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November 2023 by Zihao Zhao
Very awful and disgusting experience. Firstly they told me my Auto insurance monthly charge is 74 dollars, and the second month they reset it to 115 dollars though I didn't change my plan. I paid the 115 dollars for the second month and cancelled the insurance like 3 days later. They charged me over 50 dollars for 3 days.(they said the fee is prorated and there's no termination fee) I called them to enquire the charge, one agent said he thought there's something wrong about the charge as well. But they need to have the billing specialist(who is never gonna appear) to deal with it. And the agent guaranteed to check and call me back the next day and he never did. The billing specialist never emailed or called me. Even if I went to the store in person, nothing worked out since they always had the same wording. The agent even deliberately put me online to wait for him for over 10 minutes.
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August 2023 by Buck Bochtler
Neil and his team have been great to work with. If you're looking for a friendly and knowledgable staff look no further!
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July 2023 by Stephanie Knoth
Everyone in Neil's office is very friendly and helpful. We have had several claims and the process was easy and we were always taken care of.
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July 2023 by Fowler Pest Control
Professional service with small town pride. I use their services for my commercial properties, my house and multiple vehicles. They are my insurance company that serves me in benton, newton and white counties.
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July 2023 by Guadalupe Martinez
Very professional office! Have had my insurance here for 3+ years never a problem when trying to get ahold of anyone there!! ~thanks Neil
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June 2023 by Martin Man
What a great office! The people are so friendly, and the quotes are fairly priced. I also got a life quote at the best rate, so I am insured for my entire life.
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June 2023 by Arin Keen
Neil runs an outstanding agency! His team is attentive and quick to respond. It is nice to be able to call with a question and actually talk to a knowledgeable person who can help you. I highly recommend using Neil for all your insurance needs.
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June 2023 by Riley Fritchley
I’ve had State Farm insurance for 2+ years with Neil. The office is cozy and the representatives are helpful, especially being an 18 year old. I haven’t had any issues and look forward to continuing my insurance with Neil’s office.
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June 2023 by Hailey Caplinger
I have loved having Neil Klemme State Farm! The employees are always so kind and willing to work with you and answer any insurance questions!! Definitely would recommend them to anyone looking for an insurer!
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June 2023 by Courtney Tolen
Great office! The staff is very helpful and friendly, and I have had nothing but good experiences working with them. I highly recommend getting insurance through Neil Klemme State Farm.
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June 2023 by Tressa Senesac
Neil Klemme State Farm West Lafayette branch as a great staff that are always very helpful and informative. I have been very pleased with their services over the years!
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June 2023 by M. Clayton
I have been working with Neil Klemme and his staff for a little over 5 years. I have always received great quality service every time I have called or stopped in. Highly Recommended!
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February 2023 by Phil Rumley
Great service. They add a personal touch. It’s a lot nicer and less stressful to speak to a person then it is a computer like I had to with my last insurance company. They had me signed up at $50 a month cheaper with more coverage and less than 10 minutes. Thanks West Lafayette branch !!
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March 2022 by Wesam Abu Ghanieh
Compromise your payment or waste your time with unprofessional business behaviors, can’t be worst!If two weeks refund check equal to 3.97$ , why are you charging hundreds for six months advance payment? … Keep the change as you may need a calculator since your system is missing the math.“ I am not blaming the system tho lol “?? Neil Klemme ?? State Farm ??We have discussed the issue that your system and agents caused, I don’t have more time nor more money to waste, useless and worthlessYou may have a word with Michael who blamed the system and promised not to deduct any amount from the original payment which you guys did, so better to leave these general statements in public to hide behind.
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October 2021 by Stephen Workman
Absolutely the WORST insurance agent we have ever had. In over twelve years as customers, with two different homeowners claims and one auto claim, we EVER heard from this agent. He NEVER responded to our questions about any claims - it was always someone who worked in his office we were left to deal with. He NEVER personally contacted us to ask about how we were doing during any claim or what our options were. Now, we never asked to be hand-held, but a responsive, professional insurance agent would follow up and ask how we were and how things were progressing. Neil just wanted us to send $ for coverage and when something bad happened, we were passed off to an adjuster. We have decided to stay with State Farm - just went to a different agent.
