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November 2023 by Kameron Williams
I found myself today in a situation while in Wabash from Fort Wayne for work. I needed a new battery for my car, and my current battery was completely dead! After locking my keys in my car and having to have my car towed to the shop, I was super frustrated and exhausted. I called the shop and was worried that because it was 2 PM that they would not have enough time to install a new battery since it was later in the afternoon, and they had already had a very busy day ahead of them. I was scared I would end up having to leave my car in Wabash overnight. On top of that, my warranty company needed the documentation from the shop by 3 PM to cover my warranty claim! By the time I actually arrived to the shop, it was 2:30 PM. The service technicians were amazing! They were very courteous and very prompt. They were able to turn in the documentation needed to my warranty company and have me out of the shop within 30 mins! They accommodated my situation and made sure to have me good to go as soon as possible! I am extremely impressed with how fast and mindful of my situation they were. I greatly appreciate all the help they gave! The owner was very polite and helpful as well! I wish there was places like this in Fort Wayne! Definitely recommend! Thank you to this team for going above and beyond to help me while stranded so far from home.
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October 2023 by Kara Shively
Kirtlan Automotive has come through for us so many times! We love them!
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May 2023 by victoria hinkle
Had an appointment later in day. Grandfather had a heart attack so dropped it off early on my way out of town. Before I even got to hospital they called and knew what the problem was. I thought for sure it was going to cost me more then I could afford as I was told it was a bad oil leak. 200 later my van was fixed and done early. They really care about thier customers and have gained a permanent one. Definitely an honest business.
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April 2023 by Delilah Watson
In the last year we've begun to take our van down to kirtlans because our regular mechanic closed shop. This has been the worst auto shop experience we've ever had. Every repair we've needed, we've had to take the vehicle back in to have them fix something they overlooked. Simple things like not tightening a hose clamp, leaving me stranded on my way to work and forgetting to put power steering fluid in. The latest experience... they had the vehicle for 3 weeks. Took it on a Fri, they said they would look at it on Monday. Thursday we finally call them asking if it's ready, they still hadn't looked at it. Had to get a rental car with the promise of them having it done midweek. Once again Thurs comes, we havent heard anything so we call them. They still hadn't looked at it!!! They gave us a call about an hr later saying they'd need it another week. So we had to extend the rental. Long story short, we finally got it back. They told us they'd give a discount because of the hassle. The discount they gave was a new door handle that we had talked to them about price but never said to do. The door handle doesn't work right.... today my husband was trying to change the oil. There's oil slowly leaking (which explains the burning smell since we've gotten it back). The bracket fastened into the pan has three fasteners that aren't even close to being tight. He now can't get the plug off because its been over tightened. When I called kirtlans to let them jnow we once again have a problem with their work i was given the opportunity to let them correct it.. why would i do that knowing that we would probably have to take it back for them to fix what they fixed??Definitely done taking anything there
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April 2023 by Therese Brown
Wonderful place I used to use regularly but moved to NC ten years ago. While up for a visit my starter went bad. They got me in and fixed it so I could go home on time!!
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January 2023 by Jody Kimbler
Awesome experience fast and extremely helpful! Thank you so much.
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January 2023 by Dave Taylor
I was quoted at a Chevy dealership $5,000 to fix my car. Took it to Kirtlan for a second opinion and they inspected our vehicle. They found out it only needed minor repairs. Our vehicle is running fine now and saved our family $4200 dollars during the holiday season... always get a second opinion if you can Thank You very much to the Kirtlan Team!!!!!!!!
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October 2022 by Laura Stevens
Exceptional! Pleased with the results on our truck, the customer service, expedient service, communication were all exceptional. Charges were very reasonable and fair. Will recommend them and return for future work on our vehicles.
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August 2022 by Ginny Gaston
Kirtlan automotive is the best!! They serviced us for better than 25 yrs! They treated us like family & they all run a very top notch shop!! Hats off to all those who have cared for us all these years! We can't find that kind of service where we live now in AR, so this makes us miss all of them the more!! Keep on, keeping on!! The Gaston's!! We miss all of you!!
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August 2022 by erik weikel
The team helped me out in a pinch. Fuel tank bracket broke. Steve and the team helped me get it fixed right away so I could drive safely. Always been a good local shop. Just another example.
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May 2022 by Pasta Socks
Kirtlan Auto has great staff! They went out of their way to help me & I really appreciated it. I tell my relatives & friends to give them a try, they will like them too! Honest & friendly & explain what’s going on & what car needs.
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May 2022 by Fern Futrell
Kirtlan found the issue and didn't stop they went beyond and helped me solve issue. Thanks to the staff and management to make me feel like family.
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March 2022 by Lawrence Clifton
I was very pleased with the exhaust manifold replacement they did on my 2000 Ford Expedition.The staff is friendly and helpful. The prices were very compatible with the work they did.I highly recommend them.
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March 2022 by Naomi Hallaway
Love the service and honesty. Wonderful people. One of few places I trust to work on my vehicle.
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March 2022 by Robby Terrel
Willing to go the extra mile to make it as easy as possible to get your vehicle fixed