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March 2025 by kathy saylor
I rented one from Pensacola Airport and had no problems all would I would do it againđ„°
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October 2024 by Taylor Made Daydreams
starting off bad, got them with my expedia trip their pre check in link was horrible took forever to get to the end had to "take pics" multiple time, finally got through that and then the credit card part refused to work, so now I'll just skip it all, wish I'd read the reviews first I have super low expectations
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August 2024 by Anderson Batista
They always try to trick you! My reservation was for 240 dollars, when I went to collect it they forced me to accept it for 329 dollars and when it was time to deliver it they made a fraud! They only scanned the car an hour after delivery so they could charge an additional daily rate! I don't recommend it! Company is not serious
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January 2024 by David Williams
Pretty cool car rental place,
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December 2022 by Karina Ly
DO NOT rent a car from this facility. Spend a bit more and go somewhere else. I also donât recommend Thrifty car, they are the same company. I spent five hours on the phone trying for them to remove the insurance from my rental since I had already paid for the insurance through Travelocity. They told me that they cannot remove it and there is nothing they can do. They kept on telling me to call the original place that I got the vehicle from. I tried to get the original location phone number. At the end I had to go full Karen and they finally told me that there is no phone number for the original location that I got the vehicle from. They tried to give me the airport number, hertz phone number and a different airport phone number.Also their car was sealed stating that it was cleaned and it was not clean at all. There was trash from the prior people renting the vehicle. Worst experience!To top it all off the guy that was on the counter in the original location was extremely rude!! He threw my debit card saying we have to come back another day. We asked why and he finally told us that they needed a credit card not a debit card. I told him why didnât he just say that instead of throwing my card he then said does the credit card even have money to pay for the rental....!!!! OMG I had to just walk away and let my partner handle the situation.
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June 2022 by Jason Dean
Rented a Mid size SUV in PHX airport and prepaid the rental to get the discount. Why not. Returned the car early and was told they would not refund the unused balance since I prepaid. Had I NOT prepaid, I would have received a refund. That makes zero sense. I rent a lot of vehicles and just won't use Dollar again. Customer service lady I spoke with on the phone could not provide me this policy in writing or even tell me where I signed and agreed to such policy.
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November 2021 by Mathew Morrow
Please do not rent from here and if you decide to anyway don't pay ahead of time, I was quoted for $484 had an online option to pay half upfront to save $50 and upon returning the vehicle i was forced to still pay $484 after already paying $208.
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September 2021 by Felicia Patterson
I rented from this location over a year ago and was very satisfied. They even upgraded my vehicle free of charge. Thanks Dollar!!!
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April 2021 by Karina Linares
DO NOT rent a car from this facility. Spend a bit more and go somewhere else. I also donât recommend Thrifty car rental either they are the same company. I spent five hours on the phone trying for them to remove the insurance from my rental since I had already paid for the insurance through Travelocity, they told me that they cannot remove it and there is nothing they can do. They kept on telling me to call the original place the I got the vehicle and I tried so many times. At the end I had to go full Karen and they finally told me that there is no phone number for the original location that I got the vehicle from. They tried to give me the airport number, hertz phone number and a different airport phone number,Also their car was sealed stating that it was cleaned and it was not clean at all. There was trash from the prior people renting the vehicle. Worst expensive!!!!OOOh and the guy that was on the counter in the original location was extremely rude!! He threw my debit card saying that they only take credit cards so we have to come back another day. We asked why and he finally told us that they needed a credit card not a debit card. I told him why didnât he just say that instead of throwing my card he then said does the credit card even have money to pay for the rental....!!!! OMG I had to just walk away and let my partner handle the situation.
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June 2020 by Joyce Bryant
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June 2020 by Jenni Simmons
Got a great car to drive. Had great customer service. Will rent from them again if we need to.
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December 2019 by Dave Dant
Dollar Car rental is the worst. If you return your car early with a full tank of gas they CHARGE you an extra $25.00 per day that you didn't use the car!! They wanted to charge me MORE money to return the car early! What kind of company does this? Also, when you call you don't get anyone in the United States and they won't transfer you to anyone local. Do yourself a favor and rent from a real company.
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November 2019 by Rex âZiggyâ Dillman
First car had issues after leaving area, tried calling in and that was a total nightmare and absolutely no help took it back to where I rented it from and they were very helpful and exchange the car
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March 2019 by Aaron B.
What a joke!! I made a reservation at this place earlier in the week because I was traveling for the weekend. When I got there I was told I needed to have mail with me in order to rent the car!? Mind you I checked the policy online and called twice to make sure I'd have everything I needed to complete the rental. Apparently this franchise can add whatever they want to the policy that's already in place. Sounds like an excuse for discrimination to me. Besides who carries mail with them when they travel!?! A completely absurd place. Save yourself the trouble.
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February 2019 by Rex Dillman
First car had issues after leaving area, tried calling in and that was a total nightmare and absolutely no help took it back to where I rented it from and they were very helpful and exchange the car
