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January 2024 by Justin Hansel
Said they are not a jaguar dealership for 4 years.
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October 2023 by Massaab El samad
The lady who answer the phone is so rude
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May 2019 by Amy Kolscheki
Very friendly staff and huge selection of gorgeous cars!
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January 2019 by Tyler Bicknell
Excellent experience here buying a mercedes! Very nice to work with
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September 2018 by Alvin Ellis
Service person Samantha was pleasant and very helpful. Mechanic Alex was absolutely the best. Please give them both a raise, they really took care of me! THANKS
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September 2018 by Kevin Gaskin
My customer requested my tow company to return his jaguar from napelton jaguar of schererville ,when my driver arrived the customer stated it's beautiful but. ITS NOT MINE . When I contacted the dealership I spoke to joe.in the service dept. I told him my driver is returning the WRONG JAGUAR , Joe told me he couldn't pay for his mistake until the following week , I then offered to accept a check still no . I told Joe that I needed to get off the phone with him and stop my driver,. Then Joe threatens to call the police if I didn't return the WRONG JAGUAR. So I called my driver and told him to unload the WRONG JAGUAR back into my customers driveway . Then Joe decided to call my customer and bad mouth me while my driver was present unloading the WRONG JAGUAR again. So if you own a beautiful orange jaguar. It's not at napelton jaguar of schererville where you left it . Someone else has it until next week when Joe can pay for for his mistake
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September 2018 by James Murphy
Great people to work with, found the exact make, color and options I was seeking. Brought the car in from New Jersey. When I arrived to pick up the new car, all of the paperwork was ready and I was gone in less than an hour.
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June 2018 by eric thompson
Couldn't work on my 1994 xjs jaguar. Odd.
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March 2018 by Steve Tonelli
With the growing options to purchase a car from anywhere in the country, NOTHING beats great service from your local dealer. The team at Napleton really exudes this climate from the initial contact to the moment you drive off the lot. Thank you so much for taking such great care of us, finding the right car, meeting our budget and making us feel welcome and a priority. We will definitely be back.
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December 2017 by Harry Feirstein
I had a real good experience buying my XJ at Napleton! I checked their inventory on-line and they had the car i wanted. When I called I was directed to a random sales guy named Brandon. I live an hour and twenty minutes from the dealership so i was a little hesitant making the trip to see the car. After talking to the sales guy I felt he was being straight forward on the phone so I made the trip. I had done my homework and I knew what i wanted for my trade-in and I knew what i wanted to pay for the new car. When i got there the car was clean, drove great so we cut the deal and i bought the car. What sold me on the dealership is what happened next! While driving to work the next day i realized that the Blind Spot Indicators weren't working properly. I called my sales guy that morning, he had someone from the service department meet me with a loaner car, they fixed the problem and delivered my car back to me the next day! In my mind that's the sign of a great dealership! They could have easily said "drop the car off and we will take care of it", but they knew i lived far away and they made it convenient for me, not them! I was very impressed!
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December 2017 by Alex Sander
Sold us a new Jaguar. On pickup car was damaged, scratched, was not washed and had sand all over. Had to wait 2 hours before a poor detail job was done. Damaged headlight in the process. Dealer does not want to resolve the issues. Stay away. They are dishonest.
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July 2017 by joe Doe
Always a pleasant experience. I have a Mercedes and a Jaguar and I service them both at their location. I cannot speak enough how highly trained are the technicians and how good the front desk people are at helping you all the time. Every time my car was in service I had a brand new model as a loaner.The repairs were done quick and with excellent warranty. Always a pleasant experience, highly recommended!
