First Financial Bank receives praise for its helpful mortgage and account opening services. Staff are described as a great help, phenomenal, and professional, making processes like buying a first home or opening a new account a complete walk in the park. They are noted for always answering calls and messages and being there day or night. However, the drive-through service is criticized, with reports of it always being a 30 minute ordeal, potentially due to limited tellers. Customers indicate they will use the bank for all their banking and loan needs.
I brought my blind friend in here. The young man that helped her was very helpful, capable, patient, friendly and polite.
April 2025
Sean who does the mortgages was a great help in buying a house. He always answered our calls and text messages, he always got the information he needed. Day or night he was there for us and helped us understand the process of buying our first home. Thank you Sean for all you did for us.
-Nathan and Kayla
March 2024
Professional and all that, but avoid the drive through. It's ALWAYS a 30 minute ordeal just tk deposit some cash into my bank account, it's insane. I swear they only have like 1 teller working the window because this isn't right.
