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July 2023 by Amber Hiatt
I went to Pearle Vision over a month ago for a contact appointment. I got my right eye box but of course I had to call and find don't what was going on and then they tell me my left box was on back order. Call today and it's still on back order. There is absolutely no communication I wouldn't have known anything if I wouldn't have called them. On top of that when I was getting checked out one of the floor workers looks at my paper and says wow your pretty blind. Very rude and unprofessional in my opinion. I guess I'll figure away to get my own contacts. I will not be back.
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June 2023 by Tyler White
They were rude, it wasn't to bad when it was eye mart 2 years ago, but this new company (Pearle) doesn't seem to keep staff around and for good reason it's always empty because they ran off there customers. Sad really I remember when that place was packed and they were professional!
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February 2023 by Joseph Butcher
I went in to the office on November 18th 2022. The service was good and the Dr. was great. I only give the 1 star because it is now 7 weeks later and I still do not have my glasses. They told me 2-3 weeks when I paid them in full for the glasses. The frustrating part is I have called each week for the past 3 weeks and each time I was told they would call the lab and call me back. Well, I have never received a call back. So here I am, out the time, out the money and still no idea when I will receive a call back, or an update, and still no glasses. Not a good way to treat the customer.
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January 2023 by Doug Starkey
Been waiting over a month on my glassesNo need to call. They won't answer the phone or return a message.
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January 2023 by Kimberly Stuck
Appt at 9:00am…at 8:55am employee holds her hands up while sitting at the desk mouthing the words “we open at 9:00” while I’m standing at the door outside , it’s freezing and pouring down rain. Exceptionally poor customer service. I will NEVER be back!
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December 2022 by Miguel S
Best place in town and best management I've seen in a while will definitely recommend to my peers
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December 2022 by Scott Howe
Wonderful friendly service, I give them a A++++
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December 2022 by Craig Harlan
Great staff and service…highly recommend
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December 2022 by Kerri Cooper
The staff was great and very knowledgeable!!!
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December 2022 by Garrett Johnson
Great service and management.
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December 2022 by Jason Wetzel
I only leave reviews for superior service or terrible service, guess which category this falls under. I have NEVER experienced such poor customer service at a retail change prior to this experience. I would recommend you not waste your time, money, or patience with Pearl Vision of Terre Haute.
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December 2022 by Carolyn Streeter
Used to like gonna there.but the guy named Keith I went in there last yr for eye exam couldn't get it had already been there once.they we're gonna charge me $79.00 said I didn't have it.he puts in his report I refused treatment which I didn't I just didn't have the money.went back this yr the place was so emptied.i won't go back wasn't treated well & when I went to order I wanted tented lens that will be $178.00.excusr me but I do have insurance she says they won't pay that so callI called my insurance place and they said all they had to done was send it in they would have paid for it so I won't be going back next year
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December 2022 by Johnathan Rogers
Friendly and helpful! Good environment and glad they were able to help me when others turned me down
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December 2022 by Faith McKenney
Wonderful doctor and staff! Super friendly. I was happy to see the doctor was the same and I received the same great service.
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December 2022 by robin Walsh
Fast friendly and did not try to up sale. Very clean facility.