JCPenney is a large apparel and home furnishing retailer offering a wide range of national and private brands for kids, men, and women, including footwear, jewelry, and accessories. The store also features a beauty concept with skincare and makeup from various brands. Reviews note that the salespeople and staff are very friendly, helpful, and feel like family. However, significant and persistent issues are reported regarding the store's condition. The air conditioning barely works, making the store very warm, stuffy, and sticky, a problem that has apparently existed for a very long time. An industrial fan is used at the checkout to keep cool. Additionally, the public restrooms were described as filthy. There are concerns about merchandise security, with reports of people easily walking out with unpaid items without being stopped. The selection in some departments, like small child and baby apparel, is noted as dwindling. Reviews express strong concern for the associates' working conditions and urge the company to better care for its workers and address the store's maintenance problems.
I love having my hair done by Roy at the salon, and I rarely leave the store without a trip thru women's clothing which usually results in a purchase.
January 2025
I went shopping today for some makeup, and Delilah was very helpful and patient! Answered all my questions and helped me find just what I needed! Her positivity and helpfulness was very appreciated 😊
December 2024
Good place and good people although slow on counter takes time.
