-
March 2025 by Laynie Nedderman
I wish I could give this place a 0 star. Me and my boyfriend went in there tonight to get some supplies for our reptiles. While we were in there we stopped by to see the reptiles as we usually do in any pet store just to check them out. While we were looking we looked at their leopard geckos and crested geckos as we own both of our own. They were both in severely high temperatures. Crested geckos don’t need heat really but this poor thing was in a tank that was peaking temperatures over 90°F which is deadly to these animals, mind you he was all the way at the front on the glass trying to cool down. The leopard gecko was in a 100°F enclosure with no cold side or anything. When the girl was confronted she got really defensive and said that they were fine yada, yada.When she walked away she was talking to her other co worker probably talking about what happened like we were the ones at fault. I am very serious when it comes to animals and it’s just so sad and heart breaking that they could give a shit less about them because all they are is just money to these companies. I’ll be filing a complaint in the morning and hope that something will change even though that’s a very far stretch….. Also Pet supplies plus don’t respond saying you care for them because we all know that’s a bunch of bs!
-
March 2025 by Erin Meisterheim
They are so kind here and helpful. I really do like it here. The atmosphere is really kind and caring as well. I would definitely recommend this place to go to for your animals for a little treat or whatever you want or need
-
March 2025 by Denny Farkas
I like the dog wash
-
February 2025 by Gary S
Nice little store kept very clean and the prices ain't bad
-
February 2025 by Alyssa
i don’t know if this is just me, but i am very dissatisfied with the state of the animals that are on this store. these beauties just do not seem well taken care of, it could be the lack of love but i hope they receive better care. not to mention, almost half of their fish tanks were very cloudy and their ferrets didn’t seem to have very many toys or huts to hide. there was one house that is fit for a guinea pig, ferrets like to burrow themselves and their enclosure was not fit for that.
-
February 2025 by Cristina L.
Our two dogs were groomed at the South Bend location for the first time a couple of weeks ago. Abby was their groomer, and she was wonderful. Our Bernedoodle didn’t have a very good experience at a groomer in the past and was nervous. Abby was very reassuring when we mentioned our concerns. When we picked our dogs up, they were both very well groomed and very happy. Our Bernedoodle was so calm and happy. He loved Abby! The salon was clean and quiet. We will definitely take our dogs back to this location!
-
February 2025 by Shannan
Very nice employees and so grateful for the help provided in finding my newest fur baby Bama boy, 1st rescue dog and he is the best boy so loving ❤️ full blooded boxer, got him all hooked up with everything he could want plus some extras 😆 🤣 thank you again!
-
January 2025 by stephanie payne
My daughter frequently takes her dog to be groomed by Sam. She always does an amazing job, trims her the way she likes and is done in a timely manner. Christmas eve, Emma seemed to overbook and Sam was not the one grooming the dog that day. After the dog being there 1 hour, they called to see what they were to be doing that day. After another 2 1/2 hours, the dog was ready to be picked up. Her cut was completely wrong, was she bathed? Didn't seem so, not smelling like normal, nails were not trimmed. The dog after arriving home was so completely stressed out after being kenneled for so long. She never acts as such after a grooming appointment. A call was made today to the manager, Barb. Barb was so rude, did not try to make anything right, gave excuses and no apologies, only said she would refund the money paid, and not to return again. This is the reason for a 1 star review today after having so many wonderful experiences in the past year or more.
-
January 2025 by Susan Ward
We can always count on this place for our pet needs.
-
January 2025 by George S
Nice inventory, well trained staff, a positive experience.
-
January 2025 by Brooke Badics
Very friendly knowledgeable staff. Always has what I need.
-
January 2025 by Carolyn Rozmarynowski
The staff was friendly and helpful, and checkout was very fast. We came here for dog food that we cannot find at any other store locally. We normally buy it from chewy but it was not going to arrive in time. Pet Supplis had or on stock, and it was cheaper than buying online. Though it's a 20-minute drive from our house, we will definitely be back again!
-
January 2025 by Nicholas Anastos
Super courteous and friendly staff!
-
December 2024 by Anna Lott
I wish I could recommend going here but I had a terrible experience. I have been getting my Golden Retriever groomed here for several years and this is my only bad experience which is why I'm still okay leaving 1 star.
I had a scheduled appointment for a full grooming at 12:30 pm and my dog wasn't finished until almost 7 pm. 😡 Throughout the day there was a severe lack of communication and I never knew what was going on or taking so long. Around 3 pm I reached out and was told he would be done by 5, so I went in at 5 and the girl working the desk simply said "oh we haven't started his haircut yet." When I asked why, she said they "got super busy" and "everyone decided to walk-in today." I still don't know why they were prioritizing walk-ins over my SCHEDULED appointment and they never gave me an explanation for that.
All in all, my whole day was ruined by trying to get to and from errands while trying to figure out how long my dog was going to be there. And on top of it all when I got him home he hadn't been out to go to the bathroom and was very thirsty.
The only good thing I can say is that they did give him the cut and clean that I asked for.
After many good experiences this is my last time here and I will be finding another groomer for my business. Such bad customer service, do better!
-
December 2024 by Marc Riedel
Very helpful employees.
