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“Very friendly and knowledgeable. Has good prices. Made me a key for my 2000 truck in about 2 minutes. I will definitely be shopping here for all my needs. Thank you for being so kind”
“A good place to purchase propane for your grill. They also sell grills if you need one. Considered taking a star off because you have to pay for a full tank regardless of any propane left in your tank. But the service is so good. Five stars.”
“Awesome hardware store very helpful staff and they will try to help with deals and sales at any moment they can. If they don’t have it they can order it in most cases. I find myself in here more than ever would Home Depot or Lowe’s because the staff is knowledgeable and can actually tell me where things are or give recommendations.”
“Sherry is AMAZING. I had my toddler in the store with me. Sherry got slammed shortly after we arrived and other customers were helped in front of us, but it worked out well. Naturally my toddler got restless and commenced running in circles around the store. Sherry didn't bat an eye! Once she was able to help us, she was patient and understanding and moved as quickly and she could to help us with our needs. She even helped me to the car with all the paints we'd brought in for freshness/usability checks. The following day when we picked up our order, she helped load the paint purchases into the vehicle while I loaded the toddler into the car. What service!! I highly recommend this store! I can't tout Sherry enough! She is a rock star. She even loaded my paint cans into the boxes so it's easy to discern which colors were in which boxes. 10 out of 10 recommend this store!”
“This place is awesome! The service is great, they are extremely knowledgeable, and the product they sell is amazing! Also, if you need a color match done, it's amazing how they can make it identical! I'll never go anywhere else for paint again!”
“Prospect Brownsboro Hardware....Big shout out to Alex. He was a life saver today. I had a new refrigerator installed yesterday and unbeknownst to me the water line connected to the old copper line had been leaking for 22 hours. It wasn't leaking in the kitchen, it had been leaking through the floor behind the fridge through the ceiling into the finished basement. When I went down to start the laundry today the water was running through the ceiling and lights and the carpet was soaked. I immediately shut the water off at the main, pulled the fridge out and found the source. Being a Sunday and knowing nothing about plumbing I took pictures of the problem and went straight to the Prospect store. Alex not only got me the fittings I needed he took me to a work station and literally gave me a plumbing 101 course! Seriously, he even cut off a small piece of plastic water line and walked me through exactly what I needed to do when I got home. I'm so grateful he went out of his way to help me. And, very happy to report it worked! I fixed it thanks to Alex!!”
“I went to this store twice in 1 day and each time was a great experience! Matt may be one of the nicest people I have ever been helped by at a store. He was super busy as they were short handed but never complained. He kept a smile on his face while running around and was quick and efficient. My 2nd trip that day, he remembered my name and cracked some jokes. This man deserves a raise! Thank you, Matt!”
“The sales rep, Lisa, and the store manager, Carl, are very reliable and helpful. Working with them on a project has been so easy and consistent. 10/10 recommend using this store for any work done in the area.”
“I have been going to this paint store since we moved to the area 3 years ago. I have been nothing but impressed. The store is clean and well organized and I have been fully satisfied with my purchases. But the big reason this is my go to paint site is the people that work there. The customer service is exceptional. The employees are always warm and welcoming and happy to answer my painting questions. I never feel like they are trying to upsell me on anything. In fact, they've helped me purchase some deals too! On several occasions they have helped me carry my purchased items out to my car (one of those instances being when I was a new mom trying to figure out juggling a heavy car seat while shopping). This place never disappoints. If they ever have staffing issues or bad days, you'd never know it. I highly recommend them. 5/5 stars easily!”
“I was looking for Valspar paint (I even had the color name) in a specific color and Lowes could not seem to figure out how to mix it. I called Sutherlands and Hannah took the call and was EXTREMELY helpful! She made sure they could mix it so I drove there, met her and she mixed the paint I needed. GREAT customer service!!!”
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“All the employees are always super nice and super helpful. There has always been someone close to help if I couldn't find what I needed. The store always looks clean and organized inside and out”