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January 2024 by Natalie Warren
If I had a choice I wouldn't even give them 1 star I usually go to the Franklin store which I went yesterday trying to get things straightened out with my bill the man in the Franklin store speaks 0 English which makes things very difficult to get things fixed so he had to call the manager at this store the manager there talked to us very aggressively to my husband telling him he "needs to come see him" and the way he said it you could tell what he meant I stopped him right there as a manager he is VERY unprofessional and disappointingly enough my bill still hasn't been fixed I've drove to your store in Franklin 4 times. Went to the store on East st they couldn't help. So I went back to Franklin yesterday and your Shelbyville store manager threatened my husband I would like your corporate number so I can talk to someone higher up it's absolutely ridiculous your place of business has a manager that talks to people in such an unprofessional way when we told him that we were to the point we wanted to cancel the service he said in a mocking tone "oh well we can do that too" as he was laughing. Once again I would like to be provided the corporate number because obviously nothing is going to be done through the store very unfortunate we have had a very good experience with metro so far but the representation you guys have at the Franklin and Shelbyville store need some revamping because right now you can't get anything done in Franklin because although he is very nice he can only do payments. I hope this is taken care of and I am given the corporate number through here. Thank you.
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September 2023 by Julio Castillo
Amazing customer service
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March 2023 by Robert Archbold (Archie)
Great service and awesome deals on phones.
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March 2023 by Robert Archbold
Great service and awesome deals on phones.
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February 2023 by Catherine Ellington
Wow ?.... I went to check this store out and was planning on switching from Verizon, I did not. As soon as I pulled in I noticed a strong marijuana smell coming from this truck and I thought it was a customer until I saw the employee get out to come help me. I pulled away before even walking in. Not for me.
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January 2023 by Catherine Ellington
I drove here to get a new phone on after I broke my phone and the employee was out in his truck smoking marijuana ?
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January 2023 by Zyautica Appleton
Great service very welcoming I felt like I was in the right place
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October 2022 by Jerry Lisby
Very helpful and friendly service. I like having a physical location with a helpful manager. I would recommend Metro by T- Mobile to anyone that likes helpful friendly service and wants to speak to a "real" person. Prices are good with multiple month by month service. They really try to work with you and give you respect.
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October 2022 by Tonya
Very awesome service, love the deals and great phones
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May 2022 by Tony Lepore
Great staff. Excellent deals.Thanks guys.
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May 2022 by Andrya Baugh
Never answer the phone and are very rude!
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April 2022 by Richard Clark
Clerk was very helpful on making a change on my account and very knowledgeable about the different phones and their individual benefits. He laid out the pros and cons very well. Wayne Burk is the man to see about a phone or plan.
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March 2022 by Chris Mcdonald
We have the best deals on phones PERIOD!!! It's not even a contest.
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February 2022 by Russell Johnson
My experience at metro by t mobile is always 5 star if I visit my local store in shelbyville Indiana. So I will assume that all stores are the same.
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February 2022 by Carrie Cox
Best carrier in Shelbyville! Always very helpful. Love Metro!
