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March 2024 by Samantha L.
It's so nice when I can leave a positive review when it comes down to tech vs humans. Had to use a $200 gift card and bought a bunch of household stuff. They didn't have dishwasher pods in stock, and since I used have gift card half debit card... it was a little bit of a challenge getting the store credit. Louise from customer service was very involved with helping me get the credit back. I had to go in, and picked up some toilet paper while I was there to use up the credit. Jeremiah checked me out and he was so kind, went a got a cart for me since it was two huge containers and my car was on the other side near customer service. Minus one star for the trouble of going into the store twice for this store credit, but everyone was nice and didn't have to talk to a machine.
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January 2024 by Rebecca D.
Please strongly reconsider purchasing large appliances from Home Depot. We purchased a GE Profile washer/dryer combo recently. When we received, we installed ourselves ( HD said they don't hook these up). We used it once and realized it wasn't going to be a unit we would want to move forward with...strong smell, takes much too long to wash and dry. So, we went to HD to discuss an exchange to a separate wash and dryer. The gal in appliances, Judy, told my husband he would have to call at least two numbers because they don't take back returns. She told us which # to call first. The first number was to the delivery company, not sure why we had to call them. The 2nd was to GE. Well, we couldn't anyone at either number. We were on hold for a supper long time; never reached a person. Husband went back to the store and the store told us oh well, it's been 48 hours, so they can't do anything. Was never able to reach GE! So now, we've spent almost $3k on something we do not like. We will never again purchase appliances from HD. A local company will be our first choice from now on.
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July 2023 by Mike T.
Went to buy new window shades and blinds for multiple windows at Schererville Home Depot.. My wife had been in previously and had dealt with Josette- who was very helpful and provided a lot of assistance. We arrived at the carpet/window/flooring section today, where two employees ( one male, one female) were sitting. Initially they were discussing a problem order with each other. We sat down at the order desk. The two employees pointedly ignored us, not even acknowledging our presence even though we were seated across the desk from them. After 20 minutes without them speaking one word or even a greeting we left to buy the products at Lowes. My wife asked for a manager and an assistant manager showed up and she lodged a verbal complaint with him. If Home Depot has earned enough profit for the year so be it. Lost our purchase.
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February 2023 by Jaxson K.
Customer service is awesome everytime. Larger store. Clean, and usually can get in and out.
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December 2022 by Sidney R.
Do not under any circumstance hire Home Depot to do anything in your home. I hired them for cabinet resurfacing in April. To date....the job is not done and they do respond to you when you complain. I would give zero stars but that is not an option.
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August 2022 by Stewart C.
They have been out nine times attempting to fix my dishwasher and still have not done it. They are now questioning whether it is still under warranty.
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March 2022 by S S.
We have been long-standing Home Depot customers and recently spent thousands of dollars in the Schererville store renovating a bathroom. Also since December we have purchased a dryer, dishwasher and a microwave. We recently purchased a GE Cafe refrigerator in platinum glass. Purchase price of $4800. My husband is an engineer and went into the store and measured it. He also looked over all of the specs closely. On the day of delivery he was not home - delivery arrived and I was told they had to check for clearance. They returned 5 minutes later without ever taking it off of the truck and informed me it was too big to fit through my front door. They said it was too big to fit into anyones front door -and that a buyer would need French doors. Seriously? Why would GE make a refrigerator that is too big to fit into a standard size exterior door? I called my husband and he was perplexed but he was at work so they said they would have to return it. My husband came straight home and spoke to GE on the way and they verified that all doors and drawers can and should be removed for entry. We called the store and we're informed the delivery driver returned the refrigerator before they left our street. My husband went to the store that evening and noted there were two different measurements listed on the refrigerator. Home Depot made an error on the sales flyer listing it two inches wider. Long story short management informed us that the delivery company was refusing to deliver any refrigerator to our home over 30 inches wide (there are basically none this size) and they couldn't figure out how to get it to us, the best they could do was drop it off in front of our house and after my husband got it into the house they would consider reducing the cost for the inconvenience. Guess what? I just ordered the same model from Maruschak Appliance and they have no concern with delivery as we have a standard size exterior door. We were even happy to pay for the delivery. Home Depot could have cared less that we took our business elsewhere and Maruschak said they see failed attempted deliveries frequently because Home Depot contracts out the deliveries and they don't know what they are doing. Also shocking that a multimillion dollar corporation was being dictated to by a low performance delivery company -who is even in charge? We have a $20,000 credit line on our project card that we will be closing out and we will take that business elsewhere DO NOT purchase appliances here -the lack of customer service was astounding Also, the delivery person informed me that they had taken 5 other refrigerators back that were the same model because they are too big to fit in a standard front door. At $4800 each that is a lot of revenue wasted.
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March 2022 by Jo Schmo
It has a good selection for plants. Not a nursery obviously, but I have gotten quite a bit of plants from their before.
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March 2022 by Nancy Heatherly
Very helpful customer service at the Schererville store, love shopping here.
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December 2021 by L D.
There is a new HD Store Manager named Linda, with whom I have had the most pleasant dealings in the past month. On both occasions, she dealt with my problem (I don't wish to go into details, suffice it to say that it had to do with issues that others here have discussed already), within 15 minutes. Presently it is lunchtime, yet she clearly wanted to take care of this problem before she had her break. I am a grateful and loyal HD customer!
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October 2021 by Cale B.
WHATEVER YOU DO, UNDER NO CIRCUMSTANCES USE HOME DEPOT SCHERERVILLE, IN. TOOL RENTAL DEPARTMENT IS SCAMMING PEOPLE!!!! First off, the damage protection plan is an optional charge that they are supposed to ask you, if YOU want it or not, I was never asked if I wanted it or not. Second, their equipment is unsafe and absolute garbage! A man lift w a 500lb capacity can't even lift 250lbs. Dangerous equipment is poorly maintained and is made even more dangerous! Now how many people have they scammed into paying for damages when the person pays for the damage protection and they still have to pay? Also, Chris in the Tool Rental department at the Home Depot in Schererville, IN is extremely rude and condescending, he even tried getting lippy with the Schererville Police Officer that I requested for a civil standby. He was rude to my wife, rude to me and he honestly should NOT work in customer service or necessarily at Home Depot.
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July 2021 by Matthew K.
Just called there the manager was rude your customer service is very poor when it comes to the customer and what they want and no one gets held accountable for there actions on how they talk to people that is why your getting a bad review from me as being a big place of business you should have better customer service and how your people talk to your customer I we'll never come back into a Home Depot again or buy anything from Home Depot again because Home Depot doesn't care about there customer or the customer service they give
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June 2021 by Ted F.
I ordered a Nexgrill through The Home Depot web site. Since this was a gift for my parents, I added the assembly service. "Great! They will put it together so none of us would have to," I thought. Well, I was wrong. It was delivered on time. They left the box there and went on their way. Come to find out, after making some calls, the note to assemble WAS there on the order, but, according to the staff member I talked to via phone, "they didn't see it." Maybe they should tell their people to read everything on orders and make the Notes or Assembly sections stand out more. They give me back a measly $20 credit when I paid $275.
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October 2020 by Edward K.
I bought Bali Solar Shades. I'm angry with the product, service, and installation. To keep things in perspective we treated 2 windows that each had 3 windows in them for 6 total motorized solar shades. It was 35 percent off and 2500$. Not cheap. First, the product, we just hit the 24 hour mark and one of our valences somehow has a wrinkle on it and two of the solar shades have creases... During installation my wife was here with my sister in law and the guy was having difficulty and was swearing a ton. Furthermore, the programming on the remote was garbage. The swearing is completely unacceptable. The service, I went to Home Depot to complain and he gave me a manager to talk to. Apparently he and the install guy talk and he calls me back. This is in regards to the window supposed to be custom but yet when follow extended 1/2 of the shades (1 full set of 3 windows) drops down over the bottom paneling. Their solution was to stop it and program it from going all the way to the bottom? I shouldn't hVe to click a button to stop. Why did the living room match perfectly? Pictures below. I'll be contacting corporate and returning these I think at this point. Dr. Edward and Natalia Kanive
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July 2020 by Washington P.
Racism or bad customer service! Not sure. I stopped 2 different associates. They both said " I will send an associate over here. " I never got help and they never called for any either.
