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November 2022 by Christopher Bauer-Lobb
Locked us out of account on weekend and has no customer support. Worst company ever. Will screw you over.
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June 2021 by Abby Walters
Always great to me and have looked out for me in the past. This individual branch has helped me more than the customer service lines I’ve called for Fifth Third in some circumstances.
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November 2020 by dana marie
They printed my husbands direct deposit info wrong.. when I call to talk to a representative the phone call automatically ends, before I get the chance to talk to someone! We’ve been getting the run around for the past two days. Once we got his paper check, took it to the bank to cash and still had to pay $6 to cash it because he has EXPRESS BANKING! So we paid for THEIR MISTAKE! Service at the Vincennes branch sucks, inexperienced bank tellers, and very unprofessional.
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November 2020 by Julie Orman
They take your money without a notice. And refuse to put it back.
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December 2019 by My husband’s wife
Kailee, a banker and apparently Garrett, the manager, don’t really care about their customers at all. The mobile banking had a glitch with a check deposit which wasn’t my fault. They gave me $50 that was a duplicate check when I was promised it wouldn’t deposit twice. It did, I didn’t notice. Well, they took it back and overdrafted me with that. I agree they should take it back but why am I being charged now $75 for overdrafts which were the bank’s doing? That’s not fair and it’s not right. This bank is the worst 5/3 I’ve ever been to and they certainly don’t care about you. Put your money anywhere else, all they want to do it take it from you. They have no hearts and don’t care about you at all. They’re telling me it’s my fault that they took my money an that overdrafted me so I should have to pay for that. Uh, no. If a bank wrongfully gives you money and TELLS you that it won’t be duplicated then takes it back and charges you for their mistake, that’s theft. Then, their system won’t show you anything that posts over the weekend and when it went in on Monday, even though there was money in my account at the time, they don’t give until the end of the business day to fix it. I couldn’t see the charges to fix them so why am I being charged overdraft fees? Basically, don’t trust these people. Kailee has no heart and doesn’t care about being rude, uncaring, and blaming you for banking system errors. It’s sneaky and it’s not okay.
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August 2019 by TIALKN
The bank tellers are friendly. It sometimes takes 15 - 25 minutes to sort out anything a bank teller is unable to help with.
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March 2018 by Joann Giles
Waited an hour to see banker to just put spouses name on acct my husband asked to use restroom and they said no restroom then an employee came in that's supposed to be on vacation with spouse and baby husband went to restroom while she was in her office with sweat pants and slides. I understand if restroom is only for employees but he wasn't an employee. Then to say to go to McDonald's to use restroom it's almost 5 and we're still sitting here.
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March 2017 by Jr Tarr
Best bank i have ever worked with.
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January 2017 by Craig Cunningham
Don't like banks love my credit unions
