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September 2023 by Kristopher Abdnour
One-Star Review for TMT Automotive in South Bend, IndianaI want to share my one-star experience with TMT Automotive, and I hope my review can help others and ultimately TMT. My disappointment stems from a misdiagnosis of my father’s vehicle's issues and a subsequent billing dispute.When my father's car broke down during an out-of-town trip, TMT Automotive diagnosed a bad battery, alternator, and starter. He authorized these repairs, believing these components had been tested and confirmed as faulty.However, TMT Automotive later discovered a locked-up engine, a crucial detail their junior mechanic initially missed (I do appreciate them sharing this information). Feeling uncertain about their diagnostics, I requested the release of the car to have it towed back to Indianapolis. They insisted on payment for their time, installing and removing the parts they had diagnosed as bad. I felt the charges were excessive and attempted to negotiate a lower amount. Although they reduced the bill from an initially unreasonable figure, they still required payment for what I suspected were inaccurate diagnostics.When I requested to speak with the owner, I was promised a call that never came. Upon following up, I was informed there was no need for further discussion; I had to pay the amount and that was final. I complied and settled the bill.After a trusted mechanic replaced the motor, we discovered the alternator and battery were fully functional. It's possible that the starter was damaged during attempts to turn over a locked-up engine due to inaccurate diagnostics.I have been driving the car with these supposedly faulty parts for the past two weeks without issue.This experience has left me disappointed, and I caution potential clients to carefully consider their services. Your caution can save you from similar experiences.
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September 2023 by Josh Hicks
I recently contacted this service center for a quote on replacing the AC pump compressor in my Honda CRV, which is currently inoperable. To my disappointment, they informed me that they do not provide quotes or rough estimates without having the vehicle on-site. While I understand the importance of assessing the car in person for accuracy, I was hoping for at least a ballpark figure to help me make an informed decision. This lack of initial pricing transparency left me feeling frustrated and uncertain about proceeding with their services.Response to response:Thank you for taking the time to explain your pricing policy, and we appreciate your commitment to accuracy. We understand the value of a detailed inspection, but we also believe that price transparency and openness play a crucial role in helping customers make informed decisions. Knowing the estimated cost upfront can be incredibly beneficial in planning and budgeting for our automotive needs. We respect your approach, and we hope that you can find ways to balance accuracy with providing customers with initial pricing information. This would enhance the overall customer experience. Thank you again for your response and dedication to professionalism.
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August 2023 by Jennifer
Great place. Beautiful waiting area. I dropped my car off, but maybe will stay next time. Price was great for my oil change!Service: Oil change
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August 2023 by Brian Gleva
Great experience at TMT Automotive. Great customer service and very affordable. If you need car repairs or just an oil change, TMT Automotive is the place to go.Service: Oil change
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August 2023 by Rachel Hostetler
I really appreciated how personable the people there were. Their waiting area was comfortable and they definitely set a relaxing atmosphere while I waited. I did appreciate that they offered to drive me home if I didn't want to wait. I will absolutely be using their service again.Service: Oil change
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August 2023 by Dan Lasach
Called on a Thursday morning and got a Friday morning appointment. Had a blowed rear wheel cylinder on my truck. They replaced both drums, pads, cylinders & lines. Did a good job.Service: Brake service & repair
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July 2023 by Ken Worsham
Had my dad's car in today and they have the best customer service. I know I'll be back. Thanks
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July 2023 by Rachel Chapman
Fantastic service! I love the peace of mind I get with TMT Automotive South Bend! They are efficient, friendly and reliable, I highly recommend this business!Service: Steering & suspension repair
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July 2023 by Arnold O'Blenis
TMT always take care of my 86 Mustang GT needs. Thanks Nick!
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June 2023 by Melissa Brothers
I’m pretty skeptical when it comes to what is promised and what is actually delivered.. From the moment I called in I felt comfortable. My questions were answered, they listened to my concerns and actually addressed them. Joined their Car Care Club because it’s an amazing deal. The gentleman who worked on my car advised me of everything and didn’t try to sell something that wasn’t needed. I’ll be back that’s for sure!! Seems like family there and they make you feel like your part of it.. Thanks TMT for standing out amongst the rest….My Buick drives so smooth now!!MoBro
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May 2023 by Brian D
My husband and I were loyal Dale’s Service Center customers (25+ years). We were initially a bit skeptical when Dale retired sold to TMT. I have unfortunately needed thousands of dollars in repairs since, and the guys at the Bendix location have gone out of their way many to take care of problems. IF YOU WERE A DALE’S CUSTOMER, give TMT a try. In a short period of time they earned my loyalty and trust.Services: Steering & suspension repair
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May 2023 by Rebecca S Klosowski
They've really updated the place since it changed hands. I used a great coupon that saved me money. They provided an inspection report, but didn't do the hard sell. They were very friendly.
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April 2023 by PZSHANNON Stuart
Super awesome store manager! He explained everything in detail to not just me but everyone he helped. Mechanics came out and explained things as well. Happy to say I’ll be back here again even though Dale Miller has retired.
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April 2023 by Amanda Govaert Konrath
Honest and fair. Everything was explained well and at no time did we feel taken advantage of or lied to regarding our repairs. I received a copy of what needed to be done that included photos and a full explanation. Great service and definitely a shop I would recommend!Services: Auto engine diagnostic
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March 2023 by Logan Francis
This was my first time using this auto repair shop. Staff was very friendly, skilled, and figured out what was wrong with my car right away. They went the extra mile to repair what they could at lowest cost to me as well. I really appreciated that they didn’t try to “get over” on me, but seemed like they genuinely wanted to help! 10/10 would recommend!Service: Auto engine diagnostic
