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February 2024 by Isabella . U
They are so rude
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May 2023 by Gina Sims
My stepson went to upgrade his phone the store not only did not listen to him on which number on the account to upgrade messing up 2 phones on the account and costing us money out of pocket to fix the issue, but also were rude, dismissive, called us liars and refused to admit that they are the ones that messed up. When they were told to fix the issues they caused the completely denied anything even though there are witnesses to all of it. I have been with Cricket for more than a year and my husband for 2 and in all that time we have NEVER been treated so poorly as we did by this store.
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May 2023 by Nick Tucker
This was the best customer service experience I have ever had. A1 service
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April 2023 by jodi fleck
I have been a customer for several years. The cost and service coverage are great, the customer service not so much. We have four lines on our plan, and needed to remove one. Have not had good luck with the customer service via phone, so decided to try to do it on their website with no luck. Downloaded the app to try to do it on that, still no luck. As a last resort before calling, I decided to go into the store, here in Shelbyville. I arrived at 10:10 a.m. to a dark locked store, It was supposed to be opened at 10 I made a second attempt at 2:40 this afternoon, to find two employees standing outside the store, one in a car smoking. Was asked if I wanted to go in the store. Told them what I needed, and was told to do that give me the customer service line. I explained that I did not want to do that online, but they continued to tell me to do it via phone, all while standing outside, never even having entered the store. Very unprofessional service, and whoever is paying for staffing like this, being late to open a store and not even being inside the store, I don't think you're getting your money's worth.
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April 2023 by Christy brewsaugh
Great people and prices, plenty choices and more. People can fix anything in here,wow impressed with service. Depending on what day it is,they can get busy. I like one on one service so it's worth wait or just go back when not as busy.
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April 2023 by Jessie Reed
Service is good. Costumer Service here wad horrible. Has me considering switching services! She was very rude ?
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November 2022 by Damian Cole
Review and rating changed from three stars to five stars store manager informed me she was at the bank and apologized super friendly helpful service even showed me how to save some money
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June 2022 by Shastin
Cricket as a whole is garbage. But the people at the store in Shelbyville are rude. They acted like I could not bring over a at&t number and get my wife added to my plan. I can't wait until I switch back to boost ☺️☺️☺️☺️
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May 2022 by Shelley Macdonald
My daughter and I went in to inquire about some billing issues we were having on two separate lines. The nice female behind the counter tried her best to rectify the situation. She understood and had compassion towards our frustrations. Thank you for going the extra mile and attempting to make the situation right.
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January 2022 by Amy Huffman
If I could give less I would dont want to work so they leave the doors locked but can hangout at the desk
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October 2021 by Carla Pierce
Very good
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August 2021 by jason shearer
Great wireless compy been with them almost 10 years
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May 2021 by Toni Rose
Staff is very friendly and helpful
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March 2021 by Marisa Elam
My finances has a phone with your company. He literally can't even use his new device because he gets so many spam calls. The add blocker doesn't work. They recycle numbers so he gets endless chain messages from random emails that include very bad explotive pornography. They want to to charge 15 dollars to change the number. How is this his fault??This company has no morals, and the greed is astounding. They really going to allow this to happen to someone.
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February 2021 by Indycells David
The manager mike and his staff are knowledgeable and friendly. The experience was top notch and I even had a good laugh. I will definitely be referring my friends to this store.
