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February 2024 by shady Lnu
trying to track a package i sent to my grandchild for their birthday. the automated system on their 1-800 number is awful. I wasn't aware a company can program a computer to be as awful as their human employees are. Why pay extra to a company that has as horrible a service as ones biggest competitor.
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October 2023 by A Amburgey
Drove there to drop off package. Only to find out that the customer area has been closed. Nothing posted online about it being closed. Wasted a trip there, just to have to drive all the way to Fort Wayne.
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September 2023 by Dalton Williams
This is a fairly specific review, directed towards the AT&T Kendallville UPS driver Dane. Dane has been an outstanding part of our week for almost 4 years now. Usually we see UPS pull up and we all go "Heck yeah it's Dane!" Not only is he a very personable human being, he is professional, and he always finds a way to make us smile! This man needs a raise, but sadly the best I can get him is a 5 star review for exceeding our expectations time and time again!
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September 2023 by linda Anderson
I am disappointed that this branch no longer has a counter to ship Ups. They do take prepaid packages. Friendly service.
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August 2023 by kristin bemis
This place is worthless. swear they held on to my packages for at least 3 days...no updates, no reasons, not even lame excuses.
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June 2023 by bill white
This isn't the place to go for packing or materials, need to go to post net in Auburn.
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May 2023 by Kentucky Woman
Waterloo IN I'm guessing reading is not a requirement for their drivers.....
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April 2023 by Kayla P
This location closed their customer counter, which I didn't know. I had an Amazon return that was specific on using a UPS store and the closest stores are quite a ways away. I found a lady in an office who helped me when she didn't have to. She scanned my QR code to print my ticket and was just wonderful.
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March 2023 by Deedee Pankop
Customer area is closed, update your website!
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December 2022 by ann smith
This is Kathy Butler Waterloo Indiana Oh, I love this UPS 41 close to my home to they are very friendly 3 their hours are reasonable for they make my life easier I just wish they would bring my packages up to the house I have a long driveway and don't drop them off at the mailbox
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November 2022 by anthony ellis
This is the worst ups place ever. My package has been at the Waterloo Indiana facility for 3 days. Without moving. And when I called to just go pick it up that wasn’t an option either. Not the the first time Waterloo facility has done this either. Not ok by any means. I would cancel entirely if I didn’t need it so bad but they are my work boots. So now I have to go to work in shoes tomorrow instead of my new boots. Thumbs down to Waterloo. ZERO stars if I could
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July 2022 by Ritchie Cox
Staff was friendly and helpful. Went off without a hitch, and got my package on its way
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June 2022 by Benjamin P
Hours updated the week before but customer center and counter is closed down. Only customer center in the area and very disappointed.
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March 2022 by Evan Gunthorp
It's really easy for the quality of work that UPS does to go unnoticed unless you deal with FedEx. Thank you for actually delivering my packages when you mark them as delivered and never dropping them in the puddle at the end of the road.
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February 2022 by Anthony DiVirgilio
Dont try and send a package out here. no way to talk anyone but will answer a door for some but not for others. Customers centers is shut down but won't update that info on there website.
