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October 2025 by Joseph Williford
Garbage. Spent $82 on YouTube TV and the internet dropped it 5x during a Colts game (which is the reason I got it) It routinely goes out once a month completely. It shows your location as Terre Haute when in Thorntown which messes up your home location in YouTube TV
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March 2025 by Chris B
Maybe I’m missing something on Frontier Fiber but I had AT&T Air and had very slow speeds and finally got Frontier Fiber 1 Gig. I tested them both on an unbiased speed test and Frontier was 10x faster. Mark installed everything and was fantastic and I felt safe letting him into our home. Maybe these 1 star reviews didn’t have the new fiber from Frontier?
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February 2025 by Caleb Cosby
Atrocious service. Please do not subscribe to this internet provider. Consistent internet outages, terrible upcharge policies, and they will up your rates without notification. Fee you 30 dollars if your card declines and lead you into a false sense of security by making you think the payment went through. I had a bill that was $74.99 and it jumped to $188 in a couple days with zero notification. The internet is terrible and the service and policies are worse.
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February 2025 by Nathan Bush
If you like unreliable service, long outages, and poor customer service this is the company for you! I had their fiber service for about a year and there were 10 outages! All but one was in days not hours. The final straw was when they told my wife they couldn't get anyone out for a week! Also, after running countless speed tests the speeds are nowhere near what they advertise and what you think you are paying for!
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January 2025 by Colleen Hart
Absolutely HORRIBLE!! Service is constantly down, have to wait days, sometimes more than a week to get outages restored, terrible customer service. Supposedly credited me for outages and Ithe credits never posted on my bills, so they LIED REPEATEDLY. LOTS of promises and NO delivery! If I could rate them a zero, I would. Avoid at all cost!!
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August 2024 by Kim Gehbauer
Your driver was going down Ronald Regan parkway swerving with 2 flat tires and a broken side mirror!!!! I can't get ahold of a real person on any of your phone lines!!!
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April 2024 by dispatcher 22Z
I had frontier for a few years was horrible 30 seconds 720p video 70 second buffering if you have any other option do it life is so much better now that other companies have expanded into my area
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January 2024 by John Lawrence
The absolute slowest and worst internet available. Go with any other company.
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October 2023 by JD Disher
Everything about this company and the service is awful.
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June 2023 by Gerges Tawadrous
Worst internet ever. Every single week we have an outage that lasts for 2 to 3 days. NEVER EVER GET SERVICE WITH THEM
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March 2023 by Mike Banck
We had frontier internet for about a year. It never worked well. We had to reset the router several times a week and when it did work it was extremely SLOW. When we called they sent someone out and gave us a new router after about 3 new routers in few months we gave up. We cancelled our service and they charged us another whole month because they said they won’t prorate the invoice so we had to pay for services we weren’t receiving. Then they charged us a $10.00 cancellation fee. Not a respectable company . Please don’t waste your money.
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March 2023 by Aiden Boyce
If I could rate this a zero I would but I can’t sadly. This internet is slower than a car with a broken wheel I can’t even watch my favorite shows and I can’t update a thing on my Xbox
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March 2022 by Danny Woods
I tried to add home phone service through this company. I waited 2 months and kept calling to find out when it would be installed. If I got through to a live representative, they would tell me engineering had been there and the installation would be this week. For weeks, no one showed up. Customer service is the worst. Their automated system is very poor. No one knows what the other is doing. If you can, stay away from Frontier. I finally just cancelled the install because no one there cared if I became a customer or not. I cannot even give them 1 Star!
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March 2021 by J H
They hate us.
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March 2021 by Jacob Festa
I have waited 13 days now to get my internet looked at, waited 12 days for a tech to show up who never came and “completed” my ticket. Called again and have to wait yet another 24 hours for Frontier to call me back to inform me of their line test results before we can take further steps of providing me internet. Not to mention the fact I purchased 12mb( which is terrible) only to receive 5mb because they did not have the available ports. What a joke of a business ran here and after reading the comments, I regret my decision to purchase these services.
