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June 2025 by Iayana Johnson
Terrible towing experience. It feels like the city uses this company just to squeeze as much money as possible from people. The customer service was awful, and the person who answered the phone was extremely rude and unhelpful.
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May 2025 by Susan Yoder
They are awful! Don't ever let the city call them and take your vehicle. Just out to make money!! Lie to you when you know your insurance company has called to release your car. Awful, awful...never recommend them to anyone. Worst experience ever!!!
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March 2025 by Ashley Brown
I was stuck on the side of the highway with 3 children and a flat tire. We were told it would be hours for a tow. I was referred to ASAP, I called and was told 30-45 mins. Fabulous!!! The guy was there in 10 mins and had us on our way in less than 30 mins. Very kind, very efficient, and bonus he was kinda cute 😊 thanks for helping us get home rather than being stuck overnight. We appreciate your service!
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January 2025 by Sarah Neverly
Don't ever let the police department tow your vehicle, because this is where they go. Over $150 for the initial tow. If you happen to want your vehicle back, they tack on some rather bogus charges. Sure, storage fee at $30 a day, I can understand that. Equipment fee, labor cost, etc. made the overall cost $500 for 4 days. Their goal is to keep your car, so don't get it towed there is the first place! Being the injured party in a hit and run shouldn't cost me that much! I wasn't even told where the vehicle was! No one spoke to me. No one called me. When I recovered enough to call around and find out, I was already out so much money! Way to kick you when you're down! Oh...and my belongings were held hostage until I, at the very least, paid $165 for the tow. Don't let them tow your car!
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January 2025 by Corey Casto
Really fast and friendly. Highly recommend
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December 2024 by Christine Huff
3 weeks ago they told me from Michigan City back to South Bend for a very reasonable price of $300 tonight I needed a tow from Edison and Crestwood to Belle Tire on Michigan Street a six-mile tow $105 that is so outrageous it ain't funny the driver was nice and polite and was very helpful when he told us from Michigan City and also this time he does not set the prices but this company is ripping people off for $105 for 6 miles
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December 2024 by Dustin dokey
Everythings expensive these day don't know why I'm sure
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October 2024 by Emily Thayer
Very prompt towing. Reasonably prompt office help and the staff was kind and helpful when we visited to clean out my daughter's totaled car of personal effects. Most signage was clear but information on fee structure was hard to understand.
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July 2024 by Becka Shei
wonderful company!
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June 2024 by Larry Harris
Definitely should change their name, because nothing is ASAP about them. Every time I call it’s an hour and a half + wait. But this last time they told me once again an hour and a half but this time nobody showed up and they stopped answering the phone. Why just have someone waiting like that. Yeah choose another company to spend your money with
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May 2024 by Shelby C
Came out very fast. Professional and kind.
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May 2024 by AndrEs Botello
If you get into car accident, make sure to get all personal belongings, they charge to get personal belongings after it is towed.
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April 2024 by Susy Esquiliano
Very Rude over the phone
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March 2024 by mann jaye
There’s not a lot of honest bones in their body when they work, and get paid for by the city in our in cahoots with them .
You should probably look into who’s getting paid who’s benefiting in the city, and with the owners of this company as to why they keep getting government contract.
Have you guys ever wondered why if county or the city tow your vehicle? It cost twice as much as if you call the tow company to tow it ?
It’s wrong and it’s about time. We start calling them out for this nonsense.
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March 2024 by Ryan Halcarz
I called and explained my situation to them. They transferred me to the driver I would be working with who was very polite and courteous. They care about the people they help, because upon calling they tried to help me shop around a little to make sure I was getting the best deal. In the end I went with them and they were very prompt and professional!
