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January 2024 by Bravo Carpentry
"We recently had the pleasure of working with Denise and Victoria at Rock Counter Kitchen & Bath, and we cannot emphasize enough what an exceptional team they are! Bravo Carpentry gives these ladies a resounding five stars for their unparalleled expertise and dedication to excellence.Denise and Victoria are true professionals who bring an extraordinary level of knowledge and skill to the table. Their keen understanding of kitchen and bath design is evident in the stunning results we achieved for our clients in Northwest Indiana and the Chicago area.Choosing the right team for your home project is paramount, and these ladies exceeded our expectations. Their attention to detail, creativity, and commitment to delivering the best results set them apart in the industry.As Bravo Carpentry, a kitchen and interior carpentry service, we understand the importance of having the best team members on board for a successful home remodel or new construction. Denise and Victoria are not just members of a team; they are invaluable assets that ensure your project reaches its full potential.Insist on excellence for your home, and choose the best team. Bravo Carpentry wholeheartedly recommends Denise and Victoria at Rock Counter Kitchen & Bath for their exceptional service and unparalleled results.Choose wisely, choose the best!"Bravo Carpentry
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January 2024 by Zachary Miller
An enormous thank you to Victoria at Rock Counters in Schererville. Every aspect of our counters was handled professionally and accurately. We will continue to recommend these great products and people.
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January 2024 by Tony Zaleski
I've worked with Rock Counter over 5 years and they are the best in the area! Best price and unmatched service. Victoria and Denise are fantastic.
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January 2024 by Crystal Barrios
Very pleasant staff and install team. Purchased Quartz tops for my kitchen and everything came out amazing! Looks like one solid piece of Quartz! Love love love this place. Victoria was very knowledgeable and answered all my questions to ensure I understood the process.
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January 2024 by Roba Team
Thanks to the entire team am Rock Counter!! Victoria was fantastic and explained everything about our counters in detail. Our edging, sink, and seams are PERFECT!! WOW, just amazing. Thanks ?
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January 2024 by Leo Zhu
Very fast response time, and exceptional customer service!
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September 2023 by Jeff McDonald
My only regret is that I didn't find this place sooner! We were in need of a vanity for our bathroom remodel project and we were short on time, so we called a number of places and were told 3-4 weeks would be the soonest delivery date unless we would accept what they had in stock, which was a concession we didn't want to have to make. We talked to Denise at Rock Counter and she had several options quoted to us in the same day. She told us she could have our custom cabinet to us within two weeks and then surprised us by having it done in only half that time. And where some places might cut corners in order to deliver something this quickly, these were solid wood cabinets made exactly as we had ordered. Very happy with the great service we received from this store and would definitely use them again for our cabinet needs!
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September 2023 by Caitlin S
Unless you want to end up filing a law suit, do NOT shop here. I've never had such terrible customer service in my life. I purchased a quartz countertop for my laundry room from Rock Counter. When I placed the order I specifically asked my salesperson, Victoria, if there were any seams. She assured me there were none. She prompted me to look at the drawing that showed my countertop layout and we discussed that because there were no seams on the drawing, that there wouldn't be any seams in the countertop. Because I was so insistent she stated she would take it one step further and write "no seams" on the paperwork. Upon installation day I was horrified to find that my countertop was installed in two pieces, and the most ill fitting seam was present. I immediately called Victoria and she promised she would look into it. I was then told that "the piece is between three walls and we always add seams in this instance so we do not damage the surrounding areas." Then explain why I was sold a countertop with NO SEAM? Why didn't anyone tell me I couldn't have one piece? Not only did Victoria ASSURE me it was one piece, but the Tech that came out to measure my space said nothing about it needing to be cut. He actually wrote "easy access through garage" on my paperwork. They of course couldn't explain it, and said this was just their policy - to cut peoples quartz countertop in half and install in two pieces with out EVER mentioning it to the customer. After lots of back and forth, Richard the manager, told me the ONLY thing they would do for me would be a measly credit of $300 and they would send a tech out to mask the seam. In no way did I think this was right or fair, but it was obvious that this was all they were going to do, and unless I wanted to file a law suit I had to take what I could get. When the tech came back to "fix" the seam he stated that he couldn't make it ANY better. He said the previous installers had used the 'seam fitter' to make it as tight as possible and that he didn't believe the seam would look any different if he took it apart and attempted to redo it. When I called Victoria and Rich back to tell them what the tech said, Rich accused me of sending the tech away and not allowing him to fix the seam. This, of course, couldn't be further than the truth. I have now filed a law suit and will have to take more time and money to force Rock Counter to simply give me what I ordered and paid for. I don't usually write reviews, but I want to ensure that people know what kind of business Rock Counter is running. BEWARE.***Edit below added 9-8-23 after Rich's response.***I am not struggling to understand anything, but I hope your response, and attitude within said response, further accentuates my point to anyone that is considering becoming a customer of Rock Counter. You’ve only further validated my point. I understand perfectly that your policy is to sell someone a full one piece countertop, and then to cut and install it without the customers knowledge or permission. Then once it’s installed your response is “Oh, sorry. We didn’t know it couldn’t be one piece when we sold it to you. We will make the seam look better, and here’s 300$.” You can write all the untruthful things you want, the fact remains the same: Your technician told me he could NOT make the seam any better. HE said that. Not me. I absolutely did not send him away. Therefore our "settlement" as you put it is null and void. The $300 was accepted along with the promise that your tech would mask the seam, which he stated was not possible. As for your remark regarding my temperament, I would again just refer to your response and allow anyone reading this to judge who has the abrasive and unprofessional attitude. I’m going to save anything else that I have to say for the judge. See you soon.
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September 2023 by Colleen Ehrenzeller
I selected Rock Counter to install new quartz countertops for a refresh on my existing kitchen and am very happy I did.Denise Smith was terrific to work with and was certainly instrumental in my decision to go with this company. She is informative, friendly and answered all my questions timely. The installers were efficient and did a great job! I would highly recommend Denise and Rock Counter!
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June 2023 by Debra Krieg-Lewis
Denise was fabulous to work with! She followed up throughout the process and after! The installation team was also very professional.We love our countertop and would highly recommend.
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April 2023 by Meredith Barron
My husband and I just moved to NWI last fall. We’re mostly settled in, but were having a hard time finding a dining room table that would fit perfectly in our dining area. The idea of having family dinners and holidays was a big thing for us. We really wanted something that could fit 8-10 people comfortably and we had a general idea of what we wanted our table to look like, but we just could not find what we wanted online.*Enter Rock Counter and our girl DENISE* While on maternity/paternity leave we walked into Rock Counter and were greeted by Denise immediately. We wanted to pick her brain about the possibility of building our own custom table with a marble quartz top. Although Denise said they had never done this before, she was pretty confident that not only could they provide the stone for us, but that she had the perfect person to build us a custom table base to hold such a large piece of stone.Two months later, we now have an incredibly gorgeous and completely custom dining room table, AND they were able to get it to us just in time for us to host family for Easter because Denise knew how important it was for us to have this table before the holiday. The slab alone is 115 inches x 44 inches and weighs over 800 lbs. We had originally envisioned a flush look with the base, but the experts recommended we do a slight overhang and add the beveled edge which was definitely the right call.To say Denise and the guys who built our base knocked this table out of the park is a total understatement. The entire process start to finish took 2 months to complete and would’ve been quicker if my husband and I had made some decisions sooner. We are still in shock and complete disbelief.Everyone we worked with throughout this process was incredibly knowledgeable and professional. We cannot recommend Rock Counter enough and hope to work with them and of course our girl DENISE again someday.
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April 2023 by Terie Backstrom
Denise designed my kitchen and did such an amazing job. I highly recommend her for your kitchen and any other cabinet projects you may have!
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March 2023 by Bonnie Wienke
Denise Smith designed my beautiful kitchen and I absolutely love it! She was very professional, and easy to work with. Rock Counter is very lucky to have her on their team❤️
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March 2023 by Becca Zrnchik
Denise was very helpful and knowledgeable. Everything was done quickly and easily. Counters are nicer and more cost efficient than stores like Menards.
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March 2023 by jordan o'day
Countertops turned out perfect!! Denise was amazing through the whole experience I would definitely recommend her if you go in!! Such a kind hearted person and outgoing ! Countertops came in less than two weeks too! I will definitely be recommending them to anyone who needs countertops!!
