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September 2024 by Darin
Highly recommend.
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September 2021 by Ryan J.
This was by far the worst experience I have ever had with not only a rental company, but possibly any company. I first show up and no-one know what is going on. The older gentleman at the counter had no idea what he was doing. He eventually just got upset and quit on the spot. He literally cursed, then walked out, never to return. Then, the only other guy running the place was completely insane. He called everyone "dude" and assumed we all knew everything about Uhaul, thus, refused to answer any questions.. Everyone had questions but he said he didn't have time to even help us with our bill, truck, hooking up, where to find the truck, nothing. At one point, he had me hop on his golf cart with another customer, and he proceeded to drive us through the complex to the back where my truck was located. The lady almost fell off he was going so fast. It was awful and an out-of-body experience. I had to call another Uhaul location to get my questions answered (the wait time on the main site was over an hour). I will never rent from Uhaul again.
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March 2020 by Mallory R.
DO NOT STORE ANYTHING HERE!!!!!!! They Do not answer or return calls. They Lost my lease and would not let me have my stuff Even though I had my copy. My storage has Now been broken into and wiped 90% of my stuff.. along with multiple others and my stuff that was not taken is in the hallway with all the items from the other units that were broken into. The break ins started on Christmas Day 2019 and no one has contacted me to tell me what has happened. It is now March 6 2020. I have been in the phone with them at least 10 times since the initial break in and nobody said anything to me. They know who did it. He has a unit there and they will not unlock his to see if he has any of our stuff in his unit. THEY DO NOT CARE ABOUT ANYONE WHO PAYS THEM OR ANYTHING THAT THEY ARE SUPPOSED TO BE PROTECTING! DO NOT TRUST YOUR STUFF AT BLUEGRASS PARKWAY U STOR IT!
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March 2019 by Janelle Carmack
They have no regard for your belongings. One of my trucks was stolen out of their units. They go into units and help themselves as they wish. Just an absolute dump.I highly recommend nobody stores their belongings or any valuables with this company.
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September 2018 by Julie Houston
Great bad advertisements
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August 2018 by Bubble Tea
Great bad advertisements
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November 2017 by Evan M.
Please do yourselves a favor and don't do business with these people. We signed up to do the quick check out through UHaul's website, which means all you have to do is show them the confirmation on your phone and get the key for the truck. However, they very rudely informed us that "they didn't do that" because people were "stealing the trucks". I'm glad I took the time to sign up for everything online only to do it again at the facility. Makes sense, right? The folks up front were rude to every customer that came through. They acted like we were stupid, and like we were bothering them. Once again, AVOID AT ALL COSTS
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October 2017 by Hannah K.
I have had two storage units here over the past year. I moved across the state and it took me several phases to get everything. They were so accommodating and made sure my units were next to each other so I didn't have to travel between them. Anytime I had a question or issues I would call and They would be quick to answer or quick to call me back! I highly recommend this place to anybody that needs storage or moving trucks.
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August 2017 by Patricia Ball-Hertz
The units are dry well cared for and the fee is reasonable
