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February 2024 by Charles Hays
Good team running this location
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January 2024 by Ben Brame
Much better at taking reservations than keeping reservations.
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January 2024 by Vishnu Brahmandam
Great experience here.* We rented a car here in Nov, 2023.I was worried about getting a rental in the area with so many negative reviews about the different rental companies. We ended up at this location because it's close to the Purdue Campus.* The staff was super friendly and our experience was pleasant.* The car was in great condition and the process from walk-in to getting the keys were straightforward and simple. I can't remember the name of the employee who helped us but he was thorough with explaining different things to us and called us back afterwards to check how our experience was.* They have an after hours return of the vehicle as well. There's a overnight drop off kiosk for the car keys where you just park the car and drop the keys into the kiosk.I would definitely rent from here again.
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January 2024 by Hernan Federico Casati
The best!!! Daniel's attention was excellent!!! 100% willing to help in any way to make car rental easier and solve any inconvenience!!! CONGRATULATIONS DANIEL FOR YOUR GREAT WORK
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December 2023 by Shilun Wu
I've been renting from here for many years, actually as soon as they opened this location. It's the only Enterprise in West Lafayette and closest to me in the area. The staff is generally pretty nice and professional.Recently one way rental dropping off at Chicago is available again, so I'm using this location as my pick up location again.Previously I've had problems with some of their cars with mechanical problems, but usually they were able to swap it out.
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October 2023 by Miles Fink
Very clean car, helpful and friendly staff. Will definitely be renting from here again.
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October 2023 by Dan Noble
Absolute WORST. Promised me a car yesterday, said they were getting it ready & they’d call when it’s ready. . Call today & they can’t get one till tomorrow. LIARS!!!!!!
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July 2023 by Tony Martin
Great place to rent a car. Easy, convenient, service oriented.
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July 2023 by Joe Lyon
Generally a good company and good service. However, today the rep told my wife that they would have a car for her. Not only a car, but she would be able to choose between some. She then immediately called State Farm to send the order over. About an hour later they called us to tell us they wouldn't have a car for fourish days. From the outside it appears that they told us they have a car just so that we could put the order in, only to bait-and-switch us later.
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July 2023 by Web Gem
Scammed me into prepaid fuel and charged me $33 to drive 63 miles in a Toyota Corolla. Very sneaky little scam artists.
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April 2023 by Thomas Reifel
The staff wasn't very knowledgeable about what vehicles were available. We contacted another Enterprise Rent-A-Car and they helped us get the vehicle we wanted in a few minutes.
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March 2023 by Yinzú Nairouz
The service was good. The car was ok, it worked but sounds a lot. The gas tank was 1/4 full. The return was smooth, they have an extra parking lot with clear instructions on how to proceed
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November 2022 by Robert Olinger
I can't say enough good things about Enterprise. On my current trip I got a flat tire. I put the donought on, and called roadside assistance. They connected me with this location at the Purdue Airport. I walked in, switched vehicles and got on my way. Fast, good service. Thank you!
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November 2022 by Hong-Cheol Choi
My reservation was confirmed. After I got there, I waited for more than half an hour to talk with them. And then they said there is no car, and it's your fault because you did the same-day reservation. What a shame!
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July 2022 by Ann Christine Catlin
My rental experience was a nightmare. The Jeep SUV we rented had dragging metal pieces hanging off the underside, and had to be towed at our destination. The destination rental said they had no cars. Three members of my family had just tested positive for covid (including my husband who has Parkinson's) and we had NO CAR to go to urgent care. I got down on my knees and begged for a car, they found a small car which did not fit my family but was better than nothing. After returning the car here, the agent said the manager would call me to help rectify the awfulness of what had happened to us. No one ever called. I finally went to the rental office and told the manager that the minimum would be to not charge us for this nightmare experience. He said no way, and we were charged the full amount. Enterprise: Not Safe. Not Reliable. No Compassion. I was truly shell-shocked. This is not over.
