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January 2024 by S M
They need an electric car
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January 2024 by andrea weekley
I previous worked at this establishment and I can tell you that Maria the manager goes above and beyond for guests and also her employees. Also, as far as the breakfast bar goes I know for a fact that everything is well maintained and everything is cleaned and sanitized after every service. All health code rules are followed and implemented. Everyone who works there goes above and beyond to make sure the guests enjoy their stay and are as comfortable as possible.
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January 2024 by Naomi Nova
Rooms: Clean and comfortable.
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December 2023 by Ann Alley
The hotel itself is a little shabby and gives a not so clean vibe. I only stayed overnight and didn’t use the shower that was stained. The television kept glitching and channels were few. i liked the front desk staff who were friendly and helpful. I do not recommend a stay unless other alternatives are not available. Also worth mentioning it was fairly expensive for the area.
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December 2023 by Daniel O'Callaghan
The rooms were absolutely disgusting and not clean. So bad that it was actually unsanitary. We walked out, went straight back to the front desk and said we cannot stay here. We were told no worries they would not charge our card.The manager took it upon themselves to go and charge our card anyways the following day. After calling them 10 different times, trying to get a hold of the manager who is actively ignoring us we had to go through our companies bank to dispute the charges.Extremely unprofessional and just outright shady.
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November 2023 by Timothy Goff
My wife stayed here for the Valpo Family Weekend. The room was not clean. She found a fake eyelash on the phone cord, mold on the shower curtain, hair in the sink, and hair shot out of the shower head when it was turned on. Will not be staying here again.
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October 2023 by Sean Spriggs
Second time staying while in town and the rooms both times have been very clean. Front desk service has excellent both times as well. I will definitely continue to stay there anytime I’m back in town.
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September 2023 by KC Kraninger
Decent hotel next door to an Applebee's for those looking for food and drinks in walking distance. Ample parking for a couple semi's with trailers possibly if car parking isn't full. Rooms seem fine.As I checked in the hotel check-in lady was on the phone and never hung up as she checked me in. Continued her conversation. Thought that was a bit unpleasant and unprofessional but it was actually quicker than most check-ins so I can't complain about speed of check-in. The front doors are automatic folding doors and directly in front of where you check in. So if u flinch they will open and close about 4 times with 20 seconds. Another annoying thing about the place. I'm sure they are thinking about fixing that but I'm sure it's not cheap to upgrade from perfectly good performing auto doors.Building could use some remodeling but overall it's not too bad. Fair pricing and good location bc there isn't Many hotels in the area. Not too busy on a Wednesday at all.Food & drinks: Next door on either side of the hotel there is somewhere to get food and cocktails in walking distance. Haven't been out further than that to see just what is out there
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September 2023 by Joe McCull
Terrible, terrible customer service. Made reservations one week prior to arrival. Arrived on 9/4/23 @ 1:10pm. Not one car in the lot. Went inside and presented my reservation email. Was informed by Maria that check in was at 3:00pm, however I could check in at 2:00pm. Asked if I could just check in as I was the only person as the entire parking lot was empty. Maria said there would be an additional $20.00 check in fee. What???? I asked why the fee for 45 minutes and was informed it was a “maid” issue. Ok, lets do the math. No room was clean but for a $20.00 fee a magical maid would appear, clean my room while I checked in. Told Maria to cancel my reservation. Was informed there is a cancellation fee. Told her I’ll be dead before I pay it and left . Went to the Hampton House two miles away and was in my room checked in at 1:45pm, with no extra charge! I am a member of Best Western Loyalty Club. Have never been treated so bad. Do not stay at the Best Western. Drive 3 minutes to the Hampton House!!!
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September 2023 by Lynda Dennis
Wanted to make room reservations for a wedding party. Would have been a block of rooms. Was just hung up on and then when I tried to call back they didn't answer. Makes me wonder!
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September 2023 by Dom Dom
Clean rooms comfy beds reasonable price friendly staff front desk maria was very friendlyRooms: Clean comfy beds and room
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September 2023 by Josephine Sullivan
No handicap accessible ramps st front door. Staff was friendly and helpful. Good
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July 2023 by Dont P.
Only positive thing: the front desk person was nice. The 4th floor (at least....) has bugs and odors. We arrived at night, went immediately back down to the desk and asked for a different room. The only other room available was on the same hall and had the same problems. The assistant manager emailed me to say they "will take care of the bugs" but refuses to issue a refund even though we did not stay because we did not give 24 hours notice. Apparently customers are supposed to know in advance that at least some rooms smell bad and have bugs and that the management thinks that's OK. Well, now you know.
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July 2023 by Henry Woofter
Room was nice and clean. The service was adequate. My biggest gripe was this location advertises a pool in the pictures for their location and does not have a pool.Nearby activities: Located near a university
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July 2023 by Amanda Myers
My daughter and I had to come stay here in an emergency. The room was dirty. Hair was in the towels, shower, ceiling, bedding, and the floors had stuff on them. On the head board it was dried stains. The bedding had stains. I just couldn't believe it was in that condition with Valparaiso being a very nice city I would expect more from a hotel there. I wouldn't recommend.
