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April 2023 by First step
Very horrible service and a big ripoff!!!
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February 2023 by Raven Mayo
Horribblllllle horrible … don’t sign up for direct deposit they overcharged me $538.00 for installation and service I never received. They told me because I canceled my appointment I wouldn’t be charged but 2 days later they charged me this and 49.99. Ive gone thru the ringer trying to get a refund. 10 days after the incident I still don’t have my money back. It is disgraceful. I have a mortgage due and ADT acts like 600.00 and 60.00 is the same amount and like I shouldn’t be hysterical - it’s disgraceful. Don’t waste your time. A multimillion dollar company can take someone’s money in 2 days but it takes 14 days to return what never belonged to them. It is utterly ridiculous.
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November 2021 by alfred allen
If I could give ADT no stars I would, terrible company. Customer service is terrible, they do not live up to security standards. I would never recommend to anyone!!!
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November 2021 by Carol Tancredi
Worst customer service I have ever received from ADT. So disappointed after being a 15 year customer.
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July 2021 by Ciera Thomas
My technician Matthew was very knowledgeable and amazing. I love my new system ☺️
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May 2021 by Jason Douglas
My most recent ADT experience was memorable in the best way possible. The technician was the absolute best. The upgrade to my system was much needed. I have a renewed appreciation for ADT.
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April 2021 by Cherie Davich
The customer service on the phone is absolutely horrific! I have had a problem almost every time I spoke to someone on the phone.
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March 2021 by DeAngela Dixon
I am going to say my experience with ADT has been phenomenal. I have been with them for over 3 years and I am a very satisfied customer. Customer service is great, technicians are timely and courteous.
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December 2020 by Bill Jump
Horrible customer service. The techs they send are NOT trained to properly install equipment. This tech maybe had 1 week on the job. Had no idea how to install the ADT thermostat and wired it wrong. Had to have a HVAC company come out to fix it. These people never call back or they want to charge you to send someone even thou it was their fault.
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November 2020 by Mack Posey
Main office, very clean and we'll maintained.
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October 2020 by Joseph Razumich
Intelligent and professional
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August 2020 by Kathlina Alvarez
Our technician Robert was so nice! Very easy to talk to. He explained everything really well. He explained why everything needed to be changed and updated. Super friendly. Very happy and satisfied with him and the service he performed. He also wore his face mask through the whole appointment. That made me and my family very happy.
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August 2020 by Daniel Petrean
Bad experience talking with the ADT representative today after they sent me an email that they are going to increase my bill again. I told them that I don't want any changes to my bill and after a while the lady got upset and just hung up on me , very rude.
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July 2020 by Mike Hopkins
Eric was personable and took care of the problem in a reasonable time.
