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January 2024 by Luke
Worst customer service I have ever experienced; and that’s saying a lot. I wish I would’ve gotten the name of the girl that “helped” me because I would definitely be reporting her. She was one of the rudest people I have ever met in my life and worst customer service representative I’ve ever met in my life. She was so disrespectful that I literally left the store and just called customer support and had them help me instead even though I had to wait on hold. Never going there again and actually thinking of cancelling my service with them as well. I would rate them zero stars if I could.
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October 2023 by Kimberly Coy
No body wanted to talk to me and I had to wait to get someone on the phone. They never did come back so I hung up. I never did get to talk to anyone about my problem.
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May 2023 by Micah Isnogle
Went to get a phone set up and got phenomenal help from Tevin. Great service.
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June 2022 by Gloria chupp
Kaitlyn has absolutely amazing customer service. She goes out of her way to make sure a customer is happy.
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February 2022 by Rebecca Brown
Jason was super friendly, they had what I needed and I was in and out in minutes.
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January 2022 by Chelsea Nyce
Kaitlyn was awesome! She makes the process simple and easy. Would recommend her every time!
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January 2022 by Haley Lockwood
Jason was a great help in getting new phones today and transferring my fiancé onto our phone plan. I would definitely come back for any future phone needs!
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December 2021 by Heather Allen
Kaitlyn was thorough with us while setting up our new phones. She was professional and covered ever detail from the technical side of the process to the cleansing of our screens and picking out the perfect cases that will protect our phones best. Thank you for such an amazing customer service experience.
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December 2021 by Heather Stoppenhagen
Kaitlyn was thorough with us while setting up our new phones. She was professional and covered ever detail from the technical side of the process to the cleansing of our screens and picking out the perfect cases that will protect our phones best. Thank you for such an amazing customer service experience.
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November 2021 by Erin Siefert
Jason rocks. Makes it easy to get what u need done! Thanks Jason!
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October 2021 by Connie Beer
Jason helped me today and was totally awesome in every way! He was very informative, quick and gave me great advice in making decisions!!It means alot to a good Verizon store close.
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October 2021 by Amanda Palmer
The staff was very friendly and helpful! I was having some issues with my phone but they kept trying until the issue was resolved. 10/10
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September 2021 by Cindy Bates
Kaitlyn goes above and beyond with every customer, making sure their phone is ready to go and that they know how to use it
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July 2021 by Jennifer Schiffli
Kaitlyn at the the Syracuse store is our favorite agent. She is so patient, kind, and thorough. She makes the experience so easy. Verizon should reward her with a raise.
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July 2021 by Donald Barley
Jason was a great employee. He went beyond what he had to do to help me.thankful for his help.
