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January 2024 by ashley hannon
New to the area and decided to give this office a chance. Extremely pleased with the entire visit! Genuine care for animals & customers. Excellent staff! Everyone was friendly and made me feel as if I was a regular! This was one of the best/easiest vet appointments I’ve ever had. 100/10 recommend.
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January 2024 by Kayla Park
The staff was very affectionate and gentle to my cat. I could tell they love animals and are passionate about caring for them. All of my questions were answered and they even followed up with me to check how she’s doing. By far the best vet I’ve been to and would definitely recommend to others!
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January 2024 by Aaron
We've been going here for about 4 years straight. I want to say, the doctor was always there since the beginning, she helped us tremendously, the only place we would go to in West Lafayette. The one thing that bottles my mind is that they do the check ups routine check up physically in the office which is great, and if needed feces and blood, but never asked us about doing any X-ray or ultrasound or blood work our last check up which worried me at 4 yrs old, just because your pet is younger doesn't mean you dismiss doing deeper work, I felt rushed and felt the lack of care vibing off this place, they used to be great, their needs to be more smiles and happier greetings at the front desk. (((Long story short, we took our family pet to another vet that did x-rays, blood work, and ultrasound and found life threatening issues))) that could have been prevented if they just asked me to do X-rays, another blood work and ultrasound, just in case for a deeper examination, treat us with more care and a deeper investigation and found more than this location could have told us the last visit recently. For future business ladies and gents, please ask to do an X-ray scan and blood work, don't let someone only assume your family pet is just having bad stools or throwing up and sending you home with out any of those deeper lab work needed, you'd be surprised what you can't see physically. At this point history documents do not lie, unless it doesn't make sense how something life threatening persisted so fast two months after our last visit with he is healthy as a horse! Do better! Respect goes both ways for any profession, that's something that any business should always have for their clientele. Also, please have pet insurance, they can be very pricey. No need to reach out, the communications and honesty with this experience needed to be told. Other than that, best of wishes to you all.
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November 2023 by Emily Diedam
I had an appointment this morning for my dog to get his DAPP vaccine. When arriving there was an extremely aggressive and uncontrolled German Shepard on site preventing us from getting out. They walked away far enough that I got out to head inside, when stepping outside the dog lunged and was barking and trying to get to me and my dog. We got inside and the front desk lady was clearly scared and said that dog cannot be around others and "hopefully they stall." I was scared and just went to the open exam room and closed the door, MYSELF. Inside I hear the dog barking everyone is clearly scared, even the owners. They then move me rooms for the exam. The vet tech inside the exam room said she was scared as well. The vet comes, gives a short exam and the shot, then says she hears a heart murmur. She sits with me and tells me that she could do the referral but it's expensive and Purdue would have to do it, and if it is a murmur there is nothing they can do anyways. Also let me know her cat had one and died and 7 years old, my dog is 8. No referral. At the end she mentions that it could have been present due to the stressful situation of the large dog and everyone being scared?? So it might not be bad at all she doesn't know. "Exam" is over I am trying to leave and a front desk staff says I need to go back in the room because there is another large dog out front. I wait in the room longer than the exam until the original vet tech sees me and finally checks me out. I get home and a front desk staff calls to tell me I owe an additional $68 because they undercharged me. I am shocked that they charged me $70 for an incomplete and invalid exam. I try to tell them that and they just keep saying if I won't pay it they will just bill me and I can deal with it. The office manager Monisa calls me back and says they are charging me for it and she will send my vaccine records so I can find a better quality vet. She mentioned the vet said she was unable to give my dog quality care, but they are still charging me. She refused to let me speak with anyone else. Offered me a discount but didn't let me know how much, and then said that they are a corporation and she couldn't change the charges. She said I was provoking her by asking questions when the information she gave me was extremely inconsistent. She then tried to hang up on me because I wasn't being "peaceful" when I was just trying to understand if they are giving me a discount and how much. I used to love this place and the vets, but the front office staff is extremely rude and unhelpful. They just care about money, not safety, not the pets, not you.
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September 2023 by Carol Shelby
We have had a relationship with Pets and Vets for close to 30 years. As a multiple cat and dog owner for all those years, we have had many opportunities to interact with the vets and staff. They are kind, and caring, especially when we lose a pet. We have referred many of our friends there. They give lots of options for care, and don’t pressure us if we want to wait on certain procedures to see if the problem resolves. When it doesn’t, they provide the care, or any referrals to other specialists needed.
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July 2023 by samanthi obeyesekera
Be careful. They charge you left and right. A shampoo that is only $15.00 at Pets Smart, they prescribed my dog and without even telling me that I can buy it outside, when I went to pick up, they charged me $45.00. After coming home, I searched it online and I found it was an OC shampoo that costs only 1/3 of the price they charged me. I called them to return, and they first refused but later accepted as the one and only time.A similar happened with heart warm medicine. I wanted to try a brand and they gave me only 1 tablet and charged me for the cost of 3.I like the doctor but because they did these kind of things and I am unable to trust them anymore, I am no longer taking my dog there.I also inquired about their cost for neutering. They are the most expensive in town after I got all the quotes.
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May 2023 by Sarah Lane
Pets and Vets is amazing! I recently started taking my dog Bonnie here and she had to visit numerous times due to surgery/surgery recovery. The staff has been accommodating, friendly, and knowledgeable each time. They learned Bonnie’s personality very quickly and adapted to that. I also love the app that they have for quick communication and scheduling. I am very grateful to have found Pets and Vets as this is the best vet I have ever taken a pet to. Thank you!!
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May 2023 by allison thayer
We haven't had issues with Pets and Vets in the past; however, it seems as if they are just price gouging patients for services. We took our cat in to get spayed and wasn't told about how much it would be- even though I had asked and I was told to discuss with the tech. The tech didn't say anything other than "she understands price can be an issue sometimes" because they wanted to run another test at the time and I wanted to wait to see if spaying would fix the issue shes been having. With her answer I was expecting a decent sized bill. But We were very surprised with a $677 bill for our cat to be spayed to be told "it's the normal rate and you didn't ask for an estimate" didn't tell me if any of what was done was needed during surgery complications- just that "it's all normal" our dogs did not cost nearly as much, and the fact I did ask and stated that I’m not sure how much everything will be, if I can get an idea we may be able to do the other test, and was given a run around about prices because only the price of the X-ray was commented on. if the standard is over $500- maybe mention it to patients when scheduling so that they know that they will be paying a decent amount opposed to just surprising them with a almost $700 bill with zero sort of communication and run around answers. Unfortunately we will no longer be using this vet for services. I recommend always getting a price on things before they start racking it up at the register without letting you know prior.
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February 2023 by Mia Liu
I have been taking my puppy here for the past two years. Today we were due for vaccinations and annual checkup. Setting aside all the whisky washy minimal health care we got before, this time... the assistant did not use the scale correctly and I had to help her with it. Otherwise my puppy would be weighted 30% more than what she actually weighs.In the past two years, they also never mentioned anything about the teeth and concerns one should have for poodle mix, until now that they think a deep cleaning is needed. I would have brushed my pup's teeth way more seriously otherwise.... Overall, I don't have much experience with vet, but it just looks like I am paying for $$$ for questionable health care for my pup in the past two years...
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January 2023 by Matt O'Brien
Was offered two dates for a new patient intake for our dog and we accepted the first one then realized we couldn’t make that one and tried to change to the other date offered only for that date to now be pushed back by an extra month. It shouldn’t take 2-3 months to get into a vets office
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December 2022 by CARMEN GEORGESCU
Awesome clinic! Amazing, kind and friendly staff, they always take great care of our big boy, who loves all the attention he gets while being there. I am so grateful to Dr.Strode and all the doctors along with the support staff for their professionalism, compassion, love and attention they have been providing to Howser for almost 7 years! I would highly recommend Pets and Vets clinic to anyone looking for vet care!
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November 2022 by Gale Turco
I have taken my cats to Pets and Vets for many years and couldn’t be happier about the care we’ve received. Dr. Bowers has been our regular vet and she is fantastic - so caring and compassionate. We’ve also seen Dr Strode and Ehlers on occasion and been pleased with them as well.I’d like to share an experience from 2 days ago. As I was arriving for an appointment with my cat an emergency came in. The dog appeared quite ill and the owner was hysterical. The team quickly went into action - took the dog to begin treatment while calming the owner (of note is the fact that the dog was not a client of Pets and Vets and they hadn’t called ahead - just showed up). I was so impressed with their quick action and compassion for this dog and owner. Pet’s and Vets is absolutely the best! They truly care about both the pet and the owner. I highly recommend them!
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November 2022 by Allison
All staff are awesome from the minute we walk in the door! Best experience at a vet we have had. Prompt communication every time my Diesel has been sick. They always call to check up on him after we've had a visit. Dr. Bowers is our primary and we love her as well as her colleagues!
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October 2022 by Laura Betz
I have never before had a pet (until Gracie) that loved going to the vet but she is so excited to see her ‘people.’ And they apparently give awesome belly rubs.
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September 2022 by Hailey Miller
Pets and Vets has taken care of my dog since he was about 6 months old. He is 2 now. Last week they were able to get him in last minute for an ear infection because i was about to leave for a week long vacation. He gets them a lot because he suffers from pretty severe allergies and I don’t think he would be where he is at today health wise if it wasn’t for the amazing team here. I am so grateful for the services they provide & the great advice they give. They save me a lot of stress. On top of that they are so friendly and seem to love my dog just as much as he loves them! Do not hesitate to bring your animals here, they will be well taken care of.
