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August 2023 by Mrs.R
Worst customer service experience! Speaking to someone who is polite and professional is not what you will receive. When I call to ask for a supervisor they leave me on hold and pass me around! Definitely do not recommend handling any accounts with them.
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March 2023 by Todd L Cornett I
Thats My Bank!
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December 2022 by Catherine Stewart
Do not bank with Key if you live out of state. I have been a dedicated member at Key Bank for the 15 years and had fraudulent activity on my account which has caused it to be locked, along with my online banking. In order to "unlock my account", I now have to drive over 9 hours (to the closest branch) to show my ID to prove I am who I say I am, even with an active police report filed. Not a happy camper. There has to be a better way of doing things, its 2022. 2 stars because they had been great for the last 15 years...up until now.
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July 2022 by catherine watson
Do not bank with Key if you live out of state. I have been a dedicated member at Key Bank for the 15 years and had fraudulent activity on my account which has caused it to be locked, along with my online banking. In order to "unlock my account", I now have to drive over 9 hours (to the closest branch) to show my ID to prove I am who I say I am, even with an active police report filed. Not a happy camper. There has to be a better way of doing things, its 2022. 2 stars because they had been great for the last 15 years...up until now.
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June 2022 by Debbie Swihart
ALWAYS very helpful, friendly, professional and willing to be there for you ❣️? Thank you ladies for your kindness and dedication ?
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March 2022 by Neil Schafer
I'd give them a negative if it had that . Called the Warsaw branch trying to explain to the lady that a.swered that we were trying to set a acct up to do mobile deposit and also a personal checking and saving acct when she called back she did not tell me I was on speaker when I was re explaining what we needed someone a woman in the back ground started yelling "noooo wayyy'. I asked if I was on speaker and the one lady said yes so I hung up. I called right back and asked the lady that answered if a supervisor was available she stated " I. The supervisor dude!!" Needless to say I was blown away fr the childishness and unprofessional conduct not only of an employee of this bank but the childishness of a supervisor speaking to a potential customer over an acct I wasn't sure how to set upNeedless to say we drove to Sturgis Michigan and received the customer service u would expect from a bank.
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December 2021 by Pyradice710
They supposedly can't help do anything
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June 2021 by Lupita Rosas
Yolanda has been fantastic!!! :)
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June 2021 by Destinee McRaney
Yolanda is the bomb.com!!
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May 2021 by Anita Gloyeski
LET ME TELL YOU SOMETHING- I HAVE A LOT OF ACCOUNTS. KEY BANK TAKES A PERSONAL INTEREST IN YOU. YOLANDA IS OUTSTANDING!!!!
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March 2021 by Bexley Smith
Yolanda is the biggest asset to this company and I hope she is compensated as good as she does her job
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April 2020 by Kapri Gardner
Last few experiences with this location have been frustrating and make me want to switch banks. I live and work in Warsaw and have to go to the Nappanee branch for friendly and helpful customer service.
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June 2019 by How to draw with Jeam Vaz
Worst Bank ever
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April 2019 by Joyce Noneya
Never Recieved My Debit Card In A Timely Manner. I Waited 3 Weeks Plus More Just To Get Ran Around In Circles. And They Have Nasty Foul Attitudes Over The Phone.
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January 2018 by lynne bolinger
We still have small town bank with PEOPLE, not robots. Yolanda especially is extremely helpful. I cannot imagine what kind of bad day other reviewer wa having. Thanks, Key in Warsaw.
