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“I love BBU UHaul! Hannah & Salam & Karim are amazing. What I DON'T LIKE is UHaul contacting me saying they are moving my pick up to another facility (20 mins away where BBU is 5 mins away). Adriana was professional when I called to inquire why my booking was moved. She said it was because BBU did not have a truck for me. I spoke with Hannah and they did have a truck and it was reserved for me. Adriana said it must have been a scheduling miscommunication. She then connected me to scheduling. They tried to offer me 79 cents a mile to go to Portage. Why would I drive 20 mins out of my way. The 79 cents won't make a difference when I have to drive further. Also, this is the 3rd time UHaul has tried to move my booking. I will NOT use UHaul App to book ever again! I will also advise my friends and company to NOT use the app and to call BBU direct. If BBU did not have what I needed, then Hannah would have directed me where to get a truck. BBU is TRUE CUSTOMER SERVICE! This is why I ONLY BOOK with BBU!”
“we chose this over the budget based upon reviews. We could’ve got a truck $150 cheaper at budget but the way the owner yells at everybody on the website we decided to not chance it.”
“This place was great. Customer Service was great. Everything was explained and I knew exactly what I had to do with my u-haul trailer when I returned before I left.”
“The guys here made the renting and returning of the uhaul extremely easy. The staff was very helpful amd friendly. Would definitely rent again and would recommend to friends amd family.”
“The gentleman who helped me rent the truck was very nice and helpful, pleasant pick-up experience. I wish he would have warned me about the Merrillville location, the site says they accept after hours drop-offs, but they do not. I wouldn't have made this reservation if I had known that. I have no complaints about the Valpo location, but the website was very deceptive about Merrillville.”
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“Never anything less than awesome service! They are extremely knowledgeable, fast, and will never steer you away from paying a fair price. Will always recommend to a friend or family member”