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December 2023 by Gmail Joe
I've had mostly a positive experience with Massage Envy in West Lafayette over the years. However, I do not recommend booking with Rob. Every time I've booked with him, he cancels at the last minute. I find it ironic that I have to cancel with 24 hours' notice, or else I will be charged. However, the same standard doesn't apply to Rob when he cancels last minute. If it only happened once, I understand people get sick and/or unexpected things happen. But when it happens multiple times, and neither Rob nor Massage Envy does anything to compensate the customer with whom they already confirmed the appointment 48 hours prior, it does not reflect well on the business or on Rob.
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November 2022 by samantha patel
If I sign a 12 month agreement and I pay said 12 months and cancel on the 13th month I am allowed to cancel and request a refund because i have reach the cessation of said terms of agreement.Well, Not here. Even if you carry out the terms of the agreement and decide to cancel, they will still continue to charge you.If you try to contact the owner (Susan) she will not respond, she does not call back, email back, or take the time to provide any information.She will go as far as having an alleged "lawyer" bully you into dropping the incident and not speaking out. I absolutely would not recommend doing business with this location and its "owner".
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September 2022 by Evan A.
The place was clean, both the front desk attendant and the masseuse were helpful and kind, the massage felt great, and I enjoyed the feedback given to me on what stretches to do to help ease some pain. The only part that I don't like is the price it costs to get a membership there
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July 2022 by Joel Spellar
Highly recommend Allyson, professional, friendly, good quality deep tissue massage. CrossFit athlete & runner, she does an amazing job of checking in with me on how my body is doing, and working my problem areas.
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July 2022 by Shana Funk
So friendly and professional! My massage therapist listened and did exactly what I needed.
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July 2022 by Joshua Lyons
I had been several years back in to this location and didn't have a good experience from scheduling, to a last minute cancelation to the management. However today I got a very solid 90 min full body from a therapist and it was great from check in to departure. Recommend
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July 2022 by Melinda Grismer
Always enjoy my facial with Sydney at Massage Envy West Lafayette! She's very knowledgeable about which products to use for the best result, professional in her approach to privacy/careful handling and always tries to add that extra touch of relaxation/massage to make it special! Thanks!
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June 2022 by Lisa Romano
I have always been very pleased. The guest service person named Harris was extremely well manered and helpful. I will be back. ❤️
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May 2022 by B S
I have been looking for a massage therapist after mine retired. I am very particular and Brad at massage Envy is excellent. He communicates well with his clients; determining what their needs are. He provides care for people interested in an overall reduction of stress massage and also knowledgeable with how to work with people that have injuries. The staff are so nice and that reminder call doesn't hurt! So happy to find a place and an experienced therapist! Thank you.
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May 2022 by Michael Wallace
I’ve been a member for over two years now and there’s not one time I’ve regretted it. The reception staff is always lovely and helpful to work with. Bradley is my regular guy and I always leave feeling so relaxed and rejuvenated at the same time. I highly recommend.
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May 2022 by Mahia Keller
Since new management in the last year, this has been a great place. I previously quit going but heard there was new management and thought I give it a try again. I’ve since been very pleased with the friendliness and prompt service I’ve received. My massages have been very relaxing and the staff overall is very pleasant to deal with.
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May 2022 by Natalie Guthrie
Great massage therapists and great front desk staff. I have been coming here for years. The monthly massages really help reduce the number of headaches and general body aches I have.
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May 2022 by Brockton Williamson
Great service! We love abbey! She is so informed and always is so willing to help!
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May 2022 by Laura Zappala
The staff needs training in all areas; friendliness, scheduling, awareness of customer. This is the third time I've had some type of issue with zero apologies or remedy of problem. Speaking with a manager would have been helpful, but no one available.
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August 2021 by R. Stanley
Always professional and friendly. Claire made me feel comfortable and welcomed from my very first visit!
