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December 2023 by Hope Thomas
This Sally’s has exactly what I needed! The Manic Panic bleaching kit system, I ordered online and picked it up. No hassles, just quick fast!
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December 2023 by Steve Schmidt
This company does not understand the "satisfaction guarantee"on the back of their receipt. They should remove it if they are not going to stand behind it.
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May 2023 by DPride Inaro Ta Ka
Poor customer service. RUDE.They have gone downhill with product.Nothing in stock.Employees know NOTHING about the "Beauty Supply" business.A couple of the employees need to retire, the rest need etiquette classes and learn better customer service skills.They should change the name if the store to ... I DON'T KNOW
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May 2023 by J H
I had a very racist experience here from a blonde old lady, wearing lots of makeup, that was training another employee over a $3 bottle of oil that I PURCHASED ONLINE from sally beauty (ship from store to home) and came to this location to return. She pretended as if she couldn’t return the oil because it was bought online. She faked scanned the item pretending that it wasn’t in there system. She was DISGUSTING to the online representative who was trying to walk her through the process. I’ve read serval complaints about her and her racist behavior and clearly the store manager don’t care enough to address the issue. So, I’ll continue to call their headquarters until someone addresses the issue. ALL YOU HAVE TO DO IS READ THE REVIEWS. I AM NOT THE ONLY ONE With this issue.
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April 2023 by Kimberlee
Racist old blonde lady cashier needs to be fired.Horrible customer service. The short old blonde lady working was extremely rude when asked about the sale. The sign clearly doesn’t exclude the brights color. Clearly management doesn’t care about the customers by the numerous bad reviews regarding the rude old blonde lady. I feel bad for the new employee she was training for having to work with such a horrible rude person. The old blonde lady was saying racist things to a new employee about a customer that was in the store shopping.A lot of people have stopped shopping at this location because of this employee and I will be one of them.
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April 2023 by Patty Zuniga
I’ve been going to Sally’s for years and have never been treated so disrespectful or disregarded in such a racist manner here! Workers really need to be trained in basic sales and customer service. Nothing was priced correctly and was insinuated that we switched prices!!! So heated and disappointed. Other customers walked in and were tended to immediately and Yesssss we were different colors.
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December 2022 by Tia Paz
Super helpful staff. ❤️
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April 2022 by Maria S.
This was the worst experience I've had in any store today. I was at this location back in October and the woman who helped then was terrific. I called ahead, and once I got there, she helped me every step of the way. I had my hair damaged by color. I was going out of town; wanted to look nice. I needed both gentle and to even my color. I was going to the Strack's next door that day and stopped in. She introduced me to demi products, which worked out beautifully. My hair isn't further damaged and I've almost grown out of the bad coloring job. She took about 10 minutes and helped me select everything I needed. I was very pleased with the store. I thought I had found a nice place to shop and it's next door to where I do my grocery shopping, which makes it super convenient. Today, when I walked in, there were two blonde haired women at the registers talking. I was pretty confident I could remember what I needed, so I began to help myself. I wasn't greeted or asked if I needed help. Once shopping, I did ask if I had the right demi, I was in the middle aisle (close to the registers) and I could be seen from the front by the women talking at the registers. When I asked if I had the right demi, I got "the demis are in the middle." Again, there was no offer to assist. Two workers, and I was the only customer. When I first walked in at about 5, I thought they were talking work, but after a few minutes, it was clearly gossip. The one woman was loud. I looked at the gloves and there were quite a few of them to choose from. Sizes, types, quantity. None had a price, so I walked to the front to ask prices, (I thought maybe a hearing problem and why she was so loud) and I was told to just bring them up with my purchase. She'd check then. I've worked retail, and usually there's a price book. If the store isn't busy, you work the floor and another would work the register. The person on the floor would assist customers while pricing/stocking/facing. Slackers, I've worked with them. Another woman walked in as I was walking away, she wasn't greeted or offered help either. The thinner of the two women walked to the back store room. I walked over to the developer, which is right next to the store room. I asked if there was a difference in developers. She let out a big sigh, and said with a demi you'll need a 10. She stood in the doorway. I grabbed the 10, three different packages of gloves, and proceeded to the checkout. I planned to purchase more things, but just wanted the things to color my hair and to get out of there. I had more shopping to do and with how things were going, I wasn't confident I had the right developer, but I did think I had enough at home so I'd return if needed. I planned to call in the morning to check. My hair can't take more stress. When I walked to the register where the thinner woman was standing, I asked her to price check the gloves and they were pretty expensive for surgical type gloves, I told her I was going to Walmart later and would just grab some there. I didn't mention the price. Rather than set the gloves aside and check me out, she left the register took the gloves back to put them on the shelf. The heavy-set woman just stood there never asked me to step over, and didn't say a word to me. She wasn't doing anything. When the other woman came back she asked me to step over to the other register, because hers wasn't working. At this point, I was frustrated, and there was nothing I had done that was rude, or to warrant this type of treatment. I asked if there was a manager available, they said no, and I said "of course there's not and it's obvious." This infuriated the larger woman. Next, I said to the larger woman snarkily, "why did you make me wait if you're the only register open? I know, because you're too busy talking to each other and not working." The larger woman did this tough act thing with me and said "we have a life outside of here and you shou
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February 2022 by Olivia K
We went into the store today to see what hair dye would work best in my hair and to find something for my hair type. The nicest lady helped us the whole time and she was super cool about everything and all the questions we had. Totally recommend this store!
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July 2021 by Jordyn Rogers
employees were extremely rude and do not know what customer service is
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July 2021 by Rocio R
Poor Customer Service!
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December 2020 by Deborah Sanchez
Customer service at schererville is amazing. Always friendly and helpful.
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October 2020 by Tricia Stachelski
Love it ?♥️?
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July 2020 by Lanie Taylor
The cashier is very nice and helpful.
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July 2020 by amanda lugo
I went in with my hair looking absolutely atrocious after bleaching my own roots. I’d like to give a shoutout to the girl working July 10,2020 at 5:20 pm that has the short, purple hair! She helped me out big time with what she recommended for my hair, it’s a dramatic difference and I feel 110% comfortable going out in public without a hat on now!
