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March 2024 by Robin Haney
Ordered a burger, cheese fries, and a cup of chili. The burger came plain even though I requested BBQ sauce on it, the burger was also not cooked properly and was falling apart, fries came out cold with cheese on the side, even though I ordered cheese fries and the picture shows cheese on the fries. Chili was watery and came with a shake spoon to eat it? Weird. Steak ‘n Shake used to be good, never again.
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March 2024 by Marie Mason
Well manners
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March 2024 by mike holland
This is the first time I have ever been disappointed going To a Steak and Shake! Totally self service. You HAVE to order on a machine, you have to fix your own drink, condiments are pre packaged in “tiny” little packages. There were people sleeping in the booths. Just awful.
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March 2024 by Retha Owens
Just had Food poisoning Be aware!
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March 2024 by Lawson's Drywall Service
Great prices and good food.
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February 2024 by travis kleindl
2 years ago place was good. Now i won't return. Poor
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February 2024 by Kenny Cramer
For a place that prides itself in steakburgers (and milkshakes) you would think the burgers would come out hot. Nope. My dad got a steakburger and it was cold as well as greasy. Also, the fries were cold as well. Almost like they were just taken out of the freezer early in the morning and left to thaw out. Also, why would someone tip a machine taking orders?I got the chilli 5-way and parts of it were either lukewarm or boiling lava hot with no in between. It was like it was put in the microwave. If that was the case, which I'm 99% sure that it is, that was (and is) disgusting but not surprising. Because of this, I am not coming back and if I do, it is because I have 20+ minutes to wait around for a milkshake.
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February 2024 by Tom Stimes
All orders are done on a kiosk and the kiosk still asks for a tip. Very poor business
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February 2024 by Dave Dellamaggiore
Totally got my order wrong two times, then served it warm, not hot... will never return here
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January 2024 by Bruce Reith
The food was fairly solid and I guess that is the most important. I was a little put off by the kiosk and no table service. I was very put off being expected to tip the kiosk.
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January 2024 by Greg Baboukis
Ownership replaced all of the waiters and cashiers with two malfunctioning self-service kiosks.
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December 2023 by Nathan Walz
Terrible service. Whoever is "managing" this place need to rethink their career choices.
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December 2023 by Jeremiah Chism
Steak and shake has changed a lot over the years.We placed the order on a kiosk. The food did get delivered. But drinks, napkins - we did ourselves. And then we bussed our own table.It's fine but it's not like it used to be.
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November 2023 by Mark Schurr
Up to typical standards but no napkins in my drive thru order so be sure to check your
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November 2023 by Andy Nelson
I hadn't been to a Steak 'n Shake in a few years. They were closing stores all around our area. While traveling we decided to have a familiar favorite. What we got was a shadow of what it used to be. You order on a tablet, you get your own drink, use plastic forks to eat out of a paper covered basket, clear your own table, and for all that work they didn't do for you the computer asks for a tip. They don't even have the peppers or seasoning on the table anymore. It's like a Steak n' Shake themed restaurant. It's definitely NOT what we once knew.
