AutoZone Auto Parts in Washington, IN is a leading retailer of auto parts, maintenance items, and accessories. The staff are generally courteous and helpful, even assisting customers who do not speak English fluently. One customer praised the polite and professional gentleman who tested their battery and alternator, and cleaned the connections, making a stressful situation easier to deal with. Another customer was grateful that the staff were able to diagnose their car issue and get them back on the road quickly, with Carrey being particularly helpful and knowledgeable. However, not all experiences were positive. One customer had an individual who impatiently gave them the wrong part, not even making eye contact, though a parts manager later helped them exchange it for the correct one. This customer also felt a sense of inadequacy as a female in the store, with only a few staff members being friendly, especially towards their older vehicle. Overall, AutoZone Auto Parts in Washington, IN provides a mixed customer experience, with some positive interactions, but also instances of impatience and unfriendliness, particularly towards female customers with older vehicles.
The guys in store really go the EXTRA mile to get you whatever you may need. Even if it's a lesson on motor size!! ?
2.0 not 2.3
November 2023
I took my truck in this morning at 8 am for electrical issues. The gentleman who helped me was extremely polite and professional. He tested both my battery and alternator which were both in good shape. He then disconnected my battery and wire brushed the connections. He made a stressful situation easier to deal with.
November 2023
These guys were life savers! They were able to diagnose our car, and get us fixed up and back on the road. Carrey was super helpful and knowledgeable!
