Candlewood Suites South Bend Airport by IHG receives mixed reviews highlighting both significant strengths and some consistent issues. The customer service is frequently described as amazing, incredible, and truly amazing, with staff noted for being extremely pleasant, kind, and helpful, especially for guests in difficult situations like flight delays or cancellations. Many guests found the rooms to be spacious, clean, comfortable, and like a one-bedroom apartment, appreciating the full kitchenette with a stove, dishwasher, and full-sized fridge. The hotel is considered a good value, particularly for airport proximity, with some great and cheap restaurants in walking distance. However, several reviews point to problems with housekeeping, specifically mentioning that shower floors were not cleaned properly and contained previous guests' hair. The check-in process is also criticized for taking an extremely long time, even for guests with pre-paid bookings. Despite these drawbacks, many guests had an unforgettable positive impression and would absolutely stay again.
Had a cold room and the switched me immediately. Friendly staff.
December 2025
Close to the airport and big parking lot. Everyone is quick to help if needed. Community cupboard that you may purchase food if you need. Complimentary Hot coffee always and fresh fruit.
August 2025
Room was nice size,beds were comfortable and clean. The shower was not cleaned properly, previous guests hair was still in there. The check in process took about 20min even thou we already booked and paid online.
