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July 2024 by Nicole Wright
They were very caring about the issues I had with my phone, but they could not help me. Apparently, Verizon has decided to take the techs out of the Verizon stores. This is nothing to do with this store as they were great. But Verizon....I have been with you for over 20 years, yet you rake my bill over the coals every month, charge an ungodly amount, have me pay $60 a month alone for insurance on my plan yet when my screen did crack beyond visual or touch availability...I was forced to pay $100 for a replacement phone which I'm pretty sure was used and I was still unable to get all my data off my broken phone because "Verizon simply does not have techs working in the stores anymore, and the staff can't help if they can't see the screen!!) Well, DUH Verizon, I would have got my data if I could have seen my screen myself. Or done Samsung switch. But thank you, for yet one more reason to add to my list of why to leave Verizon.
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July 2024 by Steven Tucker
The worst customer service I've experienced in twenty plus years of being a Verizon customer
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June 2024 by Tina .Beliles
Over the past three years I have seen a decline in customer service. However at my most recent Fernando renewed my loyalty to this company. He was absolutely amazing. He provided excellent service.
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May 2024 by kriztiano10
Fernando did an amazing job helping us! Thank you …. He really knew a lot of things… easy to talk to!
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April 2024 by Curt Ebersole
They did great helping my parents with their first smart phones ? welcome to the 21st century mom.
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March 2024 by Beth Bugg
Very helpful.
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March 2024 by Dawn Trim
I have been a Verizon customer for 12 years. I have visited this store numerous times throughout that time. I have always had good service, and have never had any complaints. Today however, I had exceptional service. The young man Fernando, who assisted me, is definitely the best customer service representative, I have seen anywhere, in a very long time. He was not pushy, he laid out all my options, and explained each option thoroughly. I never once felt as though I was being rushed or taking up too much of his time. I went away very satisfied, not only with my new device, but with the awesome service I had received. Keep up the good work Fernando, I know you are a rising star.
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February 2024 by Dave and Mel Oliver
Was very impressed with the level of customer service that Fernando, at the Warsaw location, displayed towards my family. Thank you!
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February 2024 by Jeremiah Rhodes
Fernando definitely knew what he was talking about. Made sure I understood what was happening and why. Very helpful
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January 2024 by Jennifer Zolen
Had the displeasure of meeting with Anthony today was having an issue with my phone saying searching for signal. I went to this Verizon store as it was the closest one to me to try to get help. Anthony said I probably just needed a new SIM card so he put a new SIM card in unfortunately it did not fix the problem. He then basically told me I was SOL and needed to get a new phone he did not even try to do anything else literally Shrugged his shoulders and said he couldn't do anything else and I would need to go get it looked at at an IT place. He of course tried to get me to buy a new phone which I probably would have however at that time I chose not to and I left with nothing accomplished. But he sure was trying to get me to spend money on a new phone with him or spend money at an IT place. a little while later I got a notification on my phone saying that the SIM card was not activated so I decided one more try and to venture to the other side of town to the TCC Verizon. Met with an awesome gentleman who was super helpful super willing to go the extra mile to figure it out he was able to instead install my phone with an E SIM card and fix the problem in less than 15 minutes and of course I did purchase the new s24 from their store.I will never not use a TCC Verizon in the future and I recommend all of you to do the same. Do not use this store.
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January 2024 by Matthew Waite
If I could give this place zero stars, I would the staff and the management is ridiculous. There’s a guy that works their name. William wears a patriot jerseys and glasses is completely rude and a liar. I literally was in there today to open a business account my wife and me were treated like we were idiots. He ignored us for half of the time pulled up an account that wasn’t even our account because we have an applied before then kept going into the back then I asked for the location number William stated that he was not allowed to give that information out of the store why I was on the phone with customer service customer service even told me that they should’ve been talking to them not me then I was told to ask for the district managers’s name and trying to figure this out. He proceeds to escort my pregnant wife that has a high-risk pregnancy out of the store, telling her she’s banned while she is trying to speak to the manager And the managers refusing to talk to her manager to take care of this. I will be contacting proper authorities within this company about the way that we were treated and will be getting in touch with Verizon head corporate. The guy completely lied and said that there was nothing that he could do for our account. We went down the road to a TCC location and all of a sudden we were approved and we got lines. This gentleman William beware The guy named William is very rude to women likes to escalate things. My wife did yell at him, but he is very disrespectful and unprofessional does not know what he’s doing. And he stated he does not work for customer service Remember this William, I will make sure that I blast this all over Facebook and everything. I will make sure that everybody realizes how much a you as a man treats, a high-risk pregnancy woman in a location. And adding a note, the show Man Williams said that my wife was banned from the store. FYI in Indiana code law you have to have police ban somebody from a place of businesses
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November 2023 by Gabriel Balazs
Our Verizon, assistant/Tech. Guy was Fernando he was in fantastic salesman very knowledgeable on both devices. We went in for an upgrade on both phones. Fernando did an excellent job on assisting us on every aspect of that. The process was great, Fernando than help us on the accessories we needed. The whole process was smooth and great. Fernando will be our “go to guy”. We have been with Verizon for many years and never had a problem or an issue with anything we done with them. ??
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November 2023 by Tami Wagoner
I felt like a nuisance. Also, they sent me out of the store w an unactivated phone w none of my info transferred on to it. If u want good customer service and kindness go to the other Verizon store in Warsaw.
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November 2023 by Brandon Dudeck
Doris was a great Rep and was able to help get my old number from my iPhone 6s to my new iPhone 15 pro transferred without a problem. Greatly appreciated!!
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October 2023 by Mickey Mosher
They computer in line then don't serve till I got upset
