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February 2024 by Tammy Winter
Got a new phone.. it's great
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February 2024 by Linda Johnson
I had an outdated plan and device, they helped me get updated and will save a few bucks every month. I will only deal with this location!
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February 2024 by Chloe Gafford
My husband and I went in for phone upgrades. The employee, without our knowledge, upgraded us to the highest cost plan and added the "AT&T Next Up" and phone protection services. This increased our monthly bill by over $75 before taxes and fees.We are unable to remove all of these changes until the new phones arrive, and will be prorated for them on the bill after we cancel, forcing us to pay for things we did NOT ask for and were NOT asked about.The employee appeared friendly and competent but was scamming us the entire transaction. DO NOT use this location if you don't want all the bells and whistles on your service.
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February 2024 by Lindsey Obarske
The Valparaiso ATT location is terrific. My family and I originally went in to upgrade our phones but the manager Nicole was able lower our phone as well. She took her time and helped us for the 1 hour we were there. Customer service done correct!
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February 2024 by Barry Clanton
Great customer service will only shop at this location!
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February 2024 by Ben Creswell
Everyone was very friendly and knowledgeable. Took care of all my concerns!
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January 2024 by John Harper
Very happy with the Valparaiso store. Everyone was helpful and very knowledgeable. New phone was seamless transition. All questions where answered completely and clearly. Very nice staff!
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January 2024 by Linda Canfield
Very friendly excellent service!
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January 2024 by John Benjamin
Great service! Got us set up with a new account!
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January 2024 by Eva Melendez
I waited about a half hour because your rep was busy with another customer. Apparently the other rep was eating at the time. After long wait my issue was resolved quickly and efficiently.
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January 2024 by Nathan Lee
Store was very helpful and knowledgeable when I wanted to get my new Iphone. Answered all my questions and got me on my way in a timely manner.
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December 2023 by Heather Shingler
Nicole was amazing and helped me out so much with my account!! For sure recommend going to her for any issues
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December 2023 by Debby Kins
I was with my family switching over from Verizon and Nicole and Kay helped me and my family out. We got a few lines and also I got a chance to get the new iPhone 15 plus. Debra who was in training was very helpful as well and she help me set up my phone. They took time with my family and didn’t rush even though it was pretty busy. We went to go eat and came back and phones was done transferring! Thank you for giving my family a better experience.
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December 2023 by Olivia Monique
Unprofessional, rude and stupid. They don’t even know how to do their own job. The girl up front needs a reality check !
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November 2023 by joshua senovic
I went into the store this evening to trade in my phone around 6:15, mind you they do close at 7 I do understand I told him what I wanted up front to get the ball rolling but no he DENIED my business, it was all just a big run around, I don’t leave reviews very often but he was lazy I know they are also based on commission but no problem I’ll give it to someone who actually deserves my business, I work in sales too, if I did that and my boss found out I would be on the unemployment line. I really wish I got his name but I am very disappointed in the service I hope corporates fixes this issue, because that is leaving att a bad name and states you don’t want to go the extra mile for customers that have been with them for over 15 years!
