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April 2023 by Pam Thorpe
They need someone there to help people. Some folks can't do online orders.
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August 2022 by Deena L.
I gave it 2 stars because it is a convenient location. The staff is generally pretty neutral. This is the conversation I had today, having gone in the first time to my "climate controlled" unit for the first time in summer. Me: it's really hot on the 4th floor but I bought a climate controlled unit so what is the climate that I should expect. Them: that floor doesn't have air conditioning. Me: But, it was sold as a climate controlled uni. Them: it's only heat, not air. Only the 6 and 7 floors have air. Me: nobody mentioned that important point when I had the contract conversation. Them: it's all scripted. We expect customers to ask those questions. Ok folks. A business selling climate controlled units expects prospective customers to ask super detailed questions about how the run their business and what climate controlled means? For me, this type of unethical business practice says it all......plus, the elevators often don't work, the lights go down quite a bit and it's expensive.
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March 2022 by Philip P.
Continues to disappoint. If it wasn't for the inconvenience of moving my belongings I would not be storing here. Really dislike this place
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December 2021 by Thomas C.
hey folks: Would you do business with a company that gives you a quote for a storage unit of $217 a month, but then 5 months later raises it to $268; and then 6 months after that raises it again to $362 a month? (I did the calculation: that is a 66% increase over the course of a single year.) I didn't think so. But that's what you get with Public Storage in Chicago. They will fleece you dry. Be warned. Ask them how often and how much they will raise your rates before you store anything. Better yet, just avoid this outrageous and egregious extortion racket.
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December 2021 by Corinn E.
Our Public Storage unit is located in the South Loop area. I like it because of its location and security features. You need an access code to enter and exit the parking lot as well as the building. The office personnel are very helpful and friendly. The only drawback I have is that this location is in a prime area and therefore a little pricey. Other than that, it's great for storing holiday decorations and other items you many not have room for in your home or apartment.
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September 2021 by Alexandria M.
Would you rent a storage unit like this? Unfortunately, I did not check out the storage units at this Public Storage location (1414 S. Wabash) before I rented the unit and to my surprise, the unit was atrocious, rat-infested, holes in the wall and holes in the floor, and seemed very unsafe. I cannot believe that they rent units in this condition and are charging over $200/month. I assumed the Public Storage would be a professional, clean, and safe environment hence why I did not feel the need to investigate beforehand. After my surprise seeing the unit, I immediately went to the front desk to see if I could see other units and the person at the front desk offered another unit for $240 that also was almost as disgusting as the first one. Definitely not a place where you would store your possessions. I didn't use the unit nor did I move anything in (obviously) and Public Storage still has not refunded me even though I have reached out twice. I ended up moving my things into CubeSmart 407 E 25th St. The service was impeccable, the storage units are secure, safe, and clean.
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July 2021 by Carolyn W.
I would highly recommend Public Storage. The facilities are good and their staff is superb, as exemplified by Jasmin. On a very hectic moving day, Jasmin was extremely kind and competent, going out of her way to help us navigate difficulties unrelated to the facilities. I am so appreciative of Jasmin and the excellent customer service she and Public Storage provided.
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April 2021 by Jon S.
You're required to purchase their lock. I have public storage locks from 2 previous times. But was told they won't work. I need a different kind even though they sell mine at the store. Was told I could use mine but it would not secure the space. But if I wanted to use it, it would look like it was locked. Insurance is another add on. Hourly access is super limited especially on weekends.
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March 2021 by Taniesha M.
I experience great customer service I really appreciate all the help from Yvette, although we did experience some technical difficulties and systems malfunction errors which cause us to be on site for over 1.5hrs before we was able to actually get started moving in but with all her help and extra time given the fact she had to stay well over 2hrs past her actually dismal time. :( however she was able to successfully help me get all the kinks works out and I was able to get the unit of my choice which I was thankful for the accommodations and she was definitely a pleasure working within though we had to out source the actual call... Thank you guys Also Thank Ricardo for your help as well.
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November 2020 by LegendaRae S.
Their process to rent online was their best decision to date! I'm back to storing things that I'll most likely never use again. Lol
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August 2020 by Donald P.
This place is a nightmare. Totally inadequate parking or loading and unloading facilities. Very poor elevator and congestion. Intolerable. Stay away and look for a purpose built self storage facility even if it isn't as conveniently located.
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August 2020 by Ro S.
Horrible place. They don't clean or mop floors. The whole facilty smells stale and smells like cigarettes. The customer service there is horrible and rude and very unhelpful. They have numerous homeless people living in units. I had a unit at Public storage at 1414 s wabash for a year , I constantly smelled cigarette in and around my unit . Than one I day find out there was someone living in the unit next to mine smoking ciggs. I instantly told the front desk and they gave me another unit. A week later I find out they charge me A 30 dollar move in feee and raised my monthly payment by 100%. Which is ridiculous! I called and inquired and no one were able to give me a refund or credit back . Fast forward today I go to my unit and find another homeless person living right next to my unit . That was the last straw. Today is August 8th. I asked if I can I immediately move out and get refunded because of the inconvience of moving from unit to unit , and the front desk lady was rude and very unhelpful as if he hated her job! I'm a customer and I don't feel like an appreciated customer. They take your money and give you 0 customer service. The building is very unsecure, and there is numerous people just hanging out in there unit and laying down on there beds. What kind of business are you guys running ?!?! Where is the management ? I've asked to speak to the manager more than 5 times and I have yet to be able to speak to them .
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June 2020 by Jen
Very, very poor customer service. My fiance was laid off due to Covid-19 and it took a while for unemployment to come in. EVERY other company has worked with us, however Lock & Go refused to remove late charges and told me to get it paid before it goes to auction. I don't expect special treatment but considering the circumstances going on right now with a pandemic, they refused to show compassion or care for their customers. Horrible business!
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March 2020 by Peter M.
2 blocks from me, it clean, service was very good, staff was helpful and fun, good price
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October 2019 by Nina B.
Rent anywhere else!!!! I should've followed my first instinct when I walked in and the little rude troll was sitting at the front desk. She showed me two different units both were on high floors and far from the elevator. The "largest" of the unit had a large pole directly in the center. Yet I was quoted $171 for 10"x12" of space. She claimed there were no other units available. Because I was in a hurry, I selected the larger unit even though it had the large pole right in the middle of it. The movers struggled to situate my things properly due to the inconvenience of the pole but finally they got it together. A few months later I receive my storage bill reflecting an increase of my monthly storage fee for $31. I had never received any notice of a possible increase, especially one so substantial after only a few months of storage. I reached out to the "manager" who had no reason for the substantial increase and claimed that tenants were informed prior. I argued that not only is the increase unfair, that I was not notified and definitely would have chosen another storage unit. After speaking to the regional manager and her subordinate - they concluded that after only a few months that I was indeed responsible for whatever building expenses that they have incurred although admitting that none of theses expenses have anything to do with the space or the common areas. There haven't been any upgrades, new systems put in place or anything. Just pay more for the same exact thing for no reason at all. Their attitudes were so uncaring and nonchalant I assure you that I won't ever recommend this place to anyone. I am just going to remove my things as soon as possible and hope that all of my things are the way I left them. I understand that the employees do like to break into units and steal. Save the hassle and keep your peace of mind by renting from someone more reputable.
