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November 2023 by Joe H.
I don't know whats going on but I've been trying to call lkq Southbend for three days now to see if they have a fuel tank for a 01 tahoe and all I get is the automated system at the end it tells me to check them out online then hangs up. I live over an hour away and can't offord to drive all that way to possibly not even get what I came to get. It would be nice if I could talk to a person on the phone. Quite the customer satisfaction.
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November 2023 by source one
This u pull it yard is absolutely too expensive.I'm understanding to costs and profit but WOW REALLY,. OVERPRICED OVERPRICED OVERPRICED. JUST GO BUY BRAND NEW PARTS BEFORE COMING HERE.That automatic Warranty add on to parts is a financial gain scam. Especially when you are not previously asked to opt in or out of the shake down.The clerk doesn't even inform you that removing the warranty will lower the parts price even after you complain that the price is unreasonable and over priced..
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October 2023 by Kyle Dodge
Lkq is way too expensive as a whole now. But this yard in particular will nickel and dime you to death by charging premium for every little piece.
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September 2023 by Stephan Buckingham
Very good parts and all kinds makes models to choose from
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June 2023 by Warren Stewart
I regularly drive 40 miles each way to go to this location, but never again. Yesterday I went there trying to find some wiper arms that would work on an unusual car I'm building. After 2 hours of scrounging around the yard I found 4 that might have worked. The prices posted on LKQ's website was $8.53 a piece, but the girl at the counter tried to charge me $58.00 for the four. I told her that can't be right, but she just shrugged and threw the wiper arms in the return bin. Good luck getting ONE DOLLAR of scrap value out of that 1 pound of steel, and thanks for wasting my time and gas money.
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June 2023 by Jim Rockford
Had a great experience at this location. The cashiers are all very personable and helpful, the parts were easy to find, the yard was organized nicely. Parts are priced at a reasonable amount too. I had no problems here at all. Also make sure you let the cashiers know if you do not want the guarantee on the parts if you do not want to be charged extra, they will stamp "as-is" on the receipt and they will be non returnable if you do. For body panels and other little plastic parts this is fine. I would use the guarantee though if you are buying electrical parts or wires or engine parts just in case. A lot of these cars in the yard have been sitting 5-10 years before being scrapped.
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June 2023 by Claudio Escobar
1 star is too high! Yard itself is decent but the girl at the front desk is very unprofessional. Talking bad about other customers in front of us! Should drop the attitude as well. Not friendly at all!
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April 2023 by Adrienne Robinson
I just called to try and sell my old car, Sally, the customer service individual answered the phone. All I wanted was a quote to sell and she wants my whole life story prior to giving a quote. When I asked her why was my address necessary for a quote, she started to mention distance and pick up pricing. Um, ma”am I just want a quote to sell nothing else. She sighed and went straight to ask me for the VIN number. I decided to end the call. Since when did getting a quote for a car to sell required logging my address? Yeah bye!
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January 2023 by Cameron Robbins
Yard is great! Nice vehicle selection. Does get muddy frequently, so bring boots. Staff is nice and understanding. Only thing that I can't stand are the prices. All lKQ locations, not just this one. Unnecessary warranty and core fees. Lots of parts you can get for cheaper now brand new and have shipped to the house. And core fees like $8 for a Tailgate. I just spent $70 on a Tailgate and you want to charge another $8 on top or tell your customers to spend more gas come back with a Tailgate that you're about to sell to someone for $70. I guess the main thing please tell us the full listed price including fees and everything. Stop putting in hidden prices.
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December 2022 by Roberto C. Santos
Employees are very customer oriented. Yard is very organized and found most vehicles in their assigned lots. Found a dog house for my van but was not sure if it would fit. Prices are a little high but at least theu told me to keep receipt and have 90 days to return. wow! I love this place :)
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December 2022 by Lucia Bianchi
Pay very close attention to how you are rang up. You must SPECIFICALLY SAY NO WARRANTY, or they will take you to the cleaners! Some parts a warranty makes sense, but other parts it is grossly unnecessary, like plastic trim pieces etc. Do your homework, don't leave anything of value unattended. Bring a friend, and do not stay long, and always watch who is lurking around you.
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November 2022 by Rina
Got a headlight and the assembly bracket and mirror - all parts purchased cost MORE THAN NEW PARTS ONLINE! and they added warranty for each part without even asking. 1st time buying there and do not plan on going back-
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October 2022 by Mark Rinks
Read a few reviews offering complaints about staff etc. I found the staff to be extremely friendly, informative and helpful beyond expectations during my visit to their salvage yard. Thanks!
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October 2022 by Drake Hostetler
My review is not toward this specific LKQ, but to ALL OF THEM! why do some of them keep their cars on the lot for 60-90 days. Others only 30 days? Why can’t I call the yard and ask if the car I need is still on lot when it was on the website the day before and not now? “Yards don’t take incoming calls” d*** as can be. Do not try to call them for anything cause all you’ll get it the runaround.
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October 2022 by Chris Frickson
Great place people are nice and will help find stuff for you
