-
November 2023 by Cynthia
⭐⭐⭐⭐⭐I cannot thank Thomas Irrigation Co. enough for their exceptional service! A plumbing mishap left me with damaged sprinkler lines for stations 4-11. I reached out to their amazing customer service representative, Errin, who acted swiftly. She sent their top technicians, Ramon and Jose, who worked tirelessly, even in the rain, to repair the lines and controller within an hour. Their efficiency and dedication saved the day. Highly recommend Thomas Irrigation Co. for their outstanding service!Service: Grass seeding
-
July 2023 by Matthew Szalay
Matt and his team are a perfect example of what good service looks like. Cannot praise this company enough for their professionalism and hard work. Moving into a neighborhood where irrigation is required, we were in a pinch and called Thomas Irrigation. Before we knew it we had a well-watered lawn. Great product with great service. 10/10 recommend.
-
June 2023 by Layla B.
I've been a customer for many years, and every year Thomas Irrigation does an amazing job! They get to me in a timely manner and I have always appriciated it! I will always stick with Thomas Irrigation.
-
June 2023 by Tim C.
Never experienced such poor customer service before. The clerk took my credit card info and scheduled me for a back flow test on certain date/time. It did not happen on the scheduled day. Later the clerk explained the back-flow test is performed on batches of the work tickets per tester's availability, not by scheduled appointment. She confirmed such service will be done the following Friday. Unfortunately it did not happen. I called back. The same clerk told me I am not even in the system (because she did not register me as a new customer) and she already shredded my credit card info. It appeared to me that my request for service had not ever existed. She said if I don't like their service, i can look for someone else. How would you feel if you were me?
-
June 2023 by Kathryn F.
they're bullying people. man got on the phone yelling and screaming about paying a bill I dont owe. threatening to take me to court and pay all the fees. plus their late fees make absolutely no sense.
-
July 2022 by Paul P.
Just had my irrigation completed today. All I can say is very happy with the end result. Miguel and his team did a great job! The most important thing about the install was the communications. Suggestions on where to put the sprinkler heads versus where I wanted them. Length of the spray and coverage. That's good customer service. If you have flower beds you may want to consider sprinkler heads just to cover that (but at added expense). So, its important that you be home on the days(s) that they come and work with them to get a good result. That said, couple of other points: 1. You have a option to use "Rain Machine" versus the Toro controller board. Do NOT use Rain Machine as it has a $30 a month subscription fee. I didn't ask if you could use other models but something to consider. But its programmed and I should not have to touch it again until Fall. 2. I waited about over 3 1/2 months to get this installed. Its wasn't so much about waiting then it was about getting notified about where I was on the list and how long it could be. From reading the other reviews, seems like that customer service seems be at the forefront of most the ratings. Thomas (Matt & Andrew) should look into these and see how they can improve. Did dock a "*" from the review for this issue. 3. Make sure you get on the schedule to get your irrigation lines blown out. Need to get it done before the first freeze.
-
March 2022 by Geri Peterson
Good service
-
March 2022 by Sue Kolby
Your client Marlene P says thank you very much to Steve and Joe for doing a wonderful job with her irrigation system and for being very pleasant. Thank you!!
-
March 2022 by RLJSR
Great service, they installed, opened/closed, and maintained our irrigation system for 8 years until we sold the house. We told the new owners, so maybe they will use them too!My only complaint is that they routinely charged my credit card immediately when setting up an appointment even if the appointment is months away, so keep that in mind and either request they don't do that or just don't use a card.
-
March 2022 by Jerome Williams
This place does a great job communicating. I work a lot of different hours and they continue to impress me with how accommodating & punctual they are!
-
March 2021 by Praise God
We needed our sprinkler system winterized. Anthony and another gentleman came out and got the job done. Anthony is very helpful, patient, professional, thorough. Good to know who to call from now on!
-
March 2021 by Lorie Broyles
We contracted Thomas Irrigation to install our in ground sprinkler system and they did a great job! The team was on time, efficient, and passed city inspection the first time. I only mention passing the inspection because the inspector said he had rejected all the other ones he looked at that day, lol. Highly recommend this company.
-
March 2021 by Jorge Rodriguez Jorda
I've been contacting this company for the past 3 weeks because my irrigation system is from them, the calls are always answered by a lady who responds with kindness, but they fail to provide the service they promise: similar answers every week: "you will be contacted for an inspection this week" , "sorry, our inspector will definitely call you on Monday" , "sorry, he will call you at the end of the week" Almost 4 weeks and I'm still waiting for a phone call, this is disrespectful, unacceptable, and a total lack of professionalism.
-
March 2020 by Dominick Delia
Nothing but good things to say about Thomas Irrigation. From the service crew technicians to the office management, everyone is very friendly and knowledgeable. The service crews are very reliable and can be counted on to do their utmost work while always notifying the customer of all issues. In terms of pricing, they are fair/manageable and always provide valid explanations on any billing questions. Thanks a ton for helping me keep my grass green boys!
-
March 2020 by The Lady
Service after installation is horrible. Even if they give you a time and date that they will be there to service your system. They don’t show up nor do they called. I have paid someone to stay at the house to wait for them they never showed or call. It is also very hard to get someone on the phone at this company.
