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September 2023 by michelle kauppila
My husband and I went in to refinance our car and spoke with Jordan ,at first it seemed great and we even got the rate and payment were could work with. Weeks passed ,many phone calls ,voice mails and emails were sent and nothing. These people are a joke. Don't waste your time. They don't respond or answer the phone. Completely ridiculous and unprofessional.
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September 2023 by Brandi Arcuri
I used to love this place, but the judgmental profiling that occurred this week was shameful. I brought in checks from a trust and the employee basically accused me of forging the checks. She kept asking me don’t you see how the handwriting looks different. I was in the lobby and left embarrassed without being able to deposit my checks. The trustee in my account had to call the bank and tell them she was the writer of the checks. When I tried to tell the employee I had a paper showing the accountant and trustee information, she said that doesn’t matter to us. I was called and told to come back with the checks. The manager and rude judgmental employee didn’t apologize. The apology came from another employee that has always treated me with respect. Everyone that treated me poorly hid in the back when I came back. I work in Social services and see people treated like this all the time. How absolutely disgusting. These people should be ashamed of themselves!!
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May 2023 by Heather Scheetz
Would not let me deposit money into a savings from my joint checking account from another bank. They said they couldn't deposit it because they didn't know where it was coming from but it was coming from our bank account at another bank going to my savings here.
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May 2023 by Greg Morgan
Warning do not bank here or work here. The supervisor is lazy rude tells employees they smell. Has had numerous complaints and nothing is done how can you have someone working a supervisor position that tells employees they smell. The building has mold in it. The only thing that stinks is you.
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March 2023 by Tim Rader
Went to pull out cash to buy a private owned vehicle. Regional didn't have the cash on hand to give to me they said. A week later when I received the money the truck was sold. Maybe it was something to do with these banks collapsing??? I will never do business with this bank again. Fair warning to everyone!!!
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March 2023 by Shay B.
Unfortunately, you won't find an ATM here. Quite weird that a location with drive up banking has no ATM. Good thing there's one right across the street at Centier Bank.
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March 2022 by Sam Johnson
Been Banking with Regional for years, there's been a lot of new faces in there lately. Last time I was in I believe I was Helped by Tiffany and Julie and I have to say for being kinda new, they know their stuff. I was given Top notch professional service.
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March 2022 by Shelby Ford
Nobody ever answers the phones here. The answering machine says that all representatives are busy so apparently you just have to keep calling for over two hours. They then transfer you to a voicemail box that says the person is out of office. You also cannot access your own money in your account as they set limits and then decline you despite you having that money.
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September 2021 by Chess Fu
For the last 3-4 months Regional Federal Credit Inion as fail to post my VA and Army retired funds timely to my account. The Treasury department sends out payments 24 -48 hours before they are due. Yet this bank can not seem to place my money in my account sometimes before noon
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May 2021 by Funkhouser Fotography
I’ve had my personal and business accounts with Regional in Valpo for over 10 years! Excellent service and friendly staff! It’s great visiting and the staff knows your name when you visit. Highly recommended!
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May 2021 by Kathy Bingham
Barb has always been there when I need a loan, a question about my account or lock myself out of my account. She is only an email away and i would be absolutely lost without her.
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May 2021 by Carol Scott
Regional's friendly staff provides exceptional service every time.
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October 2020 by Alexis Zimmer
I am very happy with the service offered to me at this branch. The staff truly cares about helping their customers. I look forward to catching up with the ladies when I stop by. I am specially grateful to Ashely, Irma, Barbara, Marcelia, and Louise! Highly recommend this branch. - review posted on behalf of Luz Brys!
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August 2020 by theresa martin
You won't accept my account Passover. This is not the first time this has happened.
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July 2020 by Mickie Miszewski
Barbara was extremely helpful today!! She answered all my questions and made the process simple!! Thank you!!