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August 2023 by TM
There's no good reason to walk into this store anymore. Their choices are very limited. Customer service stinks. You may as well buy online elsewhere. ?♀️
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February 2023 by Ash F
Worst customer service ever! Walked in wasn’t greeted. Sales associate was loud and FaceTiming her family members. Tried to purchase shampoo that was on sale per the sign in front of the products. And sales associate told me no. And that shampoo deal wasn’t for that product when it was. The sales associate was so nasty and talked down to me and was very racist attitude towards me. I asked why I couldn’t have that deal per the sign and she told me it’s wasn’t her problem I couldn’t get it and to call corporate and get out. I will NEVER go to this location. This worker shouldn’t be employed here. I’m sure she has had this same nasty racist attitude towards other African American customers. Management should reconsider who they have running their store.
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August 2022 by Carly Quinn
VERY friendly helpful staff...!! A tad on the pricey side .. but they were VERY KNOWLEDGEABLE on hair color..!!! My ONLY reason I gave 4 not 5 ⭐ is THEY have a VERY small "ethnic" section. SOOO, I have NO choice going to M&M in Merrillville when it comes to getting my "fake hair" & "hair jewelry".... ???❤️?
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April 2022 by Jennifer Harrington
The people who work there are very helpful. They've recommended multiple things to me that have worked out great!
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February 2022 by Brandi Roberts
The woman I dealt with was not friendly. Treated me like I was ignorant for asking a question. She laughed at me and loudly said, you don't use toner for that! I went next door to a competitor and they did exactly what I asked about, used toner. I will never go there again. Its not the first time this has happened.
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August 2021 by Kat Riley
The owner or manager, whichever she is, is one of those people that believes old wives’ tales like “your hair gets used to shampoos and you need to switch every 6 months.” (Hint: this is to get you to buy more products.) And she’s so distrustful of her customers that she refuses to even take a debit card without an ID, which is not only a pain but inevitably you get behind someone who doesn’t know this policy and is going to argue. The staff is always haughty and never friendly. Thank goodness Ulta has opened right next door, I don’t even have to go to Merrillville anymore.
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April 2021 by James Wilkerson
I never knew this location existed. We went in expecting to be turning circles trying to find the correct product to color my daughters very dark/textured hair!! Nikki was amazing!! She literally walked us through every step to achieve the desired hair color❤ Her coworker too was very helpful. I am so appreciative of both for helping us! A situation that could have gone very bad was completely avoidable with thier help!! Thanks again!!!
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March 2021 by ash montrosse
I usually never do reviews but every time I’ve been in Sally’s is has truly been a terrible experience. I would much rather go anywhere other than this beauty store. Staff has never been friendly and I leave very upset every time.
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July 2020 by Sarah Wurster
Staff is so friendly, always genuinely asks if i need assistance or recommendations, it was several months in between visits and she somehow remembered me! Beyond the customer service, i can always count on Sally's having the products im looking for unlike target or Wal-Mart which is a hit or a miss.
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May 2020 by Mookie
I missed you Sally's. Great to be back at my favorite beauty store. Exceptional and friendly service. The gals there are always nice and they go out of there way to help you. Bravo ladies!
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March 2020 by Yesenia Buonomo
I come here ever so often. It clean, bright and I always find what I need. Nikki was very informative, polite, and very helpful helping me find what I was looking for. She even took time to answer my kid questions about hair coloring. She was so sweet to answer all the questions my kid had asked her. If you ever need help to find what you need. NIKKi is the person to talk to. She the one with the red fire hair. Absolutely friendly and extremely helpful.
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January 2020 by Donna Boswell
this is the best and they are great. Manager is wonderful. They always go the extra mile and are way better than most of the other s in my area!!!!!!!!!!!!
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September 2018 by Jessica Froelich
The ladies who work there are really nice. They are knowledgeable about the products and of course they're very helpful.
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August 2018 by Becky Stalbaum
Always great help and so knowledgeable.
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June 2018 by Tom Murray
Well lit and very clean. Great assortment of pro products.Staff was very nice and helpful, but she was by herself. Really did her best and her best was pretty damn good.
