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March 2024 by Steve Wilhelm
Not even sure where to start. This is possibly the most poorly ran appliance store in town. Bought a fridge and had it delivered, 5-6 dents in the front. Call to resolve issue and management says sorry it was open box as-is which was never discussed and not disclosed on the invoice. I was told this was sold at half price (It was only $50 less than Best Buy). No help from anyone resolving issues. Avoid this place and shop Ace if you want good honest people. Customer service is non existent here.
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March 2024 by Cory Deschamp
Edit: I did finally get my rebate and the managers at the store went to bat for me to get the rebate promised. I bought an entire household of appliances and was promised a rebate for a promotion in November. I have since then been trying to get my rebate.
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February 2024 by Pam Christine
They were very nice and helpful!!!!
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February 2024 by Beth Lappin
Very good experience from start to finish. After having no luck getting a stove locally, we ended up driving out of town and found a great deal here on a quality stove. Everyone was honest and helpful. There was a slight mishap when loading the stove, but we had OUTSTANDING customer service and they made it right. We are extremely happy with our purchase. Great store, great prices, great staff, and great customer service!
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February 2024 by dennis joseph
Bought my stove in here a few years ago and had a good experience then. Stopped a few days ago to browse for a laundry center. Didn’t find what I was looking for within my budget but I wanted to give a shout out to Allen A. for showing me around and being honest and helpful
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February 2024 by Angel Wineinger
The associates in store were fantastic. They went above and beyond to fix our problem. However, their company customer service leaves a lot to be desired.
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February 2024 by Deanna Morecraft
Very nice and helpful staff!! Delivery gentleman were excellent!! This is my second appliance purchase. Very satisfied ?
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February 2024 by William Gresham
Outstanding experience from start to finish. Store guy Tyler King was very helpful in educating us on why different models of washer/dryers was better for our situation. Delivery was extremely fast. Expected two weeks even with New years making me skeptical, but got a call early this week to be delivered on a Saturday and those guys were super nice and helpful in getting the item out of the box and placed where I wanted them.
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February 2024 by Deb K Kat
Told Sherri what I was looking for and she found it at a great price too! Delivery personal were on time and courteous! I will decibel be shopping at Appliance Factory in the future!!!
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February 2024 by Patty Galeener
The sales associates are knowledgeable. We have made several purchases here and highly recommend them.
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February 2024 by Veronica Howard
Scott and Tyler were very helpful to my husband and I. They were knowledgeable and helped us find a mattress that would fit both of our needs. They were not pushing at all, they gave us time to talk to each other and try out some other mattresses alone, we did not feel rushed at all! We did a lot of research on other mattresses before we came, went to other stores and they were more than willing to price match, even do better than the other stores offered. I would highly recommend this place to anyone.
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January 2024 by Stephen P.
So my grandmother went here an purchased a new washer, dryer, dishwasher an refrigerator on January 12th 4,200$! We had delivery scheduled for washer dryer an dishwasher last Tuesday Jan 23rd we waited around all day nothing came, so we finally call and we are told I don't know why it says today because we only Deliver to Sullivan on Wednesdays. So the next day delivery shows up WITHOUT THE DISHWASHER! So I call the gentlemen tells me it's been scanned out and on the truck, I said well your people are literally here an they don't have it! He goes to look in the back they didn't load it on the truck! He tells me someone will bring it down and they did. Now fast forward to a week later when the refrigerator is suppose to be delivered, we expect it today Wednesday cause that's the day they deliver to our area. NOTHING COMES! So I call and yes at this point I'm very angry, 3 HUGE mistakes in 7 days! I inform the manager of the issue, and he keeps trying to cut me off! I tell him I'm talking do not interrupt me, HE HANGS UP ON ME! So I call back instantly! Get him back on the phone, all he does is blame his sales people for all off the issues, then informs me THAT THEY DO NOT EVEN HAVE THE REFRIGERATOR! Tells me he can refund the delivery fee, of which is only 35$ I tell him that's not good enough. He tells me the refrigerator is suppose to be here Friday the February 2nd, an then informs me it won't be delivered till the Following Wednesday! I said Umm No the other fridge has already been moved to the garage! He tells me that's my option. Nothing resolved nothing taken care of! Not really even an apology! Worst customer service I have ever had. Update as of February 2nd the refrigerator still is not in the store! We are now being told that it won't even be to there Hub till Feb 15th so over a month since she ordered it! She then told them to cancel the order a she wants a refund! They have tried to give her the run around, and say they have to see if it's at there Cincinnati hub or not, even though 10min before this call they told us it wouldn't be till February 15th. After I made another call, they finally decided to give her a refund! SAVE YOURSELF THE HASSLE AND HEADACHE AVOID THIS PLACE AT ALL COST!!!' THEY ARE LITERALLY A JOKE, and the MANAGER, takes no responsibility for anything blames it all on someone else! And when I said your the manager it falls on your lap he told me disagrees!
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December 2023 by Elizabeth Clark
Everyone I interacted with was so awesome. Shoutout to Tyler King! He's a rockstar! He was my salesman. Pretty sure I saved something like $900 or so on my washer and dryer. The delivery guys were also super quick, yet very careful.
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November 2023 by Michael Wollowski
The staff was very helpful and knowledgeable. Delivery was seamless. They carry high quality items at good prices. Highly recommend.
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November 2023 by Amanda Singletary
I purchased a GE Washer and Dryer set from appliance factory. The same set was at the local Lowe’s for $300 more. Not only was I satisfied with the price, the installers were expedient and extremely professional. They arrived on time and completed the job as promised! Thanks appliance factory!
