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March 2024 by Bobogto 540i
I bought Continental Viking tires because of the rebate. At $400-$500 for a set after the rebate they seemed like a bargain. Otherwise, I would have bought the Blizzaks. So 2 months later- no rebate. Tire Rack contacted me after my 1st bad review, they lied and said everything has been sorted, I've yet to see any rebate. I tried contacting them again- no response. Continental rebate told me a "manager" will contact me within 2 weeks. 4 Weeks have passed... no contact whatsoever. My 1st review was removed from Tire Rack. So be careful about rebates from CONTINENTAL and Tire Rack. It's basically a scam. I've had rebates from Hankook and Michelin before. Never had a problem from them. But Continental- avoid. And I'm assuming Tire Rack is getting something from Continental, because they were very quick to respond after my 1st review and delete it from their site and tried to convince me how good of a company Continental is.Tire rack has gone down the usual corporate, cartel path after it was bought by Discount tire. It still amazes me how these companies are being let to become a monopoly and no one bats and eye. Basically the 2 biggest tire companies are owned by the same people. I'm sure that creates a huge competition between the two and any other small company has no issues competing with them.I know it's not necessarily Tireracks fault but they are the ones that sold me the tires and they are the one that were trying to convince me how good of a company Continental is and quick to point out the rebate.And this is a bad review for Tire Rack and Discount tire. Same company, so...2/8/2024- After my reviews I got contacted again by Tire Rack and I was told for sure rebate was approved all I have to do is wait 8-12 weeks... On top of the 2 months that have lapsed already. Either way I got nothing else to lose, I guess. Will update in 3 months.Revised week before 3/5 I finally got the rebate cards. I would change the review to 5 star since Tire Rack were actually great at the end of the day resolving the issue, but this still should not have been such a fiasco and I will leave the actual review. All and all 4 months and I did get the actual rebate cards.
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March 2024 by Dale Kusmiez
Full set of tires in 45 minutes!
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March 2024 by Brian gray
Service is amazing.
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March 2024 by chris dowty
Website is not easy to use for customers. Theres no filter options when searching, then after 5 tires it has you click show more. Show the list and give an option on how to filter the results for the customers best interest. After 2 times of clicking show more, just to be shown 5 more tires. I was done and lost interest. I was looking for a decent tire and didn't want to deal with a salesman. Won't be dealing with the website either. Too much hassle for a tire.
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February 2024 by Thomas Betty
Tires are their biz!
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February 2024 by Alonso Rey
Amazing costumer service plus a very wide variety of products to fit all budgets. The road hazard insurance is a great addition to their tire service.Always conscious of time management, appointments are available over the phone.
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February 2024 by Nancy
We have ordered from Tire Rack so many times. The website was not working when I placed my last order and a rep ordered my tires on the phone. Tires came in perfect condition as usual. I rather buy my own car parts and br in control of my vehicle and places like Tire Rack help me do that. Great prices for expensive high performance tires!!
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February 2024 by Chy Chy
This is an amazing place with amazing tires and rims more than you could even think or imagine. All of the staff that I came in contact with were high in professional people and they were helpful. The staff that worked back in the warehouse were wonderful.
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February 2024 by J B
I didn't go to the headquarters and actually went to the tire rack store. As always, the service was great. The interaction with the people working there was good. I'd say actually above average. Everyone working there seem to be enjoying their job. The folks that were at the counter when you first walk in actually had experience doing the work so that helped out a lot. If you're in the South bend area and you're looking for quality tires and a good job, I say go to tire rack and stay away from the cut rate. Low cost discount places. You'll never be disappointed with tire rack in my opinion. They've always done me good and with only one exception where the dealer actually matched the prices from tire rack. I bought tires from tire rack exclusively for over 20 years.
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February 2024 by Evan C.
I am extremely disappointed with my recent tire purchase from Tire Rack. I have ordered a couple sets of tires from them in the last 2 years. 4 months ago I purchased Bridgestone Dueler H/P tires for my 2013 Cayenne. I have driven less than 4,000 miles on them and the rears are already at the wear bars. This is unacceptable and customer service did nothing to help. The tires I had previously on this car lasted 70,000 miles! My 911 that is only driven hard and is known for rear tire wear gets at least 10,000 miles out of the rears. I want to return these tires and forget I ever purchased them.
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January 2024 by Gordon F.
I have spent over $12,000 over the years on tires from Tire Rack. Adam from their customer service is especially snappy. He was unable to help me with a relatively easy problem, and proceeded to abruptly end our phone call when all I wanted was more information on other winter tire options. I would recommend one of their many competitors, whose growth depends on good customers service. As for Tire Rack, they spend more on advertising than training their staff. Look elsewhere for your tire needs.
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January 2024 by Guntis B
Tire Rack is great in all aspects.But myy installer (Discount Tire on ************** ************, ** is trying to rip people off. A customer and I were talking while waiting for our cars to be finished, he looked at his Road hazard paperwork and realized the mileage recorded was less than actual. So I looked at mine and mine was over ****** miles off. The guy at the counter just said a mistake had been made. Possibly once but twice????? The installation occured 1/13/24
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January 2024 by Doug H
My tires arrived at Discount Tire just after lunch 2 days after ordered. They were installed on my car late that afternoon.
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January 2024 by John B
Tires were delivered on time , unfortunately the tire shop couldnt install on my corvette.
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January 2024 by Leo L
The site makes it easy to find the right tire for my car and quick delivery!
