Indiana State University FCU is highly regarded for its exceptional customer service and friendly staff. Long-time customers praise the attentive and quick problem-solving abilities of the team, often highlighting the personal touch in communication, such as having a real person answer the phone. New customers appreciate the seamless transition and the welcoming atmosphere, with many expressing gratitude for the efficient account setup process. Although the credit union is not open on weekends, many banking needs can be managed through their user-friendly app or website. Overall, ISU FCU is seen as a place that values its customers, treating them like family and earning strong recommendations from its members.
Had a wonderful experience dealing with them on such short notice in borrowing money for a car! Thanks so much!
October 2024
I haven't had any major issues but I would recommend that early direct deposit is offered if that is a possibility.
July 2023
I have been banking with ISU FCU for 15 years. The staff are always friendly and kind. I have never had any issues with my banking needs and the customer service is always top-notch. I recommend ISU FCU to all I know. Thank you for treating your customers like family!
