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August 2023 by Cindy Brown
When I used this branch for my banking needs I found them to be professional, personable, knowledgeable and efficient.
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August 2023 by Cindy
When I used this branch for my banking needs I found them personable, helpful, knowledgeable knowledgeable and professional.
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March 2020 by Lila W.
After dealing with a fraud/identity theft issue, TCU did literally nothing. Told me that because my debit card was physically used (chip was read) there was nothing they could do. This is despite me having my debit card, filing a police report for further investigation, and having a paper trail on my credit card. They also are terrible at monitoring. I NEVER use my debit card so you'd think someone racking up a couple thousand dollars in the space of 3 days at Walmart and Meijer would be suspicious right? Nope! Not to TCU! They let everything slide and it was only when I noticed that I had to cancel. A couple years back when I went to Minnesota, it took them DAYS to stop my card from working. Clearly, TCU can't monitor s**** So now I'm out some money and TCU won't do anything still. The police and Meijer corporate office are baffled that TCU won't even dispute the charges. It's absolutely ridiculous. And they even had the gal to tell me that I had either forgotten to give my card to someone (I never give my card to anyone. Over the course of 10 years, NEVER.), or implying that I was trying to commit fraud. I switched within a week and I wish I had done so many years sooner. I can't be happier with the change. I actually feel safe with my money than I did with TCU.
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February 2020 by Bob T.
Truly appalling service and even more concerning levels of poor organization from this company. I have been absolutely floored by the incompetence and inconsideration this company has exemplified. My husband's dilemma was a direct mistake of TCU and took initial effort, not of the company, but of the customer, to complain on social media to get any recognition. This completely unnecessary debacle had to be dealt with by a 28 year old son grieving the sudden death of his father. You should be totally ashamed. TCU transferred the loan amount of Nathan's deceased father's car into Nathan's name, but not the title, so Nathan owed TCU money, but couldn't drive the car. TCU f***** up this painful process so bad, a TCU agent had to physically go INTO a BMV branch to explain how they messed up so badly in order to get the title in Nathan's name. It took him complaining on FB to even get attention to the issue. He spent probably two months just being transferred around the company and being hung up on. So they took forever to finally get the title registered in his name (literal months) and the car just sat there and couldn't be driven. Since the car sat for so long, it has all these issues now and they refuse to give him any kind of compensation for repairs. No, I'm sorry, they offered him $200, which is a slap in the face.
