Menards in West Lafayette is generally regarded as a helpful and well-stocked store that offers a wide range of items, often including products not available at other stores. Customers appreciate the great pricing, frequent sales, and the convenience of finding many items in one place. The staff are consistently described as friendly and helpful, making shopping easier and more pleasant. However, shoppers sometimes face challenges with item location and stock availability. The store's website provides reliable stock information and aisle locations, but items are occasionally placed in different spots, such as endcaps or near the cashier, which can make finding them difficult. This mismatch can lead to frustration, especially when customers come prepared with online information but can't locate the items in the store. For example, there have been instances where in-stock items like caulk were not found in the expected aisle, despite showing as available online. Another common concern is the store's layout, particularly in the lumber yard, which is mostly self-serve. Customers noted that accessing the lumber yard can take time, especially if items are on the upper deck, and suggested that better Wi-Fi or cell signal inside the store could improve the shopping experience. Overall, Menards is viewed as a convenient and comprehensive store, though some improvements in signage and connectivity could enhance customer satisfaction.
Busy day today, getting into lumber yard took a while. Of course all the lumber I needed was on the upper deck. Suggest Menards get guest wifi or cell booster inside. I often put items I need in Menards app, then have issue opening app in the store, where I need it most. Generally West Lafayette, Verizon service.
July 2025
The associates here were not hard to find and they were very helpful.
June 2025
They are clean,organized and have my favorite Owens Corning duration shingles in stock. Thank you so much.
