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August 2023 by Knight
Satisfying service & friendly staff , thrilled to be a member
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July 2023 by Michelle Hincks
The St John branch is amazing. All the workers are super friendly and helpful. We always have great service.
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July 2023 by Derek Hincks
Amazing service and customer support! The employees are so helpful and make you feel welcome and appreciated
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July 2023 by Nicole
Awesome friendly staff.
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June 2023 by Tina Racket
Agree with the previous review. Been a member for over 10 years. They don't answer their phones. Hours are limited. Definitely, going to consider a more accommodating bank. Staff is definitely not as friendly as it was a year ago. You can ask the same question to three different people and get three different answers? Seriously? Obviously, something is wrong here.
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June 2023 by Jessica Snyder
Been a member for 11 years. Within the last year it's gone so down hill we're switching. Phones are automated and when you leave a message for a call back, shocker, no one calls you back! The house have been changed for the absolute worst and they put incredibly long ridiculous holds on checks that have no business being put on hold for an entire TWO BUSINESS WEEKS. All in all, since having older staff replaced, the newer staff is just inadequate compared. Linda was the reason we stuck around for so long.
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June 2022 by Kenneth Taylor
Great place great people
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March 2020 by Epic homer 999 Eh9
Friendly and always there to help!
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February 2020 by Bob T.
Truly appalling service and even more concerning levels of poor organization from this company. I have been absolutely floored by the incompetence and inconsideration this company has exemplified. My husband's dilemma was a direct mistake of TCU and took initial effort, not of the company, but of the customer, to complain on social media to get any recognition. This completely unnecessary debacle had to be dealt with by a 28 year old son grieving the sudden death of his father. You should be totally ashamed. TCU transferred the loan amount of Nathan's deceased father's car into Nathan's name, but not the title, so Nathan owed TCU money, but couldn't drive the car. TCU f***** up this painful process so bad, a TCU agent had to physically go INTO a BMV branch to explain how they messed up so badly in order to get the title in Nathan's name. It took him complaining on FB to even get attention to the issue. He spent probably two months just being transferred around the company and being hung up on. So they took forever to finally get the title registered in his name (literal months) and the car just sat there and couldn't be driven. Since the car sat for so long, it has all these issues now and they refuse to give him any kind of compensation for repairs. No, I'm sorry, they offered him $200, which is a slap in the face.
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August 2019 by Aaron Bayus
Everyone needs a pay raise for doing a great job! Thanks AB
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May 2019 by sandra soto
Great place very kind people I was recommended by a co worker of mine .
