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December 2023 by Nicole Happel
Do not take your boat here! We purchased our boat from here, so we felt comfortable with them. The first year we stored our boat with them and it was supposed to be inside, climate controlled. Somehow, there was enough water build up in our wake tower that it managed to freeze and bust open. They took no liability. That was a freak thing...so we thought. The next year we didn't store with them, but when we brought it back to get summerized, they failed to hook up some of the leads to the battery. This year, we got it winterized and wrapped and again, are not going to store with them. My husband made arrangements to come pick it up to take to our storage facility and drove an hour, one way, only to find out that they left our boat locked behind gates when they were told we would be coming after hours and they have a temporary place for boats being dropped off and picked up. Again, no accountability - just a shoulder shrug I'm sorry. Places in Angola cost more, but you really do get what you pay for and in this case - nothing but incompetence.
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November 2023 by richard lavanture
Great Bennington dealer. Service is usually easy to get in.
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October 2023 by Kevin LaPenna
This business is the best! I can't say enough good things about Chip! I love my Regal 2800. Thanks guys!
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October 2023 by Thomas Conley
Great food and good atmosphere. Staff were friendly and attentive. The frozen swamp drinks are awesome. Get them mixed half and half. Haven't had anything bad yet.
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August 2023 by Isaac Larson
I pre-ordered and purchased a Sea-Doo from Main Channel starting in November of last year. The experience was good, not great. I'm certainly not a big customer, but I did receive service even though I was only buying a GTI SE 130.Ordering process was pretty simple, I just told them what I wanted with it over the phone, confirmed via email. A few items were left off due to potential shortage issues. One thing I didn't really notice until after I signed the paperwork (wasn't explained) was that there were some nominal installation charges for a few accessories. I understand that, but would have appreciated the heads up.I was told that the machine would arrive any time between January and April; I was expecting April, and it actually arrived in January (there was free storage until I was ready to pick it up, so no big deal).When picking up the machine, Troy did go over all the functions with me. Certainly helpful, if not a bit premature. However, after the first time the machine was fired up and my ~13 month old son started crying, I wish we didn't fire it up any more as it was a bit scary for him. Plus, I understand it can be ran a few seconds out of water, but I don't like running it out of water, especially without the flush port hooked up. Anyway, no other issues there and ski runs perfectly fine.I had one little issue with the iBR module over the 4th of July weekend, and I took it in for them to look at. They took care of it same day (well, I dropped it Sunday and picked it up Monday). I just wish there was a little more information about what the fix was, and that the trailer lock had been reinstalled as I had to pickup after hours.Overall, a good experience, but having that extra communication I think would make it a great experience. Location is great, the showroom is fun.
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July 2023 by Nate
First off, I want to say I will only work with Troy Webb for any and all watercraft purchases. He knows the products and was very helpful with getting my Regal figured out after purchase. A few things arose but they were quickly resolved. Jason even went out of his way to make the boat deal finish. Thank you to the Main Channel crew for your excellence in marine sales and customer service. If you are thinking about purchasing please don’t hesitate to reach out to them. You won’t be disappointed!
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July 2023 by Bre Fickle
We rented 3 boats for my mothers 60th birthday & it was an amazing day! It was a smooth process and the staff were awesome. Will definitely book again!
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July 2023 by Kristina Marie
While leaving the channel, we struck a rock (the lake is LOW). Our boat had no propulsion. We rang Main Channel Marina and they were there to tow us within 15 minutes. They were able to diagnose and fix our boat in 30 minutes!!!!! Between the time stranded and then back on the water, was just under an hour. Words can't express how appreciative we are! THANK YOU!
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June 2023 by Josh Hammer
Purchased brand new boat from them end of last year, spent this past Friday on the lake trying to navigate the lake and find the Main Channel docks to refuel- did not find it and dock until granted 4:52, but they are open til 5pm. All the outside doors were locked, we went around the front of the store by 4:55 and asked for assistance since we were extremely low on fuel and afraid we wouldn’t make it back to our house on the other side of the lake. The man immediately said we are closed, and I mentioned it was still before 5, and he said “not according to my watch, we’ve been open since 8am, you could’ve come sooner” and ushered me out of the store and locked the door.I get it- it was close to 5pm, on a holiday weekend. However spending a ton of money by ordering a boat through them, and considering the situation we were in, we had hoped for a bit of compassion. Did not get it here. Luckily we found Griffiths that had someone come out, refuel the boat for us, and was so helpful and engaging.
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June 2023 by Carol K
Always pleasant to work with. Great place to rent a boat.
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May 2023 by Mark Hahn
AWESOME Experience. First time making such a purchase in another state. Bought a used Bennington pontoon with new trailer. Salesman was Chip and it couldn’t have run any smoother. Never saw anything in person until I picked it up. I was nervous of course at first but as it went on I felt more comfortable thanks to Chip. Everything was just as described and as photos depicted. When it came time to pick up the boat, everything was waiting and ready to go. If you see something new or used from Main Channel Marina, trust them.
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February 2023 by Jason Knepp
Jeff, Scott and the Main Channel team did a great job. I had a lesser known named "marina" attempt to "fix" our boat last fall. Find out this spring they didn't fix it. Main channel squeezed me in, trouble shot our boat, fixed a couple things that were all leading to the poor running, and fixed it! Reasonable pricing too! Highly recommend them for repairs or sales!
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February 2023 by Leslie Krock
We rented a pontoon from here and had a great time! The pontoon was very nice and we had no problems with it, would rent one again.
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February 2023 by Lisa Morley
Planned a trip early in May to visit Lake Wawasee in August and Carrie was so helpful. 5+ star customer service.
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February 2023 by Lee Morton
Excellent service from Chip! Thanks!
