a punch in the gut, a spit in my face that I would be that highly over looked and disrespected.I came here to treat myself for Mother’s Day not to be disrespected. It’s not like they forgot about me..the two little girls were sitting next to me. A senior non-African American woman, who was sitting next to me, saw what occurred and she encouraged me to say something because what was happening was very unfair. I said something only to be told someone will be with you. I can’t believe I proceeded to get the most expensive pedicure…only because it is Mother’s Day weekend and I felt I deserved it. However the experience is lack luster. I’m sitting her with these supposed hot towels on my legs which were not hot when she applied but they have an excuse for everything. They have no idea I have had this service before so I know what the experience should be like. I was going to get a full set also but I have decided, in the time I am sitting here with this very cold and not kind tech who is talking about me to her coworkers after hearing me speak up for myself…I’m not going to get nails done. Not too sure I am going to tip either. We get a bad rap for not tipping. That’s a stereotype; however when you feel so disrespected with terrible below par service and ignored what’s the recourse? I’ll tip for the effort the real tip is “I highly DO NOT “ recommend this place.
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March 2023 by Lauren Pratt
This is my 3rd or 4th appointment with Jenny, and I’m always walking out of there very satisfied! Thanks again, will always be recommending spa nails 4 to everyone!!?Services: Acrylic nails
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February 2023 by Heather
Always a great mani/pedi when I frequent Spa Nails. No chip added to how relaxed I am while getting services, top notch nail spa!Service: Manicure
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February 2023 by Ariel Brazzale
I love this place! They always acknowledge me right away when I walk in, get me in very quickly, and the service is great! I usually go to Jenny but have had others there do my nails and pedicures. I think this place is very clean and professional. I love that they are close to my house and open on Sundays which is usually my free day. They always do my 6 year old daughter’s nails too along with my manicure and they’re always super sweet to her. I have nothing but great things to say! ?Services: Acrylic nails
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February 2023 by Stephanie Wilson
I made an appointment in the morning for myself and my daughter for around 4pm. We were seated right when we got there. Both technicians were very professional. My first time for gel and an oval shapped. Plus cat eye polish. I was very pleased, a little longer than I would of liked but they said with oval shapped you have togo a little longer. All and all, my daughter and I had a great experience here.
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February 2023 by Billie Coleman
Tyler the owner was extremely disrespectful today. I could not decide on a new color and after 2 colors, he stood up and spoke something in Vietnamese and stormed off after telling me to go get my petticure. I am 72 years old and I will not be treated like that from a business owner. If you are having a bad day, stay home. There are several nail shops near here but I chose this one because it is close to my home. I am a good customer and I tip well. This was uncalled for. When I told him how I felt, he never looked up or even apologized. You need to work on your customer service skills. Amy the other technician was helpful and went and brought a card with several colors that I was considering and helped me to choose. Tyler just lost a customer. TYLER, SHAME ON YOU.?Services: Manicure
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January 2023 by Kelly Z
I decided to try this place out today even after reading all the Negative reviews. I should have kept going.. I am coming into YOUR place of business you could at least Greet your Paying customers in at least SOME type of customer service manner! The guy (with glasses #12) was the person who did my pedicure in purely Scalding HOT water. Literally was the hottest water I've ever experienced in any pedicure ever! Then I chose, and it's written on the shelf "CAT EYE Polish"... so I got a fill in and he's about to be done and I said "are you going to do the cat eye" He finally speaks and says "You didn't tell me you wanted that!"... Well, guy, I CLEARLY CHOSE Cat Eye polish because I WANTED cat eye polish!!! The other guy comes over and says "I'll do the cat eye for you" and I'm already mad and I said NO! Then they both start speaking Vietnamese to each other.. Thanks! But you could have just said it in English to my face! So I'm about to Pay for a BASIC pedicure, an acrylic fill in with 2 nails fixed and basic polish.. WHY was my total $95.00??? So I paid $30 for the pedicure and was charged $65 for a LOUSY fill in and the fixing of 2 broken nails with basic polish and NO add ons No design, Nothing! $95.00!!! I didn't even question it because my blood was already boiling and my anger was going to take over. So I stayed quiet, paid and left. THIS right here is why I will NEVER walk into this place for as long as I live! SH!T customer service! I felt the irritation from this guy the moment I walked in and I should have trusted my instinct and walked OUT.. but no, I gave them a chance.. 1st time and LAST time. I do NOT recommend this place! There are SOO many nail places around here to choose from that actually smile and greet you when you walk in! And don't charge $95.00 for a basic pedicure and acrylic fill in! GARBAGE!! SAVE your money and go someplace ELSE!
