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March 2024 by Chantell Long
I will no longer frequent this particular enterprise ever again, I have been waiting over 2 months to receive a portion of my deposit back and I have been getting nothing but excuses of how it’s the bank’s fault from Caleb and Chris. I was told twice to leave my number and someone would get back to me, I had to call back on my own both times to still end up with no results, as a matter of fact I’m actually still waiting for a call back from almost 2 weeks ago, I’ve never dealt with this from other locations, it’s a really big disappointment especially in the economy we live in, I don’t care if it was $5, it was MY money.
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October 2023 by Jill W
Great customer service ,answered all concerns
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September 2023 by Lasheena Johnson
Justin was just amazing from the time I walked in to leaving. He made sure that he went all over the key information that comes along with renting a vehicle. Answered any questions that I may have had .He made sure that the vehicle was adjusted to my liking. This would be my number one to go to renting a vehicle. I have a location that is near me, but I’d rather go out of my way just to go to this Schererville location. His coworker Luke and Nathan was very pleasant as well.
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September 2023 by Debra Cunningham
The customer service was excellent. The process for extending the rental was so easy. The reminders for when the rental agreement would need to be extended or the vehicle to be returned was so helpful. If you are in the Chicago land area or Northwest Indiana and need a rental vehicle. I recommend Sherriville office.
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September 2023 by Maria Herrera
Look I understand you guys were short staffed that Saturday..But I praised this young man being a jack of all trades.. receptionist , car wash person, sales person Bro if you're reading this. ???. To handle 20 ppl waiting and believe us we watched you. And we understood your situation that you had no help ..so that's why we told you to take your time No rush .. ?
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September 2023 by Anonymous Anonymous
I reserved a car at this location 2 days before the pickup, and so-called manager Nicholas, raised the price of the vehicle. While I was at the front counter with him for OVER 15 minutes, my full-sized vehicle was given to another customer. By the time he had finished giving me the "run around", he only had a standard vehicle available and wanted to charge me the same amount for the full-sized vehicle that I previously reserved. This location is a JOKE! They should've offered mea larger vehicle for the ssame price since it was their mistake!
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September 2023 by LISA JONES
It took a few conversation for the Respect to appear.. I went to Enterprise because My car was being fix at Gerbers. Enterprise gave me the first car omg I left the car at McDonald’s it ran hot the anti freeze hose failed and anti freeze was on the ground… It took the 2 days of no car for them to make me whole..I received a car Monday. So that was my experience with Indiana Enterprise. I use Enterprise in Florida and Wisconsin no problem but it was a learning lesson..
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September 2023 by Teddy V
Efficient check in and check out process. Very satisfied with the condition of the rental vehicles, no maintenance issues.
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August 2023 by Robert Stefanak
Perfect experience from start to finish. Justin Graves was fantastic. Took care of me through the whole process. Kudos to the manager also we had a nice conversation as well. Couldn’t ask for anything more.
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July 2023 by Bob
Appointments and reservations don’t matter they will give the vehicle you ordered away.
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June 2023 by Jason Popp
Needed a full size suv for an insurance accident on my personal full size suv. After ensuring me they had a full size suv I was given a much smaller 2 row suv an promised I would receive a full a size one the next day. That day never came, I even called the help line they said they would get back to me an make sure I got an suv. No one ever called an I was stuck with this vehicle that wS too small for my family. Will not use again I should get a full refund.
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April 2023 by Michael Pennanen
Salesperson was nice enough, but explained things so fast
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March 2023 by DMJP
Staff was very friendly, knowledgeable, helpful! A pleasure doing business here, would recommend to all!
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October 2022 by Jennifer Mai
How this location’s ratings is worse than the Crown Point location is beyond me. I had a reservation open for over a week and kept getting the run around at CP- they lacked communication and sense of urgency; everything that the Schererville location has!! I took it upon myself to call another location since CP never told me it was even an option. I called Schererville and spoke to Austin; he was immediately able to pull my reservation and set it up for same day, also apologized several times for the trouble I’ve had. I came in to pickup my rental and was helped by Rory (branch manager) and I cannot stress enough the level of professionalism and empathy that he and the rest of the staff demonstrated. I’ve used Enterprise all over the Chicagoland area and this location was hands down the best experience I’ve had so far. Rory saw my notes on my account and immediately apologized for the runaround and even went out of his way to explain the shortage to me but emphasized that I still should have received calls with updates. He didn’t even hesitate to waive my daily fee due to all the trouble I had at the Crown Point location. Thank you so much to Rory and Austin! You certainly turned a stressful situation into a pleasant one.
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September 2022 by Slagga Slav
They'll take your money and blame the insurance company's do not use this location that's all you need to know STAY AWAY
