Cricket Wireless Authorized Retailer

Most Recent Comments

• July 2024 by Mark Bilbrey
  So here is my story. I woke up one morning and my phone was completely dead. Wouldn't charge at all. I finally made it to the store 1 hour before they closed. Had my wife, kids and groceries in the car. Should have been a simple stop. Get a new phone and go home. But I was about to embark on a 4 day quest. That still isn't solved. Maybe tomorrow they say.
  
  My trouble started when the store tried to sell me a display model that was mislabeled in the safe. After an hour of trying to figure out why that phone wouldn't work the store was closed. But I was still there. Trying to get a phone. They already had charged me for a phone and couldn't even refund my money. I was there for 2 hours and left with nothing. Not even my money.
  
  Had to stop by the next day and get my refund.
  
  Being aggravated,I decided to order a phone online from Cricket online store. I should mention that I could get a better phone a lot cheaper than I could in the actual store. So we decided to buy a new phone for my wife as well. My wife's order went through just fine. But after I checked out, I received a notification that my order couldn't be processed because of the previous issue had not been resolved in the system. But the purchase was pending in my bank account. So the following morning I called the online store. I called 4 times between 8am and 4pm. Each time was on hold for 10+ minutes. Each time I was told the system was down and that I should call back in a hour.
  
  So now today I call again. On hold for 15 minutes.
  They sent my wife's phone to the wrong address, told me to go back to the store. After lots of arguing I think the issue is fixed.
  I'm a 10 year loyal customer. Never been late on a payment with 4 lines. I should not have been treated like this. No compensation for all my trouble.
  Will definitely be looking into other cellphone service.
• June 2024 by Charles Barrett
  Love the service
• March 2024 by Miguel Cortes marcial
  I go to the store on Thursday and it tells me that it is open, but when I arrive it is closed and has a sign that he went to eat and returns at 4:30, it is 6 pm and it is still closed
• February 2024 by tim barnett720
  Cricket is a good carrier. They give great customer service at great prices
• January 2024 by David Sasser
  They DO NOT KNOW HOW TO ANSWER THE PHONE SO HOW THE HECK DO THEY KEEP BUSINESS
• November 2023 by Jacob Colyer
  Amazing staff, friendly and actually helpful! A delightful experience all around! A+++++
• September 2023 by Tim Barnett
  Good company, decent service. Good prices. They are on the at& tnetwork. So the 5g does really well.
• July 2023 by Timothy Barnett
  I am unhappy with my new cellphone. And this employee's attitude just helped me decide to take my money elsewhere.
• July 2023 by Raymond Goines
  Got to pay the bill
• October 2022 by Ashley Dawn Oblak
  They seem polite and courteous. The company itself and its ways seem pointless on so my levels . Why have employees in the store not be able to problem solve a single issue with a device. We always get <a brochure stating we must contact a customer agent on phone
• September 2022 by Ashley Oblak
  They seem polite and courteous. The company itself and its ways seem pointless on so my levels . Why have employees in the store not be able to problem solve a single issue with a device. We always get
• September 2022 by Holly Anderson
  Quick and easy service!
• August 2022 by Lisa Clark
  I recommend if you have a family plan to switch to cricket wireless we have great group discounts! 4 lines unlimited data for $100! Come see me at the Seymour location and we’ll get switched over with your own phone or a new phone
• July 2022 by Brandi Bowers
  I have just received the absolute worst customer service experience that i have ever had. I went to the closest store to my home. Which is 45 minutes away. When I approached the help desk and asked to purchase a specific phone. I was told I had to have a phone number put on the phone. I explained that the phone was a gift and that i did not want it activated at this time. Joyce refused to sell me the phone. I called customer support and went back into the store to purchase the phone. Again i told her i did not want anything on the account to change. I did not want the phone activated. Mind you I kept customer service on the line with me while i went through this transaction. After i left the store and was about halfway home i received a text message from cricket saying that my account has changed. Seriously? So now he knows he is getting a new phone. And then he calls me from his work phone to tell me that his phone and smart watch are not working. So Joyce ruined his christmas present and messed up his phone service! For no reason. Gave me the most scuffed and dented up box she could again knowing it was a gift. Joyce was murmuring to herself about me and my attitude and idk what else. Of course I have an attitude by now. You wont let me purchase an item from a store! And my attitude was also on crickets customer service recorded line as proof that my attitude did not deserve the treatment i received. And then she messed up everything! And charged me additional fees!! What is wrong with you Joyce? In Seymour Indiana. Maybe you should get a job that does not have direct contact with customers. I am absolutely appalled and embarrassed by and for you. You are a horrible customer service representative. After this experience there is a good chance we will be changing phone service.
• June 2022 by Amy Jo Hanners
  Great Costumer Service & they set up your phone for use without any questions