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November 2023 by Brooklyn Brumley
I had great service and very clear parameters set with my salesman Owen Tanksley. He went out of his way to make sure we had just the right vehicle for my daughter to test drive, and to purchase. We had a perfect experience, and I appreciate his expertise and commitment to the customer.
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October 2023 by Jody Croak
I had a very good experience here. Owen really helped and was easy to work with. He was also very responsive to questions. The only negative was I was not told the CD player didn't work. I go on long trips for work and like to listen to motivational cds. But overall I will recommend Gilstrap motors and definitely OwenThank you
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September 2023 by Jessica Durbin
I recently had the pleasure of purchasing my Ford Bronco from Eddie Gilstraps, and I must say, it was an exceptional experience! Travis Elliott, one of the sales representatives at the dealership, went above and beyond to ensure that the entire process was smooth and enjoyable.From the moment I stepped foot onto the lot, Travis greeted me with a warm and friendly smile. He patiently listened to my preferences and requirements, taking the time to understand exactly what I was looking for in a vehicle. His knowledge about the Ford Bronco was impressive, and he was able to answer all of my questions with ease.Travis guided me through the various options available, providing valuable insights and advice along the way. He never pressured me into making a hasty decision, but rather, he encouraged me to take my time and carefully consider my choices. It was evident that he genuinely cared about finding the perfect fit for me.Once I had made my decision, Travis effortlessly handled all the necessary paperwork and made sure that everything was in order. He made the process hassle-free and stress-free, going above and beyond to ensure that I had a positive buying experience.I would also like to mention Mark Abbott, in finance who played a significant role in making my purchase seamless. His expertise and assistance were invaluable, and I truly appreciate his contribution to the overall experience.Overall, my car buying experience at Eddie Gilstraps, specifically with Travis Elliott and Mark Abbott, was nothing short of exceptional. Their professionalism, friendliness, and dedication to customer satisfaction truly set them apart. I highly recommend Eddie Gilstraps and their outstanding team to anyone in search of a new vehicle. Thank you, Travis and Mark, for making my Ford Bronco purchase such a pleasant and memorable experience!
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September 2023 by Michael Hobson
They were fantastic and great. They run a top notch business and I will definitely be back. They treated me with fairness and kindness and they are very respectful and responsive if you text or call them. Definitely would recommend them to anyone. Made my car shopping a pleasant experience.
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August 2023 by Savannah Ryan
Everyone was extremely helpful in my situation and helped me get into the vehicle I was really wanting. Going to sign paperwork I was informed they got me a better deal and I was super excited for that. I will definitely be back when I need a new vehicle.
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July 2023 by Robin Anderson
We are very pleased with the 2022 van rental. Brooke was very helpful. We were unaware that we were going to need one the day before we left. I got on online and requested. She assisted us to make it happen. If we ever need to rent again there is no question we will be coming back here!Thank you Eddie Gilstrap Motors, Inc.for making it happen for our family! :)
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July 2023 by Lyle Nolcox
Friendly service. They were able to answer all of our questions and settle any concerns. They made the process pain free. It was well worth the two hour drive to go see them. I would highly recommend Eddie Gilstrap Motors to friends and family that are looking to buy new or used.
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July 2023 by Kyanna Wheeler
We’ve used Gilstraps for the last four years exclusively and we have had a great experience every time. From Stevie and their sales team, to their service department, to their detail team. We always walk away happy. They make every sale, service, and detail as quick and easy as possible. They never pressure on the sales side and have always found us what we are looking for.
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June 2023 by Jessica Dehn
I was greeted by Jennifer when I got there for my scheduled service appointment. It was my first time meeting her and she was very kind and professional. They got my car in a bay and did my inspection, oil change and tire rotation in a timely manner. I was in and out in under 45 mins. I also was able to use my Ford Pass Rewards points towards my service, which was nice! I drive about an hour to get to Eddie Gilstrap each time I have my car serviced and I am never disappointed. I love the Eddie Gilstrap family! Thank you for keeping Ol Red in tip top shape & on the road!
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June 2023 by Ashley Gerth
Very great group of people! I only trust Eddie Gilstraps with my car needs. Every employee that I’ve talked to has been super helpful and I never have to worry when my car is in their care because I know my concerns will properly be addressed. They are also willing to work with me and my busy schedule!
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June 2023 by Tiffany Amer
Hands down the best experience buying a car! I inquired about a car and got a call the same day to come check it out. Waited a few days, due to my own reasoning, heard back from them and they wanted to appraise my vehicle I was potentially going to trade. Took it in and got over what I thought I would from my 2018 RAV4! I was able to get into my dream 2022 Mustang Mach E so seamlessly. I told them what I was looking for car wise and financially and they made it happen! I didn’t expect it to work out and it did!! Huge shout out to Owen for being such a wonderful, friendly and down to earth guy! Really helped me by answering all my questions since I was switching to an EV. 10/10 would recommend!!! You will not be disappointed! Thank you all for getting me into a badass car!
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June 2023 by Tom Moorehead
Our 2018 F 150 had an engine noise. Dealership diagnosed the problem. Ordered the necessary parts that were back ordered for a while. Once the parts arrived, the service department set up an agreed upon repair date. Truck was repaired at no cost to us being under warranty. Estimated time for repair was less than originally quoted. Truck runs better than ever. Our thanks to the dealership for outstanding service and all other aspects of this dealership. Always a pleasure to do business with. We recommend Gilstrap to all of our friends in Louisville for outstanding sales and service after the sale.
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June 2023 by Brian Stunson
The team made the process quick, easy, and worked to put their best foot forward with pricing. Kudos to Aaren who fielded all the questions I had and in a timely manner; communication was great each step of the way. It’s worth the drive to Salem!I also want to give a shout-out to Jay, in the finance department, as he was able to obtain better terms than my current lender, worked quickly to do so, understood my needs and got me into a warranty that made sense.
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June 2023 by James Stanfield
I’ve been buying cars for over 30 years and I have to say that my experience at Eddie Gilstrap Motors in Salem, IN has been the absolute best. My salesperson, Tom Weeks, was as friendly, hardworking and understanding as they come and the Finance Manager, Mark Abott, was friendly, honest, forthright and non-pressuring. I felt that I was offered a fair deal from the start (even with a trade-in) so I felt no need to haggle; and I am legendary for haggling. I highly recommend that you give them a chance the next time you are in the market for a vehicle.
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April 2023 by Scott Klain
I had my F150 serviced at Eddie Gilstrap Motors recently. The service reps were professional, friendly and the communication was excellent. The repairs were made in a timely manner with no issues. This is the best Ford service center in this region, I couldn’t be more pleased.
