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August 2023 by Kelley Hosemann
If Chris Lamphear stayed on this job it would have been 1 star…… (DISASTROUS)… Chris quoted and started the job. Chris and I went over all hardware ( I showed him everything, he knew the hardware that was to be used accordingly, Chris looked at it for 8 days). He wasted so much time, VERY UNORGANIZED NEVER TOOK 1 NOTE ABOUT MY DESIGN STYLE SO MISTAKES COULD HAVE BEEN AVOIDED. I THINK CHRIS STRUGGLED WITH KNOWLEDGE ON HOW TO PROPERLY LAYOUT THE JOB (WHOLE HOUSE RENOVATION) AND IF HE DIDNT, THEN I WOULD SAY.. HE JUST DIDNT CARE ENOUGH. CHRIS WOULD WALK AROUND CONSTANTLY SAYING HE WAS THE BOSS AND IN CHARGE OF ALL THE PLUMBERS, I ALSO HEARD CHRIS SPEAK TO ANOTHER EMPLOYEE (STEVE) EXTREMELY DISRESPECTFULLY ON SEVERAL OCCASIONS, ( VERY UNPROFESSIONAL WHEN YOU ARE THE FACE OF A COMPANY,….. VERY DISAPPOINTING FOR SUCH A GREAT COMPANY MATRIX). AFTER 8 DAYS CHRIS PULLED IN ANOTHER PLUMBER NAMED EDDIE TO DO THE JOB FOR HIM…… I HAD ENOUGH AND CALLED DARRYL/OPERATIONS (very honorable and professional) GREAT EXPERIENCE, HE CAME TO MY HOME AND PERSONALLY TALKED WITH EDDIE (Chris’s NEW & BEST replacement) AND I, ABOUT ALL OF MY CONCERNS. EDDIE (NEW PLUMBER REPLACEMENT) COMPLETELY TURNED IT ALL AROUND AND MADE IT RIGHT. EDDIE CLEANED UP A BIG MESS FOR CHRIS, HE HAD TO ADD/REDO/MOVE MOST OF MY PIPES AND BREAK THOUGH BRAND NEW DRYWALL (not to mention all the work Chris should have done in 8days that Eddie did in 2days). EDDIE’S WORK IS SEAMLESS AND HE DOES IT EFFORTLESSLY “WHAT A PRO”. WHEN EDDIE FINISHED IT LOOKED LIKE ART IN A MUSEUM. EDDIE IS FAST, EFFICIENT AND SO PROFESSIONAL “WHAT A WOLD OF DIFFERENCE”. OVERALL EDDIE IS NOT ONLY PLEASANT TO WORK WITH, HE IS VERY PROFESSIONAL,KNOWLEDGEABLE AND TRUSTWORTHY, HE DOES NOT WASTE TIME !! IT WAS A PLEASURE TO HAVE HIM TAKE OVER……. NOT 1 SHORTCUT, EDDIE IS YOUR MAN. EXCELLENT!!!!! MATRIX IS A GREAT COMPANY WITH HIGH STANDARDS/OUTSTANDING CUSTOMER SERVICE AND TURNAROUND TIME. HAVING SAID THAT, MATRIX DESERVES BETTER THAN CHRIS LAMPHEAR !!!!!
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June 2023 by Linda Jennings
Steve O and Dan S did a great job fixing our bathroom problem.The finished product was beautiful
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June 2023 by Not Crazy
This company is awesome. We’ve had several jobs done by them. All their work was perfect. They kept us well informed, up to date with the schedule. And left the job fully cleaned up and looking amazing. Will highly recommend them for any work you need done. Our last job was a repair for a leaky toilet and water damaged. Dan S. And Steve O. Got the job done perfectly repaired and clean. Awesome work.
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May 2023 by Brian Vance
What a great company! From the friendly estimate to the excellent craftsmanship and attention to detail on the project. Dan did an amazing job of presenting different options for the shower bench layout and answering all of my questions. Definitely worth the price!
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April 2023 by Gregory Grskovich
If I could give them 6 stars I would. I hired Matrix to do a complete renovation of a bathroom and to complete some work on another bathroom as well as relocating some laundry facilities. They also finished some other work that was started but not completed after my father became seriously ill. My father worked as an industrial construction engineer his entire career so he has very high standards. I read reviews on several platforms and Matrix was very well regarded. They lived up to their reputation. Once the work was started they worked on it continuously and really hustled. There were no lapses, work was done every day until the job was done. The quality of work was very high and the people doing the work were very professional and highly skilled. They went above and beyond several times when it wasn't necessary. I coordinated the job from Indianapolis while the work was done in NWI. Any time I had to communicate with the office my emails were responded to very quickly. My father gave his stamp of approval and said he would recommend them to anyone. These folks are the real deal with competitive pricing. I have nothing but praise for them. Job very well done!!
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November 2022 by Ryan Phelps
Quick response to my call and had my leak fixed the next day. Great price and very friendly. I highly recommend them!
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November 2022 by Robert Phelps
Great job,good people and reasonable price. I will always call them first.
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September 2022 by Laura S
Work is good but they are slow. The company lacks communication between office, workers and client.
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September 2022 by M. M.
Absolutely the best plumber. He said he'd arrive at... 7. He rang my bell AT 7 on the dot! That's commitment!Very friendly professional courteous service as well. I highly recommend and will use them again! Thank you Chris.
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August 2022 by Debby 13
Chris just installed a water heater, he was awesome!
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August 2022 by Chris S.
Overall I was happy BUT there's a problem with the plumbing. I will try to post the picture of the literal shit coming up my shower drain. they claim it is my existing pipes. How come the rest of the house, the previously existing house, is fine? How come a plumber who came to rod it out once already, told me they didn't use the 45 degree angle joins that they should have instead of 90 degrees?
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April 2022 by Arthur Bryson
There is another Matrx company that is very expensive and not the one in Crown Point In. Be careful!
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March 2022 by Betty Jarvis
I would hire them again they did excellent work
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December 2021 by Mandy Buckman
We hired Matrix for a pretty involved kitchen/bath remodel - flooring, cabinets, countertops, backsplash, lighting, and a custom banquette. It took longer than expected due to some issues with factory damaged materials. Through it all, everyone at Matrix was great. They were quick to respond to any questions or concerns, and everyone was friendly and professional. The end result is beautiful! Highly recommend!
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December 2021 by Pam Y
Excellent experience from start to finish. The quality of their work is top notch.
